Toshiba Strata CIX GVPH, Programming Manual, Page: 52 / 184

How Voice Processing Operates
How the GVPH Processes
3-6
Strata CIX40 Voice Processing Programming Manual 7/06
5. Operator User ID (Default User ID 0) – This is the end of the Company Instructions
User ID’s Done chain.
If a caller presses
0
after recording a message for a User ID, the message is sent to
the destination mailbox, the prompt, “message sent” plays and the call transfers to the
Operator.
Note This feature is only available during the original message recording. If the caller
presses
0
while re-recording or during the Message menu prompts, the voice
processing system reacts as if the caller has pressed
#
.
Company Greeting User ID
(default is User ID 990)
New Call
Follow the User ID
Done chain.
Hang Up
Caller enters DTMF
Yes
Done Chain
Done chain
“Thank you for calling…"
dtmf_gate
Is the configuration option
dtmf_gate
Process the User ID.
Does this User ID have a valid
Done chain?
Operator User ID
(default is User ID 0)
Process User ID 0
(Operator)
No
Caller Instructions User ID
(default is User ID 991)
“To reach the person you are
calling, enter their extension
number.
To reach an Operator, press
or stay on the line.”
Caller enters DTMF
Follow Done chain of Company Greeting User ID
No
Yes
Yes No
DTMF
“If you would like to speak to
the Operator, please say ‘Yes’
at the tone.”
Does GVPH detect any sound?
Caller on the Line?
0021-cix40
Figure 3-1 Movement Between User IDs