Samsung SVMi-20i, User Manual

Page: 141 / 247

SVMi-20i User Guide
© SAMSUNG Electronics Co., Ltd.
141
Hold Controls
Item Description
Max hold queue
size
The maximum number of callers allowed to hold in queue while
waiting to be transferred to a Workgroup member.
Once this parameter is exceeded, the SVMi-20i will look at the
Queue-Full or Expand event pointer to determine what action to
take. Allowable input ranges from 1 to maximum number of ports
installed.
Max hold time
(in minutes)
The maximum amount of minutes the caller will hold in queue
while waiting to be transferred to a Workgroup member.
Once this parameter is exceeded, the SVMi-20i will look at the
Queue-Full or Expand event pointer to determine what action to
take. Allowable input ranges from 1 to 99 minutes.
Require input
every nth try
This allows the caller to remain on hold for a busy extension
without pressing the hold digit for each retry interval.
This parameter specifies the number of retry intervals that the
caller is not prompted to enter a digit to indicate they wish to
continue holding.
Allowable entry for this parameter is 1-99. If this parameter is set
greater than ‘1’, the SVMi-20i will default to ‘hold’ on a busy
condition if the caller enters no digit on the first busy condition.
Retry interval
(in seconds)
This is the maximum number of seconds, from 1 to 99, that the
SVMi-20i waits when a caller elects to hold before re-trying the
extension.