Manual Voice Server Espero © Vidicode 2009
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8
Voice Mail
8.1
Introduction to Voice Mail
Voice mail can be recorded when extensions are busy or people are out
of office. It can also be recorded when the office is closed or just to
collect information. There are many applications.
The Voice Server has two different methods to accept voice mail:
•
A caller is directed to voice mail through a menu or directly
(answering machine message)
•
The owner of an extension has enabled voice mail on his extension
for when he is busy or unable to answer (user voice mail)
There is an important difference between the two systems.
•
An answering machine message can be placed anywhere. It is
reached from a Selection menu, a Transfer page or via the
Attendant list.
•
The user voice mail only works when the extension is called
directly.
There are five ways to retrieve voice mail:
•
Voice mail is delivered as e-mail to the owner of the Answering
machine message or the extension.
•
Voice mail is collected from the extension
•
Voice mail is collected remotely by calling the extension using a
registered telephone (e.g. the mobile phone of the owner of the
extension)
•
Voice mail is collected by the PC application
•
Voice mail can be played back from the Voice Server itself
Voice mail is a spoken announcement followed by recording time. The
recording continues until the caller hangs up, or until the timeout for
maximum duration occurs.
8.2
The Voice Mail list
The Voice mail list can be seen as the distribution list for voice mail. It
works for both pre configured Answering machine messages and for
User voice mail.
The list contains the MSN number of the mailbox and the e-mail address
of the person who will receive the voice mail.
The list can also contain entries with a so called code. These are the
telephone numbers that can listen to the voice mail when they call the
extension from remote.
Summary of Contents for Espero Desktop
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