107
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Troubleshooting
VERY IMPORTANT:
CONFIGURE YOUR CLOCK BEFORE MOUNTING IT TO A WALL OR HOUSING. REFER TO THE
SYNCHRONIZATION SYSTEM SETUP SECTION OF THIS MANUAL FOR INSTRUCTIONS.
The Clock and all network equipment must be powered and configured before you install the clock. If the
network equipment is not properly installed and powered, and if the clocks have not been configured to
communicate with the network equipment, the clocks will not synchronize.
The clock is attached to the power source, but it is not running. What should I do?
a. Make sure that the movement’s gearbox pin is removed.
b. If a battery-powered model, check to be sure that the battery has been properly inserted into the
battery pack and that the battery has the proper voltage.
c. If a locally-powered model, check to make sure that the wiring in the connector complies with the
installation instructions. This information is usually included in step #2.
d. Make sure that the transformer is an isolated transformer if using a 24 volt model.
e. Measure the voltage between the power (black) wire and the neutral (white) wire. The voltage
between the white and black wires should measure 105-126 volts AC in the 115 volt model, 207-253
volts AC in the 230 volt model, or 21.5-26.5 volts AC/DC in the 24 volt model.
Failure to follow instructions c and d can result in a blown fuse.
The clock is not showing the right time. What should I do?
Enter the web interface and confirm that the GMT Offset, Bias Seconds section, DST Selection have been
properly set in accordance with your nation and time zone.
If you have an in-house NTP server, confirm that the NTP server has been set as a time source, and that the
server is distributing the correct time.
You may also perform Diagnostic #1 to check the last time that a signal was received, or Diagnostic #3 to
perform a mechanical test.
How can it be determined if the clock is receiving a good signal?
Perform Diagnostic #2.
The clock is in a location with a poor signal or no signal at all. What should I do?
You have two options:
1. Boost the transmitter power output of the closest Wireless Router or Wireless Access Point.
2. Install a Wireless Access Point closer to the clock.
