Toshiba Strata CIX GVPH, Programming Manual, Page: 51 / 184

How Voice Processing Operates
How the GVPH Processes
Strata CIX40 Voice Processing Programming Manual 7/06
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Reserved User ID Mailboxes —These mailboxes have pre-programmed common
features. See “Reserved User IDs” on page 3-2 for more information.
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Notify Templates —Notify contains templates (e.g., message waiting light control and
pagers) you can use for defining User ID Notify records.
If you have questions about customizing User ID mailboxes, please contact Toshiba Technical
Support.
How the GVPH Processes
User IDs
Whenever a call rings a port on GVPH, voice processing answers and begins processing the
call starting at a predefined User ID. After processing the initial User ID, voice processing
continues processing by following a chain to the next User ID. At any time, should a caller
enter DTMF, voice processing translates the DTMF to a User ID and continues processing at
that User ID. Therefore, movement between User IDs is accomplished automatically by
following chains or by DTMF entry. (And a third way: voice processing’s Token Programming
Language.)
How Strata CIX40 Voice Processing Processes Movement Between User IDs
The process described is the default setup in voice processing (see Figure 3-1 ). For example,
User ID 990 (Company Greeting) and User ID 991 (Caller Instructions) are defaults; you can
assign other User ID mailboxes to perform these functions. In addition, you may override any
of the described processing by changing the chain and User ID definitions.
1. New Call – The process starts with an incoming call. Voice processing directs the call
to the Company Greeting User ID.
2. Company Greeting User ID (Default: User ID 990) – The Company Greeting User ID
plays the opening greeting (“Thank you for calling... ”). Voice processing determines
whether the caller entered DTMF during the greeting.
•
Yes – Voice processing directs the call to that DTMF and processes the User ID. It then
follows the
Done
chain of the User ID. If there is no
Done
chain for this User ID, it
follows the Done chain for the Company Greeting User ID.
•
No – Voice processing directs the call as per the Company Greeting User ID 990’s
Done chain to the Company Instructions User ID.
3. Caller Instructions User ID (Default: User ID 991) – The Company Instructions User
ID plays the caller instruction message, which is a menu of dialing choices (“To
reach... enter...”). Voice processing determines whether the caller entered DTMF
during the message.
•
Yes – Voice processing directs the call to that DTMF and processes the User ID. It then
follows the
Done
chain of the User ID. If there is no
Done
chain for this User ID, it
follows the Done chain for the Company Greeting User ID.
•
No – Voice processing looks at the value of the System Configuration parameter
dtmf_gate .
4. dtmf_gate — Voice processing determines if the System Configuration parameter
dtmf_gate is True. See Chapter 2 – Configure UADM2 Software for information on
configuring dtmf_gate .
•
Yes – Voice processing prompts the caller to say “yes” to the tone. If voice processing
detects any sound, voice processing transfers the call to the Operator User ID. If not,
voice processing hangs up.
•
No – Voice processing transfers the call to the Operator User ID.