Toshiba Strata CIX GVPH, Programming Manual, Page: 129 / 184

Customization Examples
Users Menu Examples
Strata CIX40 Voice Processing Programming Manual 7/06
6-7
Customiza
tion
Examples
3. For Caller Instructions User ID 991, access the User ID mailbox via telephone.
Record:
Greeting 1 : “To reach the person you are calling, enter his extension. For
information...”
4. For User ID 980, define the user’s record to contain:
5. For Greeting User ID 981, access the User ID mailbox via telephone. Record:
Greeting 1 : [In Spanish] “To reach the person you are calling, enter his extension. For
information...”
6. For User ID 992, Define the user’s record to contain:
How It Works
The customization controls voice processing’s standard processing by keeping the caller
connected to the correct language Instruction User ID. This works because whenever a new
call is answered, voice processing initializes the
%S tokens to ”” (empty string). Therefore, if
the caller never presses 1 for Spanish, the %S1 is never set to the value ”SPANISH” and
control continues automatically from User ID 991 to User ID 992.
Figure 6-1 shows how switching and maintaining languages works for this example. When
voice processing answers the call, Company Greeting User ID 990 plays and offers the caller
the choice of selecting Spanish.
Extension
@L(Spanish)=(%S1,”SPANISH”)G(981)
@ Suppresses normal process.
L(SPANISH) Switches the system prompts to SPANISH.
=(%S1,”SPANISH”) Assigns %S1 the value of “SPANISH”.
G(981) Goes to User ID 981.
Note The system parameter “sys prompt_file” is not used. Language is set by jumpers on the GVPH
card. Refer to te CIX40 Insatllation and Maintenance manual.
Extension
@I(%S1,=,”SPANISH”,981)G(991)
@ Suppresses normal process.
I(%S1,=,”SPANISH”,981) If %S1 equals “SPANISH”, go to User ID 981.
G(991) Goes to User ID 991.