Toshiba Strata CIX GVPH, Programming Manual, Page: 130 / 184

Customization Examples
Users Menu Examples
6-8
Strata CIX40 Voice Processing Programming Manual 7/06
Figure 6-1 Switching and Maintaining Languages
If the caller does not select Spanish:
1. Voice processing processes User ID 992 which determines that Spanish is not being
used (%S1 does not have the value “SPANISH”).
2. Voice processing plays the English Caller Instructions User ID 991.
If the caller selects Spanish:
1. Voice processing processes User ID 980, which assigns %S1 the value “SPANISH”.
2. Voice processing plays the Spanish Caller Instructions User ID 981.
3. Voice processing determines if the User ID is valid.
4. If valid, voice processing follows the User ID’s Done chain. If invalid, voice processing
processes User ID 992 which determines that Spanish is being used (%S1 has the
value “SPANISH”). Voice processing then processes the Spanish Caller Instructions
User ID 981.
Company Greeting User ID
(default is User ID 990)
New Call
Caller presses
%S1 equals "SPANISH"
%S1 does not equal "SPANISH"
NO
YES
“Thank you for calling our company.
For English please stay on the line.
[In Spanish] For Spanish, please
press now.”
Menu 1: 980
User ID 980
Extension:
@L(SPANISH)=(%S1,"SPANISH")G(981
Spanish Caller Instructions
User ID 981
Valid User ID?
“[In Spanish] To reach the person
you are calling . . .”
User ID 992
English Caller Instructions User ID
(default is User ID 991)
“To reach the person your are
calling . . .”
Extension:
@I(%S1,=,"SPANISH",981)G(991)
Follow the User ID Done chain.
0008-cx40