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80
IDENTIFYING UNIT PROBLEMS
When an error message appears, or you believe the unit is not operating normally (e.g. copy
quality is poor, etc.), refer to the guide below before contacting your nearest service centre.
Refer to "Troubleshooting" on the Online Manual for problems about printing and scanning.
Problems
Check Point
Remedy
The unit does not
operate
Is the power cord firmly plugged
into an electrical socket?
Ensure that the power plug is
plugged in correctly.
Is the front cover or the
maintenance cover open?
Ensure that the covers are
properly closed.
Paper feeding or
jamming
problems occur.
Has a paper jam occurred in the
paper tray?
Remove the jammed paper. (See
page 82)
Is an original jammed in the SPF? Remove the jammed original (See
page 83).
Is there too much paper in the
paper tray?
The paper tray can hold up to 150
sheets of 75
g/
m
2
(20lbs.) plain
paper, and the bypass tray can
hold 1 sheet of paper only. If too
much paper is loaded into the tray,
paper supply problems will occur.
Remove some of the paper from
the paper tray.
Have two or more sheets been
fed into the machine?
If more than one sheet of paper is
loaded into the body from the tray
concurrently, paper supply trouble
will occur. Always fan the paper
and tap the stack against a flat
surface before loading into the
tray.
Are the paper guides aligned
correctly against the loaded
paper?
If the paper guides are set too
narrow for the loaded paper, the
paper may not be supplied
smoothly. On the other hand, if
the paper guides are set too wide,
the paper may be supplied
crookedly. Be sure to align the
guides correctly to the loaded
paper.
Is the bypass tray set to the
appropriate position for thick
paper?
When loading thick paper via the
bypass tray, open the tray until it
reaches position 2 (the tray has two
stop positions) stop, and set the
paper knob to (
). (See page 7)
Is the loaded paper too thick or
too thin?
Only use paper meeting the
SHARP specifications for
thickness. (See page 86)