Toshiba Strata CIX GVPH, Programming Manual, Page: 47 / 184

Strata CIX40 Voice Processing Programming Manual 7/06
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How Voice Processing Operates
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To the CIX40 the GVPH looks like several ordinary telephones, not special digital telephone
sets. The telephone system controls the incoming calls until it directs them to the GVPH by
ringing a ’telephone’ or port. When a calls rings in on a GVPH port it answers and then
performs the actions it is programmed to perform.
Voice Processing’s design revolves around User ID mailboxes. How a User ID has been
customized determines what a caller hears and is able to do (see
Chapter 2 – Configure
UADM2 Software for details). For example, if User ID 990 contains the initial company
greeting, a caller accessing User ID 990 hears the greeting recorded as the greeting for User
ID 990.
Call processing control in voice processing involves User IDs, chains, groups, menus, and a
token programming language. Using these control structures, you can define virtually any call
handling method.
This chapter discusses:
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User IDs
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Call processing control
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User ID mailboxes
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How voice processing processes User IDs and User ID mailboxes
User IDs
All of the GVPH User IDs are stored in a flat database. All of voice processing’s User IDs must
be unique; you cannot have two User IDs with the same number.
Whenever a caller enters a User ID, voice processing always accesses the same User ID.
The exception is single-digit menus. If you define a single-digit menu key (0~9), voice
processing processes the User ID given for the menu key rather than the User ID with the
single digit number. For example, if a caller were in User ID 100 and User ID 100 had a
single-digit key 0 mapped to User ID 222, then by pressing 0 the caller would be sent to User
ID 222 rather than to the operator defined by User ID 0.