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© SAMSUNG Electronics Co., Ltd.
Announce Hold Time
If callers are allowed to hold for a busy extension, the SVMi-20i is able to
intermittently inform the caller of the estimated hold time before being
answered.
Camp On Support
Each station user on the system may decide if they want the SVMi-20i to
transfer additional calls to them if they are on the phone. Calls transferred to
a busy station, if unanswered will be sent to voice mail or any other
destination according to the user’s needs.
Direct to Mailbox
You may have mailboxes on the SVMi-20i system that do not have
associated stations. This is ideal if you have a small number of employees in
your office but numerous employees outside the office that need to keep in
contact.
Holiday and Special Events
When your business closes because of a holiday or special event, the SVMi-
20i can provide a special appropriate prompting to your callers.
You may create specific holiday schedules so that this process works
automatically.
Incoming Call Overflow
The SVMi-20i may be programmed to answer any or all lines immediately or
answer only the calls that your operator does not pick up.
Overflowed calls may be routed to either a mailbox or the main company
prompt.
Interruptible Voice Prompts
At any time when a greeting is being played, callers may dial a selection and
the SVMi-20i will immediately respond. It is not necessary to listen to all the
options if you are a ‘power user’ and know what you are doing.
Maximum Greeting Length
The maximum greeting length can be configured for each subscriber.
For example, greeting length for sales personnel may be up to three minutes,
purchasing staff up to five minutes and production staff two minutes.
Summary of Contents for SVMi-20i
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