109
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Troubleshooting
Why isn’t the Wi-Fi clock showing up on my IP Monitor?
Perform these steps in order until a step causes the clock to appear on the IP monitor:
1. Confirm that the clock can connect to the network and is within signal range by performing
Diagnostic Test #2.
2. Confirm that the clock is currently transmitting to the network.
If the clock does not have its
wireless transmitter active, it will not appear on the IP monitor.
Remember: battery powered
clocks are not continuously transmitting, and may require the user to press and release the WIFI SW
button once to activate it. Keep in mind that the transmitter will deactivate after four minutes if not
accessed.
3. Confirm that the viewing filters on the IP monitor are set to display Wi-Fi Clocks.
4. Confirm that you have the latest version of the IP monitor software, as older versions are not able to
detect Wi-Fi clocks. Your version should be 1.3.1 or newer.
5. Log on to the Clock and, on the Network Settings page, set Broadcast to Monitors to OFF, set Send
Specific Monitor IP to ON, enter your computer’s IP address into the Monitor IP Address field, then press
Submit followed by Log Out. Wait about two minutes for a result.
6. Confirm that the computer or network firewall is not blocking ports 80, 123, or 1777. On Windows
machines,the user may receive a prompt the first time that the IP monitor is used inquiring about
network access. Ensure that the monitor software has unrestricted access.
7. Confirm that the computer running the IP monitor software is on the same subnet as the Wi-Fi
clocks. If the clock and computer are on different subnets, one will not see the other. For instance,
assuming that a computer has IP address 192.168.1.3, a clock has IP address 192.168.0.4, and both
devices have subnet masks of 255.255.255.0, then an IP monitor on the computer will not be able to
see the clock.
8. If the clock has a recorded Static IP, log into the clock’s Web Interface and confirm under Network
Settings that the clock is broadcasting to all monitors on the network.
9. If all else fails, reconfigure the clock by following the instructions written in the section of this
manual named “Synchronization System Setup.” Once finished, repeat steps 1 and 2.
10. If the clock is still not communicating with the IP monitor, contact tech support.
