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The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Frequently Asked Questions (ctd.)
How long does it take for a clock to receive correction data?
On initial power up, the clock will open its receiver for ten minutes until the signal is acquired. If everything
is installed and configured correctly, the clock should get NTP data and begin correcting itself within five
seconds.
If the user wants to manually cause the clock to do this, press and release the WIFI SW button once.
Please refer the section “Diagnostic Test 1 - Signal Information” for a diagram displaying the location of
the button. Once the clock has been configured, time correction is based on the clock’s power source and
settings.
• If the clock is locally-powered, it will attempt to acquire NTP data once every five minutes. This
interval can be increased by a user with Technician or Administrator access to the clock.
• If the clock is battery-powered, it will attempt to acquire NTP data once every four hours. This
interval can be increased by a user with Technician or Administrator access to the clock.
If the clock and network are properly configured, the clock should receive NTP data within five seconds,
and will correct itself if a correction is needed.
When I power my clock, it seems to be running a test instead of showing the time. What is
it doing?
Immediately after power up an SAW will run Diagnostic #4 followed by Diagnostic #2. After both tests are
complete, it will show the time.
Can I manually set the time on the SAW?
No. Furthermore, attempting open the front crystal or moving the hands manually will damage the clock
and void the warranty.
Instead, please use the GMT Offset and Bias Seconds options in the Web Interface. Refer to the section
“Web Interface - Time Settings” for more information.
