SMART Board 8070i, User Manual

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Symptom Causes Solution
The remote control batteries
need replacement.
Replace the batteries. For more
information, see page 31.
The remote control is
damaged.
Contact your authorized SMART
reseller to enquire about a replacement
remote control.
Something is plugged into the
wired remote control
receptacles on the audio
connection panel, which is
disabling the remote control.
Unplug the connector from the wired
remote control receptacles. For more
information, see page 16.
Resolving issues using the SMART Connection
Wizard
You can resolve a variety of troubleshooting issues using the SMART Connection Wizard found
in the SMART control panel.
g
To start the SMART Connection Wizard
1. Press the Help button on the color select module.
The Help and Support for Your SMART Board Interactive Whiteboard window opens.
2. Press Connection Wizard .
The SMART Connection Wizard opens.
N
N O T E
You can also access the SMART Connection Wizard by selecting the SMART Board
icon in the Windows notification area or Mac Dock, selecting Control Panel , and then
selecting Connection Wizard .
3. Select SMART Board 8000 series interactive display , and then press Next .
4. Select the option that best describes the issue you’re encountering, and follow the on-
screen instructions to troubleshoot your interactive display.
Resolving issues using SMART Board
Diagnostics
If you touch the interactive display’s surface and nothing happens, or if there is no digital ink or
the ink appears in some locations and not in others, use SMART Board Diagnostics to help
C H A P T E R 8
Troubleshooting for your interactive display
75