Toshiba Strata CIX GVPH, Programming Manual, Page: 128 / 184

Customization Examples
Users Menu Examples
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Strata CIX40 Voice Processing Programming Manual 7/06
Every User ID using this feature would be required to have a corresponding message taking
User ID, with a first digit of 7. In this example, the User ID mailbox 734 would be programmed
as follows:
Switching and Maintaining Languages
Voice processing can support multiple languages simultaneously on any set of ports. The only
requirements are that you install an alternative language and configure the User IDs to enable
a caller to change to the alternate language. Additionally, you can control which User IDs a
caller has access to when selecting a specific language.
When voice processing answers a call, processing begins at the Company Greeting User ID
(default is User ID 990). After playing the greeting, processing continues (by default) with the
Caller Instructions User ID (default is User ID 991), which plays the caller instructions. During
either the Company Greeting or Caller Instructions, you can give the caller the option to press
a digit to hear the instructions in a different language. When the caller enters the digit, voice
processing accesses another User ID that contains the instructions in the proper language.
In order for callers to always access the proper language Caller Instructions User ID, you can
program voice processing to perform the following:
1. If Spanish is selected, remember the language selected.
2. Before playing the default Caller Instructions User ID (991), determine which language
Caller Instructions User ID should play.
Program Example
In the following example:
•
The foreign prompt is contained in the voice ROM.
•
User ID 990: Company Greeting User ID (default); English and contains the choice to select
Spanish
•
User ID 991: default Caller Instructions User ID (English)
•
User ID 980: assigns Spanish as the language selected
•
User ID 981: Spanish Caller Instructions User ID
•
User ID 992: determines which language Caller Instructions User ID should play
!
To program the example
1. For Greeting User ID 990, define the User’s record to contain:
Menu 1 : 980 (if the caller selects 1, voice processing transfers the caller to User ID
980)
Done Chain : 992 (default)
2. Access the User ID mailbox via telephone. Record:
Greeting 1 : “Thank you for calling our company. For English please stay on the line. [In
Spanish] “For Spanish, please press 1 now.”
Do Not Disturb On
Store Messages No
Copy Messages To 234