Ricoh AFICIO MP 6001 Troubleshooting Manual Download Page 49

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3. Troubleshooting When Using the

Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

This section describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.

On Hook Mode

Heard when [On Hook] is pressed.

At Transmission

Heard when "Immediate Transmission" is performed.

At Reception

Heard when the machine receives a document.

At Dialing

Heard after pressing the [Start] key, until the line connects to the destination.

At Printing

Heard when a received document is printed.

Press the [User Tools / Counter] key.

BQN036S

Press [Facsimile Features].

Check that [General Settings] screen appears.

Summary of Contents for AFICIO MP 6001

Page 1: ...ing When Using the Printer Function Troubleshooting When Using the Scanner Function Clearing Misfeeds Appendix 1 2 3 4 5 6 7 Read this manual carefully before you use this machine and keep it handy for future reference For safe and correct use be sure to read the Safety Information in About This Machine before using the machine Troubleshooting Operating Instructions ...

Page 2: ......

Page 3: ...Documentation for This Machine 1 ...

Page 4: ...shooting When Using the Copy Document Server Function Messages Displayed When Using the Copy Document Server Function 27 When You Cannot Make Clear Copies 32 When You Cannot Make Copies As Wanted 36 Display During Connect Copy 42 If Connect Copy Is Canceled 43 If You Cannot Exit from Connect Copy 44 When Memory Is Full 45 3 Troubleshooting When Using the Facsimile Function Adjusting the Volume 47 ...

Page 5: ... Data In Indicator Does Not Light Up or Flash 89 Other Printing Problems 91 5 Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected 101 When You Cannot Send Scanned Files 103 When Stored Files Cannot Be Accessed 103 When You Cannot Browse the Network to Send a Scan File 103 When the TWAIN Driver Cannot Be Started 103 When Stored Files Cannot Be Edited 104 When the N...

Page 6: ... Finisher SR 4030 131 When R5 R8 is Displayed in the Case of Finisher SR 4030 132 When R1 R4 is Displayed in the Case of Finisher SR 4040 133 When R5 R7 is Displayed in the Case of Finisher SR 4040 133 When R8 R12 is Displayed in the Case of Finisher SR 4040 134 When R1 R3 is Displayed in the Case of Finisher SR 4050 135 When R4 R7 is Displayed in the Case of Finisher SR 4050 136 When U is Display...

Page 7: ...r SR4050 144 7 Appendix Pausing Copy When Using the Finisher SR4050 147 When Z folded Paper Is Not Properly Aligned 148 Finisher SR4040 148 Finisher SR4050 148 Multi Folding Unit 150 Trademarks 151 INDEX 153 5 ...

Page 8: ...hooting Provides a guide for resolving common usage related problems Copy and Document Server Reference Explains Copier and Document Server functions and operations Also refer to this manual for explanations on how to place originals Facsimile Reference Explains Facsimile functions and operations Printer Reference Explains Printer functions and operations Scanner Reference Explains Scanner functio...

Page 9: ... Guide Quick Reference Printer Guide Quick Reference Fax Guide Quick Reference Scanner Guide Manuals for DeskTopBinder Lite DeskTopBinder Lite Setup Guide DeskTopBinder Introduction Guide Auto Document Link Guide Manuals provided are specific to machine types For UNIX Supplement please visit our Web site or consult an authorized dealer This manual includes descriptions of functions and settings th...

Page 10: ...ges as a result of handling or operating the machine For good copy quality the supplier recommends that you use genuine toner from the supplier The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products 8 ...

Page 11: ...symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys that appear on the machine s display panel Indicates the names of keys on the machine s control panel Indicates instructions in book form Indicates instructions in sheet form Indicates instructions stored in a file on a provided CD ROM Indicates instructions provided on...

Page 12: ...his machine refer to the metric version Some illustrations in this manual might be slightly different from the machine Certain options might not be available in some countries For details please contact your local dealer Depending on which country you are in certain units may be optional For details please contact your local dealer 10 ...

Page 13: ...rohibited by local law bank notes revenue stamps bonds stock certificates bank drafts checks passports driver s licenses The preceding list is meant as a guide only and is not inclusive We assume no responsibility for its completeness or accuracy If you have any questions concerning the legality of copying or printing certain items consult with your legal advisor 11 ...

Page 14: ...12 ...

Page 15: ...s Machine Add Toner indicator Appears when toner runs out See Adding Toner About This Machine Add Staple indicator Appears when staples run out See Adding Staples About This Machine Waste Toner Full indicator Appears when the waste toner bottle is full Contact your sales or service representative Empty Hole Punch Receptacle indicator Appears when the hole punch receptacle is full See p 141 Removin...

Page 16: ...g beeps Soft alert The initial screen returns when the machine goes into energy saving mode and when simplified display is canceled Five long beeps repeated four times Soft alert Anoriginalhasbeenleftontheexposure glass or paper is empty Five short beeps repeated five times Strong alert The machine requires user attention because paper has jammed the toner needs replenishing or other problems have...

Page 17: ...e paper tray Output Tray Full Displays whether the output tray is overloaded Original Misfeed Displays the state of and solutions for original misfeeds Paper Misfeed Displays the state of and solutions for paper jams Cover Open Indicates whether the front cover duplex unit etc is open Data Storage You can check the following items under Data Storage HDD Remaining Memory Displays the amount of avai...

Page 18: ...achine s SIP user name Fax E mail Account Displays the machine s fax e mail account Machine IPv4 Address Displays the machine s IPv4 address Machine IPv6 Address Displays the machine s IPv6 address Enquiry You can check the following items under Enquiry Machine Repairs Displays the machine number and contact number which are required for service Sales Representative Displays the sales representati...

Page 19: ...n returns No Staples Punch Receptacle Full Waste Staple Receptacle Full Output Tray Full Original Misfeed Paper Misfeed and Cover Open appear on the Maintenance Info tab only when these errors occur For details about how to locate and remove misfeeds see Removing Jammed Paper p 121 Removing Jammed Paper Checking Machine Status and Settings 17 1 ...

Page 20: ...nt function The following table explains problems that cause the indicator to light Problem Cause Solution Documents and reports do not print out The paper output tray is full Remove the prints from the tray Documents and reports do not print out There is no paper left Load paper See Loading Paper About This Machine An error has occurred The function whose indicator is lit is defective Check the d...

Page 21: ...ct the network see Interface Settings Network and System Settings Guide Contact the network administrator If the indicator is still lit even after trying to solve the problem as described here contact your service representative p 27 Messages Displayed When Using the Copy Document Server Function p 49 Messages Displayed When Using the Facsimile Function p 75 Messages Displayed When Using the Print...

Page 22: ...dy Time required varies by function Functions appear in the User Tools menu when they become ready for use Wait a little longer The operation switch indicator continues blinking and does not turn off when pressed This occurs in the following cases The ADF is open The machine is communicating with external equipment The hard disk is active Close the ADF Check if the machine is communicating with ex...

Page 23: ...ges that can be stored in the hard disk Press StoreFile tostorepagesthat have been scanned Delete unnecessary files by pressing Delete File Press No if you are not storing pages that have been scanned Delete unnecessary files by pressing Delete File The user code entry screen is displayed Users are restricted by User Code Authentication Enter the user code up to eight digits and then press OK The ...

Page 24: ...he paper You may have loaded the paper incorrectly Load paper correctly Place paper in the paper tray with the print side down LCT and Bypass tray with the print side up Misfeeds occur frequently The tray s side or end fences may not be set properly Remove the misfed paper See p 121 Removing Jammed Paper Check the side or end fences are set properly Also check the side fences are locked See Changi...

Page 25: ...t in duplex mode You cannot select duplex printing if the paper type is set to Label Paper Translucent Paper Preprinted Paper Cardstock Prepunched Paper or Tab Stock In Tray Paper Settings under Paper Type select a paper type other than Label Paper Translucent Paper Preprinted Paper Cardstock Prepunched Paper or Tab Stock If you cannot make copies as you want because of paper type paper size or pa...

Page 26: ... shows Function Compatibility when print priority is set to Interleave For details about Print Priority see System Settings Network and System Settings Guide Simultaneous operations are possible Operation is enabled when the relevant function key is pressed and remote switching of the scanner external extension is done Operation is enabled when the Interrupt key is pressed to interrupt the precedi...

Page 27: ...when the line is different from the line which is currently being used 4 During stapling printing automatically starts after the current job 5 Stapling is not available 6 Simultaneous operation becomes possible after you press New Job 7 During parallel reception any subsequent job is suspended until the reception is completed Stapling cannot be used at the same time for multiple functions When a J...

Page 28: ...atures Network and System Settings Guide When Finisher SR4030 Finisher SR4040 or Finisher SR4050 is installed on the machine you can specify the output tray where documents are delivered For details about Output Tray Settings see General Features Network and System Settings Guide While printing is in progress scanning a document using another function may take longer than usual 1 When the Machine ...

Page 29: ...When You Have Problems Operating the Machine p 20 When You Have Problems Operating the Machine Message Cause Solution Authentication has failed The entered login user name or login password is not correct Ask the user administrator for the correct login user name and login password Authentication has failed The machine cannot perform authentication Contact the administrator Cannot detect original ...

Page 30: ...will start onto the selected paper Duplex is not available with this paper size A paper size not available in Duplex mode has been selected Select a proper paper size See Duplex Copying Copy and Document Server Reference Exceeded max number of pages per file Do you want to store the scanned pages as 1 file The number of scanned pages exceeds the capacity per file of the Document Server To store sc...

Page 31: ...s being used such as the Document Server function Cancelthejobinprogress Forexample press Exit and then press the Document Server key Next press the Clear Stop key When the message The Clear Stop key was pressed Are you sure you want to stop scanning appears press Stop Please wait The destination list is being updated from the network using SmartDeviceMonitor for Admin Depending on the number of d...

Page 32: ... A paper misfeed has occurred on the sub machine or toner or other supplies need to be replenished Follow the instructions displayed For details about adding toner see Adding Toner About This Machine For details about paper misfeeds see p 121 Removing Jammed Paper or p 138 Removing Jammed Staples If the sub machine s display indicates that a cover is open follow the instructions displayed Cannot p...

Page 33: ... the same settings on both machines The Cover Sheet setting s of the sub machine is different from the main machine The Cover Sheet settings on the two machines do not match Make the same settings on both machines The Designation Sheet setting s of sub machine is different from main machine Designation Sheet settings on the two machines do not match Make the same settings on both machines The Slip...

Page 34: ...age is copied Auto Image Density is not selected On the control panel select Auto Density Thereversesideofanoriginal image is copied The original is thin On the control panel select Auto Density or adjust the image density settings See Adjusting Copy Image Density Copy and Document Server Reference A shadow appears on copies if you use pasted originals Image density is too high Adjust the image de...

Page 35: ... and the proper way to store it see Recommended Paper Sizes and Types and Paper Storage About This Machine Parts of images are not copied The original is not set correctly Set originals correctly See Placing Originals Copy and Document Server Reference Parts of images are not copied The correct paper size is not selected Select the proper paper size Parts of images are not copied Even if you place...

Page 36: ...es Place the original on the exposure glass at a slight angle Black spots appear on the copy of a photographic print Because of high humidity the photographic print has stuck to the exposure glass Place the print on the exposure glass in either of the following ways Place an OHP transparency on the exposure glass and then place the print on the OHP transparency Place the print on the exposure glas...

Page 37: ... areas that are susceptible to low temperatures Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend For details about the paper storage conditions we recommend see Paper Storage About This Machine Install the Optional anti humidity heater For details about the anti humidity heater contact your service representative When You Cannot Make Clear ...

Page 38: ...ee Recommended Paper Sizes and Types About This Machine Misfeeds occur frequently The copy paper is wrinkled or has been folded creased Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions For details about recommended paper and the proper way to store it see Recommended Paper Sizes and Types and Paper Storage About This Machine M...

Page 39: ...ng may be left in the staple unit Press the Clear Modes key and cancel copy settings including stapling Saddle stitched documents come apart and do not stack properly Certain types of paper are resistant to folding and open out after being folded and stitched Use recommended paper See Recommended Paper Sizes and Types About This Machine You want to check print quality before making a large print r...

Page 40: ...es of sheets are creased You are using non recommended paper Use recommended paper See Recommended Paper Sizes and Types About This Machine Sheets are feeding in together resulting in jams Sheets are sticking together Fan the pages to loosen the paper before loading it Alternatively feed the paper one sheet at a time Add Staple message appears and the Staple function cannot be used The staple cart...

Page 41: ... paper larger than the originals or select the proper reproduction ratio Stamp Problem Cause Solution The stamp position is wrong The paper orientation is wrong Check the paper orientation and stamp position Thestampisnotprintedonthe back side of sheets when duplex copying The back side stamp position is incorrect for the paper size Reset the back side stamp position For details about Duplex Back ...

Page 42: ...se Solution Cannot print in duplex mode You have loaded paper on the bypass tray Remove paper loaded on the bypass tray Load paper in a tray other than bypass tray Cannot print in duplex mode You have loaded thick paper heavier than 128 g m2 Change the paper Cannot print in duplex mode Apply Duplex is set to No for Paper Type In Tray Paper Settings under Paper Type set Apply Duplex to Yes Copies a...

Page 43: ...er see Administrator Tools Network and System Settings Guide You cannot find out what is stored in a file You may not be able to ascertain the contents of a file simply from the file name You can switch the Select File screen between List and Thumbnails display to check the contents of the file Check information other than the file name List display The file name data of storage and user name are ...

Page 44: ...ve been corrupted Press Exit to display the preview screen without a thumbnail If the selected document contains several pages press Switch on the Display Page area to change the page and then a preview of the next page will appear Connect Copy Problem Cause Solution You cannot staple punch or fold The main and sub machines do not have the same option installed Press ConnectCopy tocancelConnect Co...

Page 45: ... setting is off Select Display for the Connect Copy Key Display setting Connect Copy is not displayed The cable connecting the two machines is damaged Contact your service representative Connect Copy is not displayed The is lit Follow the instructions displayed Connect Copy appears faded Functions that cannot be used with Connect Copy have been set Press the Clear Modes key to clear the settings I...

Page 46: ...bout Weekly Timer Monday Sunday see System Settings Network and System Settings Guide An error message indicates the main machine has broken down The is lit Copying is not possible Follow the instructions displayed If You Cannot Exit from Connect Copy This section describes causes and remedies if you cannot exit from Connect Copy Problem Cause Solution There is no response when you press Connect C...

Page 47: ... cancel Connect Copy Press the Clear Stop key on the main machine and then press Stop There is no response when you press Connect Copy Toner or other supplies need to be replaced on either the main machine or sub machine Follow the instructions displayed For details about loading paper or adding toner and staples see Loading Paper Adding Toner and Adding Staples About This Machine For details abou...

Page 48: ...pies and then press Continue To stop copying press Stop Connect Copy Message Cause Solution Sub machine memory is full Sub machine will be disconnected The quantity of data exceeds the capacity of the sub machines Continue printing on the main machine If you set Memory Full Auto Scan Restart in Input Output of User Tools to On even if the memory becomes full the memory overflow message will not be...

Page 49: ...ng sounds that the machine makes On Hook Mode Heard when On Hook is pressed At Transmission Heard when Immediate Transmission is performed At Reception Heard when the machine receives a document At Dialing Heard after pressing the Start key until the line connects to the destination At Printing Heard when a received document is printed 1 Press the User Tools Counter key BQN036S 2 Press Facsimile F...

Page 50: ...ou press Cancel the volume setting is canceled The display returns to that of step 4 You can set the volume level to between 0 and 7 6 Press the User Tools Counter key The standby display appears You can adjust the On Hook volume when you press On Hook See On Hook Dial Facsimile Reference 3 Troubleshooting When Using the Facsimile Function 48 3 ...

Page 51: ...hen resend the document Check whether there are any network problems 13 10 The alias telephone number you entered is already registered on the gatekeeper by another device In Facsimile Features under Initial Settings select H 323 Settings and then check that the alias telephone number is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help C...

Page 52: ...administrator Check whether there are any network problems 13 18 Cannot access SIP server In Facsimile Features under Initial Settings select SIP Settings and then check that SIP Server IP Address is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Contact the network administrator Check whether there are any network problems 13 24 The p...

Page 53: ...lect Machine IPv4 Address and then check the IP address is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Contact the administrator Check whether there are any network problems 13 26 The Effective Protocol and SIP Server IP Address settings are different or an incorrect IP address has been registered In System Settings under Interface ...

Page 54: ... Web Image Monitor s Help In System Settings under File Transfer select SMTP Server and then check that Server Name or Port No is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Check that the folder for forwarding is correctly specified Check that the computer in which the folder for forwarding is specified is correctly operated Check ...

Page 55: ...r ID and password for the computer in which the folder for forwarding is specified are correctly programmed Check that the folder for forwarding is correctly specified Check that the computer in which the folder for forwarding is specified is correctly operated Contact the network administrator Check whether there are any network problems 14 33 Neither the machine s nor the administrator s e mail ...

Page 56: ...3 IMAP4 server In System Settings under File Transfer select Fax E mail Account and then check that User Name and Password are correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Contact the network administrator Check whether there are any network problems 15 03 No machine e mail address is programmed In System Settings under File Transfer...

Page 57: ...b Image Monitor for confirmation See the Web Image Monitor s Help In System Settings under File Transfer select E mail Communication Port and then check that the port number of the POP3 IMAP4 server is correctly programmed You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Check that the LAN cable is correctly connected to the machine In System Settings under ...

Page 58: ...erver has failed Check the server status A network error has occurred and connection has failed Try the operation once more If the message is still shown the network may be crowded In System Settings under Administrator Tools check the settings of LDAP server For details see Programming the LDAP server Network and System Settings Guide Error occurred and transmission was cancelled Original jammed ...

Page 59: ...the password for LDAP server authentication Original is being scanned by another function Switch to the following function then press the Stop key to cancel scanning or press the Start key to continue A function of the machine other than the Facsimile function is being used such as the Document Server function Before sending a file by fax cancel the job in progress For example press Exit and then ...

Page 60: ...imile Reference The selected file s contained file s without access privileges Only file s with access privileges will be deleted You tried to delete a document for which you do not have permission to delete Only the administrator can delete this document Contact the administrator if you want to delete a document for which you do not have permission to delete Updating the destination list Please w...

Page 61: ...s Facsimile Reference If you reconnect the machine to the network be sure to set Display by configuring the appropriate User Parameter If the paper tray runs out of paper There is no paper Load paper appears on the display asking you to add paper If there is paper left in the other trays you can receive documents as usual even if the message appears on the display You can turn this function on or ...

Page 62: ...d upside down When the original is placed directly on the exposure glass the side to be scanned must face down When the original is fed via the ADF the side to be scanned must face up Printed or sent images are spotty The ADF exposure glass or scanning glass is dirty Clean them See Maintaining Your Machine About This Machine Make sure ink or correction fluid is dry before placing originals Transmi...

Page 63: ...is incorrect Check your login user name login password or driver encryption key and enter them correctly Contact the administrator LAN Fax Driver does not work A high security level is set by the extended security function Contact the administrator Although a group specification was set for the following reception was not possible Receiving Station of Information Box Forwarding Forwarding of Speci...

Page 64: ... tray See Loading Paper About This Machine While pressing Manual E mail RX Cannot receive E mails currently appears and e mail cannot be received The machine is receiving an on demand e mail message e mail inquiry from the administrator After the e mail is received press Manual E mail RX and then try again Printing Problem Cause Solution Print is slanted The tray s side fences might not be locked ...

Page 65: ... not load sheets that have already been copied or printed onto by another machine Misfeeds occur frequently Sheets are sticking together Fan the sheets thoroughly before loading them Alternatively feed the sheets into the machine one at a time Sheets are feeding in together resulting in jams The pages are sticking together Fan the sheets thoroughly before loading them Alternatively feed the sheets...

Page 66: ...chine About This Machine Background of received imagesappearsdirty Images from the back of the page appear Image density is too high Adjust the scan density settings For details about how to change the density see Density Contrast Facsimile Reference Received image is too light When using moist rough or processed paper areas of print may not be fully reproduced Use recommended paper See Recommende...

Page 67: ...ption Memory Lock or Substitute Reception When about one hour passes after power to the machine is turned off all fax documents stored in memory are lost If any documents have been lost for this reason a Power Failure Report is automatically printed when the machine is turned on If fax documents stored for Memory Transmission have been lost check the destinations and resend the documents If fax do...

Page 68: ...to Print function Only JFIF files are printable JFIF is a JPEG subformat Make sure the files you are trying to print are in JFIF subformat When Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory Message Cause Solution Memory is full Cannot scan more Transmission will be stopped The memory is full If you press Exit the machine returns t...

Page 69: ...pens frequently contact your service representative The Page column gives the total number of pages The Page not sent or Page not received column gives the number of pages not sent or received successfully You can display destinations by configuring the appropriate User Parameter For details about how to do this see Parameter Settings Facsimile Reference You can display sender names by configuring...

Page 70: ...iciently recharged to guard against future data loss Keep the machine plugged in and the main power switch on for about 24 hours after the power loss Even if the main power switch is turned off the contents of the machine memory for example programmed numbers will not be lost However if power is lost for about one hour because the main power switch is turned off there is a power cut or the power c...

Page 71: ... Parameter Settings Facsimile Reference If Error Mail Notification cannot be sent the Error Report E mail is printed by the machine If an error occurs when an e mail is received via SMTP the SMTP server sends an error e mail to the originator of the document Error Report E mail The Error Report E mail is printed by the machine when it is unable to send an Error Mail Notification Server Generated E...

Page 72: ...3 Troubleshooting When Using the Facsimile Function 70 3 ...

Page 73: ... This section describes the procedure under Windows 2000 1 On the Start menu point to Settings and then click Printers 2 Double click the Add Printer icon 3 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 4 Specify a port Available ports v...

Page 74: ...ions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 6 Specify a port Available ports vary according to your Windows operating system or the type of interface For details see Preparing the Machine Printer Reference Windows Vista This section describes the procedu...

Page 75: ...are and Sound 3 Click Printers 4 Click Add a printer 5 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the driver is DRIVERS RPCS PCL6 or PCL5E XP_VISTA language DISK1 If the installer starts click Cancel to quit 6 Specify a port Available ports vary according to your Windows operating system or the type of interface For details see Preparing the ...

Page 76: ...chine on again When the machine has fully booted up reconnect the USB cable Windows has already configured the USB settings Check whether the computer has identified the machine as an unsupported device Open Windows Device Manager and then under Universal Serial Bus controllers remove any conflicting devices Conflicting deviceshave a or icon by them Take care not to accidentally remove required de...

Page 77: ...nting via Web Image Monitor check with your system administrator first Offline The machine is offline To start printing switch the machine online by pressing Online Please wait This message might appear for a second or two while the machine is preparing performing initial adjustments or adding toner Wait a while Printing The machine is printing Wait a while Ready This is the default ready message ...

Page 78: ... wireless LAN interface unit was pulled out after the machine was turned on The settings are not updated although the unit is detected Turn off the machine and check the wireless LAN interface unit is inserted correctly Then turn the machine on again If the message appears again call your service representative Hardware Problem Ethernet An error has occurred in the Ethernet board Turn the main pow...

Page 79: ...S font error occurred Contact the machine administrator Load following paper in n To cancel job press Job Reset A figure is placed at n The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver Check the printer driver settings are correct and then load paper of the size selectedintheprinterdriverintotheinput tray Fordetailsabouthowtoch...

Page 80: ...ng SmartDeviceMonitor for Admin or Web Image Monitor Wait until the message disappears Do not switch off the power while this messageisdisplayed Dependingonthe number of destinations to be updated there may be some delay before you can resume operation Operations are not possible while this message is displayed You do not have the privilegestousethisfunction Theloggedinusernamedoes not have permis...

Page 81: ...tly in use by another function Authentication has failed The machine currently cannot perform authentication because the address book is being used by another function Wait a while and then retry the operation Auto registration of user information has failed Automatic registration of information for LDAP Authentication or Windows Authentication failed because the address book is full Contact the a...

Page 82: ...tected corrupt compressed data Check the connection between the computer and the printer Check that the program you used to compress the data is functioning correctly Data storage error You tried to print a Sample Print Locked Print Hold Print or Stored Print file or to store a file in the document server when the HDD was malfunctioning Contact your service representative Document Server is not av...

Page 83: ... max number of pages to print for temporary stored jobs WhileprintingaSamplePrint Locked Print Hold Print or Stored Print file the maximum page capacity was exceeded Delete unneeded files stored in the machine Reduce the number of pages to print Exceeded max pages Collate is incomplete The number of pages exceeds the maximum number of sheets that you can use Collate with Reduce the number of pages...

Page 84: ...is full When printing with the PostScript 3 printer driver the HDD s capacity for fonts and forms has been exceeded Delete unneeded forms or fonts registered in the machine I O buffer overflow An input buffer overflow occurred In Printer Features under System set Memory Usage to Font Priority In Printer Features under Host Interface select I O Buffer and then set the maximum buffer size to a large...

Page 85: ...justments tab specify a lower value for Resolution Memory Retrieval Error A memory allocation error occurred Turn the main power switch off and back on again If the message appears again replace the RAM No response from the server Authentication has failed A timeout occurred while connecting to the server for LDAP authentication or Windows Authentication Check the status of the server Output tray ...

Page 86: ...ght not be as expected Receiving data failed Data reception was aborted Resend the data Selected ppr size is not supported Job was cancelled Job reset is automatically performed if the specified paper size is incorrect Specify the correct paper size and print the file again Sending data failed The machine received a command to stop transmission from the printer driver Check if the computer is work...

Page 87: ...t the selected PDF document Check the security settings of the PDF document You do not have a privilege to use this function This job has been cancelled The entered login user name or login password is not correct Check that the user name and password are correct You do not have a privilege to use this function This job has been cancelled The logged in user is not allowed to use the selected funct...

Page 88: ...r it is not deleted The error is stored separately until the number of errors reaches 30 If the main power switch is turned off the log is deleted You cannot view Error Log on the simplified display 1 Press the Printer key to display the printer screen BQN035S 2 Press Error Log An error log list appears 3 Press the desired job list and then press Details A detailed error log appears 4 Troubleshoot...

Page 89: ...em Settings Guide Printing does not start The correct interface cable is not being used The type of interface cable you should use depends on the computer Be sure to use the correct one If the cable is damaged or worn replace it See Connecting to the Interfaces Network and System Settings Guide Printing does not start The interface cable was connected after the machine was switched on Connect the ...

Page 90: ...the green LED is lit or blinks during transmission Printing does not start The login user name login password or driver encryption key is invalid Check the login user name login password or driver encryption key Printing does not start Advanced encryption has been set using the Extended Security function Check the settings of the Extended Security function with the administrator Data In indicator ...

Page 91: ...the machine When the machine is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or blink Check if the print port setting is correct When it is connected using a parallel interface connect it to LPT1 or LPT2 For Windows 2000 1 Click the Start button point to Settings and then click Printers 2 Click t...

Page 92: ... and Sound 3 Click Printers 4 Click the icon of the machine On the Organize menu click Properties 5 Click the Ports tab 6 In the Print to the following port s list confirm the correct port is selected For Windows Server 2008 1 Click the Start button and then click Control Panel 2 Click Hardware and Sound 3 Click Printers 4 Click the icon of the machine On the Organize menu click Properties 5 Click...

Page 93: ... select Bypass Tray in the Paper Source list and then select Thick in the Media Type list RPCS On the Print Settings tab select Bypass Tray in the Paper source tray list and then select Thick 87 216g m2 in the Paper type list The printed image is faded over the entire page The paper is damp Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage Abou...

Page 94: ... in the Media Type list RPCS On the Print Settings tab select a proper paper type in the Paper type list The printed image is different from the image on the computer s display Printing will be performed by the machine s graphic processing function On the RPCS printer driver s Print Quality tab display the Change User Settings dialog box ensure that Print as bitmap on Misc tab is checked and then ...

Page 95: ... another machine On the RPCS printer driver s Printer Configuration dialogue box adjust the Printable area setting See the printer driver Help Photo images are coarse Some applications print at lower resolution PCL 5e 6 On the printer driver s Print Quality tab specify a higher resolution on the Resolution PostScript 3 On the printer driver s Paper Quality tab specify a higher resolution on the Re...

Page 96: ...fuzzy of inconsistent thickness or do not appear Super fine lines have been specified in the application PostScript 3 On the printer driver s Advanced tab changethe Dithering setting RPCS On the printer driver s Print Quality tab open the Change User Settings dialog box and then on the Image Adjustments tab changethe Dithering setting See the printer driver Help If the problem continues after you ...

Page 97: ... See Changing the Paper Size About This Machine Images are printed at a slant The paper is feeding in at a slant Load the paper correctly See Loading Paper About This Machine Misfeeds occur frequently The number of sheets loaded exceeds the capacity of the machine Load paper only as high as the upper limit markings on the side fences of the paper tray LCT or bypass tray Misfeeds occur frequently T...

Page 98: ...eets thoroughly before loading them Alternatively feed the sheets into the machine one at a time Copy paper becomes creased The paper is damp Use paper that has been stored in the recommended temperature and humidity conditions See Paper Storage About This Machine Copy paper becomes creased The paper is too thin Use recommended paper See Recommended Paper Sizes and Types About This Machine Edges o...

Page 99: ...all the machine in areas that are susceptible to low temperature Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend For details about the paper storage conditions we recommend see Paper Storage About This Machine Install the Optional anti humidity heater For details about the anti humidity heater contact your service representative White stri...

Page 100: ...cify a lower resolution on the Resolution PostScript 3 On the printer driver s Paper Quality tab specify a lower resolution on the Resolutions RPCS On the RPCS printer driver s Print Quality tab select High Speed on the Print priority On the RPCS printer driver s Print Quality tab open the Change User Setting dialog box and then Image Adjustments tab select Fast or High Speed for Image processing ...

Page 101: ...poptionaldevicesontheProperties of the printer See the printer driver Help When using Windows 2000 XP Vista and Windows Server 2003 2003 R2 2008 combined printing booklet printing or Auto Reduce Enlarge printing does not come out as expected The correct application or printer driver settings are not made Make sure the application s paper size and orientation settings match those of the printer dri...

Page 102: ...or malformed characters Fonts were not embedded Embed fonts in the PDF file you want to print and then print Printing by Bluetooth is slow The number of jobs exceeds the capacity of the machine Reduce the number of jobs Printing by Bluetooth is slow A communication error might have occurred Interference from the wireless LAN devices can reduce communication speed Bluetooth transmission speeds are ...

Page 103: ...t against the exposure glass Make sure the original is pressed flat against the exposure glass The scanned image is upside down The original was placed upside down Place the original in the correct orientation See Setting of Original Feed Type Scanner Reference No image results from scanning The original was placed with the front and back reversed When the original is placed directly on the exposu...

Page 104: ...ed image is grayed out or a text pattern appears in the background You have scanned a copy guarded document protected from unauthorized copying Check the document For details about how to prevent unauthorized copying of the document see Using Data security for copying Printer Reference After an original is scanned the following settings are canceled Destination Sender E mail text Subject and File ...

Page 105: ...ribes likely causes of and possible solutions for the network browsing failing to operate when files are sent Problem Cause Solution The network cannot be browsed when specifying the destination folder The following machine settings may not be correct IP address Subnet Mask Check the settings See Interface Settings Network and System Settings Guide When the TWAIN Driver Cannot Be Started This sect...

Page 106: ...fied Contact the administrator Cannot use the network delivery function The network delivery function setting is not correct Specify it correctly See Network Settings Required to Use the Network DeliveryScanner NetworkandSystem Settings Guide When S MIME Cannot Be Used This section describes likely causes of and possible solutions for S MIME related problems Problem Cause Solution If several desti...

Page 107: ... function cannot be used The Take no action setting has been selected on the client computer forcing the client computer to remain inactive when it receives scan data Open scanner Properties click the Events tab and then select Start this Program as the computer s response on receipt of scan data For details see your operating system s Help Although scanning was performed by the client computer th...

Page 108: ...being updated from the network using SmartDeviceMonitor for Admin Depending on the number of destinations to be updated there may be some delay before you can resume operation Operations are not possible while this message is displayed Wait until the message disappears Do not switch off the power while this message is displayed 5 Troubleshooting When Using the Scanner Function 106 5 ...

Page 109: ... login user name or login password is not correct Ask the user administrator for the correct login user name and login password Authentication has failed The machine cannot perform authentication Contact the administrator Authentication with the destination has failed Check settings To check the current status press Scanned Files Status The entered user name or password was invalid Check that the ...

Page 110: ...l is preventing the machine connecting to your computer Antivirus programs and firewalls can prevent client computers from establishing connection with this machine To prevent an antivirus application blocking the connection register the facsimile program in the antivirus program s exclusion list For details about the procedure for excluding a program see your antivirus application s Help To preve...

Page 111: ...ls on the characters that can be used in file names see Specifying the File Name Scanner Reference Cannot write on the memory storage device because remaining free space is insufficient The memory device is full and scan data cannot be saved Even if the memory device appears to have sufficient free space data might not be saved if the maximum number of files that can be saved is exceeded Replace t...

Page 112: ...tain users that could not be verified by the certificates Check the destinations S MIME certificates are valid but the Certificate Authority could not be found for the destination Contact the administrator Entered user code is not correct You have entered an incorrect user code Check the authentication settings and then enter a correct user code Exceeded max E mail size Sending E mail has been can...

Page 113: ...characters The maximum enterable number of alphanumeric characters has been exceeded Check the maximum number of characters which can be entered and then enter it again See Values of Various Set Items for Transmission Storage Delivery Function Scanner Reference Exceeded max number of files which can be sent at the same time Reduce the number of the selected files The number of files exceeded the m...

Page 114: ... to delete The scan could not be completed because the maximum number of pages that can be scanned by this machine was exceeded during writing to the Memory device Reduce the number of documents to be written to the memory device and try again Exceeded maximum number of file to store Delete all unnecessary files Too many files are waiting to be delivered Please try again after they have been deliv...

Page 115: ...ne for storing in the Document Server only some of the pages could be scanned Specify whether to use the data or not Memory is full Press Write to write the current scanned data to the memory storage device or press Cancel to delete The scan could not be completed because there was insufficient hard disk memory at the time of saving to the memory device Select whether or not to save the scanned do...

Page 116: ... pressed Are you sure you want to stop scanning appears press Stop Output buffer is full Sending the data has been cancelled Please try again later Too many jobs are in standby state and sending was canceled Retry sending after sending jobs in standby state completes Preparing to send data Please wait Data is being prepared for sending to a client computer Wait until the data has been sent This me...

Page 117: ...s and Scan to Folder destinations either of which are incompatible with the specified transmission method In the message that appears at each transmission press Select Some of selected files are currently in use They could not be deleted Youcannotdeleteafilewhich is waiting to be transmitted Waiting status displayed or whose information is being changed with DeskTopBinder Cancel transmission Waiti...

Page 118: ...twork or else network settings were changed during WSD scanner transmission Check with your system administrator Updating the destination list has failed Try again Anetworkerrorhasoccurred Check whether the server is connected Updating the destination list Please wait Specified destination s or sender s name has been cleared The destination list is being updated If a destination or sender s name w...

Page 119: ...d modes Cannot connect to the scanner Check the network Access Mask settings in User Tools An access mask is set Contact the network or scanner administrator Cannot detect the paper size of the original Specify the scanning size The set original was misaligned Place the original correctly Specify the scan size When placing an original directly on the exposure glass the lifting lowering action of t...

Page 120: ...been exceeded The maximum number of scanning areas that can be stored is 100 Delete unneeded scanning areas Clear Misfeed s in ADF A paper misfeed has occurred inside the ADF Remove jammed originals and place them again For details see p 121 Removing Jammed Paper Check whether the originals are suitable to be scanned by the machine Communication error has occurred on the network A communication er...

Page 121: ...computer Uninstall the TWAIN driver and then reinstall it after restarting the computer Insufficient memory Reduce the scanning area Scanner memory is insufficient Reset the scan size Lower the resolution Set with no compression See TWAIN Driver help Theproblemmaybeduetothefollowing cause Scanning cannot be performed if large values are set for brightness when using halftone or high resolution See...

Page 122: ...evice The TWAIN scanner function cannot be used on this machine Contact your service representative Scanner is not available Check the scanner connection status The machine s main power switch is off Set the main power switch to On Scanner is not available Check the scanner connection status The machine is not connected to the network correctly Check whether the machine is connected tothe networkc...

Page 123: ...er Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher s staple unit You can trap your fingers if you do not When clearing misfeeds do not turn off the operation switch If you do your copy settings will be lost To prevent misfeeds do not leave any torn scraps of paper inside the machine Contact your service representative if misfeeds occur frequently Loca...

Page 124: ...BQM018S 1 Press the key of the section from where you want to remove the jammed paper 6 Clearing Misfeeds 122 6 ...

Page 125: ...ait for the duplex unit to cool down before clearing a paper jam in the unit When removing jammed sheets take care to touch only those areas explicitly indicated in the manual Do not remove the fusing unit Doing so will result in loss of print quality Inside the finisher or inside the front cover there is a sticker explaining how to remove misfed paper If a detailed removal instruction appears on ...

Page 126: ...When A2 is Displayed BQN005S When B is Displayed BQN006S When C is Displayed BQN007S 6 Clearing Misfeeds 124 6 ...

Page 127: ...When D is Displayed BQN008S Removing Jammed Paper 125 6 ...

Page 128: ...When E is Displayed BQN009S When F is Displayed BQN010S 6 Clearing Misfeeds 126 6 ...

Page 129: ...When N1 N5 is Displayed BQL042S Removing Jammed Paper 127 6 ...

Page 130: ...When N6 N22 is Displayed BQL043S 6 Clearing Misfeeds 128 6 ...

Page 131: ...When P1 is Displayed BQN015S When P2 is Displayed BQN016S Removing Jammed Paper 129 6 ...

Page 132: ...When Q is Displayed BQN028S 6 Clearing Misfeeds 130 6 ...

Page 133: ...When R1 R4 is Displayed in the Case of Finisher SR 4030 BQN017S Removing Jammed Paper 131 6 ...

Page 134: ...When R5 R8 is Displayed in the Case of Finisher SR 4030 BQN018S 6 Clearing Misfeeds 132 6 ...

Page 135: ...When R1 R4 is Displayed in the Case of Finisher SR 4040 BQN019S When R5 R7 is Displayed in the Case of Finisher SR 4040 BQN020S Removing Jammed Paper 133 6 ...

Page 136: ...When R8 R12 is Displayed in the Case of Finisher SR 4040 BQN021S 6 Clearing Misfeeds 134 6 ...

Page 137: ...When R1 R3 is Displayed in the Case of Finisher SR 4050 BQN013S Removing Jammed Paper 135 6 ...

Page 138: ...When R4 R7 is Displayed in the Case of Finisher SR 4050 BQN014S When U is Displayed BQN003S 6 Clearing Misfeeds 136 6 ...

Page 139: ...When W is Displayed BQN002S Removing Jammed Paper 137 6 ...

Page 140: ...d this turn paper over in the tray When the finisher is installed after removing jammed staples staples will not be ejected the first few times you try to use the stapler Remove the jammed staples according to the finisher type Check the type if you are unsure For details about type of finisher see Appendix About This Machine Finisher SR4030 SR4040 This section describes how to remove jammed stapl...

Page 141: ...itch This section describes how to remove jammed staples from the Finisher SR4040 Saddle Stitch BQN030S Finisher SR4050 This section describes how to remove jammed staples from the Finisher SR4050 Removing Jammed Staples 139 6 ...

Page 142: ...BQN012S 6 Clearing Misfeeds 140 6 ...

Page 143: ...isher SR4040 While Hole Punch Receptacle is full is displayed you cannot use the Punch function Hole Punch Receptacle is full is displayed until the punch waste box is reinstalled If the message is still displayed reinstall the punch waste box 1 Open the finisher front cover BQN022S 2 Pull out the punch waste box carefully and then remove punch waste BQM003S Removing Punch Waste 141 6 ...

Page 144: ...escribes how to remove punch waste from the Finisher SR4050 While Hole Punch Receptacle is full is displayed you cannot use the Punch function Hole Punch Receptacle is full is displayed until the punch waste box is reinstalled If the message is still displayed reinstall the punch waste box 1 Open the finisher front cover BQN023S 6 Clearing Misfeeds 142 6 ...

Page 145: ...ut the punch waste box carefully and then remove punch waste BQN024S 3 Reinstall the punch waste box BQN025S 4 Close the finisher front cover Hole Punch Receptacle is full disappears Removing Punch Waste 143 6 ...

Page 146: ...le Waste Staple Receptacle is full is displayed you cannot use the Staple function Waste Staple Receptacle is full is displayed until the staple waste box is reinstalled If the message is still displayed reinstall the staple waste box 1 Open the finisher front cover BQN023S 2 Pull out the staple waste box carefully and then remove staple waste BQN026S 6 Clearing Misfeeds 144 6 ...

Page 147: ...3 Reinstall the staple waste box BQN027S 4 Close the finisher front cover Waste Staple Receptacle is full disappears Removing Staple Waste 145 6 ...

Page 148: ...6 Clearing Misfeeds 146 6 ...

Page 149: ... lights up BQM027S 2 Remove the stack of paper from the finisher shift tray 3 Press the Suspend Resume key The key turns off and then copying restarts BQM038S You can suspend copy only when the output tray is specified as the finisher shift tray Depending on the print image the prints might not be stacked properly In such a case pause printing remove the prints and then resume printing 147 7 ...

Page 150: ...ay for the Finisher SR4040 to the Finisher Shift Tray or Finisher Upper Tray 1 Remove the prints 2 Attach the Z fold support tray to the finisher upper tray or finisher shift tray Finisher Upper Tray BAS012S Finisher Shift Tray BQM025S Finisher SR4050 Use the following procedure to attach the Z fold support tray for the Finisher SR4050 to the Finisher Shift Tray or Finisher Upper Tray 7 Appendix 1...

Page 151: ... The key lights up BQM027S 2 Remove the prints Set the Z fold support tray for the finisher upper tray or finisher shift tray Finisher Upper Tray BJU066S Finisher Shift Tray BQM026S When Z folded Paper Is Not Properly Aligned 149 7 ...

Page 152: ...ing Unit located at the bottom of the Multi Folding Unit BQL071S 2 Set the Z fold support tray for Multi Folding Unit in the slope of the Multi Folding Unit Tray so that it is flush against the end fence BQL072S 3 Close the front cover of Multi Folding Unit When you have finished using the Z fold support tray for Multi Folding Unit open the front cover of the Multi Folding Unit and re attach the t...

Page 153: ... other countries The proper names of the Windows operating systems are as follows The product names of Windows 2000 are as follows Microsoft Windows 2000 Professional Microsoft Windows 2000 Server Microsoft Windows 2000 Advanced Server The product names of Windows XP are as follows Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microso...

Page 154: ... product names of Windows Server 2008 are as follows Microsoft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise Microsoft Windows Server 2008 Datacenter Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks 7 Appendix 152 7 ...

Page 155: ...inisher SR4040 Saddle Stitch 139 Finisher SR4050 139 142 144 147 148 H How to read this manual 9 I If an error report is printed 67 If USB connection fails 74 Indicators 13 J Job is not performed 24 L Legal Prohibition 11 Locating jammed paper 121 M Machine address info 15 Maintenance info 15 Manuals for this machine 6 Memory is full 45 Messages displayed 27 49 75 107 Messages displayed on the cli...

Page 156: ...full 66 When N1 N5 is Displayed 127 When N6 N22 is Displayed 128 When P1 is Displayed 129 When P2 is Displayed 129 When paper is not fed properly 91 When Q is Displayed 130 When R1 R3 is Displayed in the Case of Finisher SR 4050 135 When R1 R4 is Displayed in the Case of Finisher SR 4030 131 When R1 R4 is Displayed in the Case of Finisher SR 4040 133 When R4 R7 is Displayed in the Case of Finisher...

Page 157: ...MEMO 155 ...

Page 158: ...MEMO 156 AE AE D062 7146 ...

Page 160: ...Operating Instructions Troubleshooting D062 7146 AE AE Type for MP 8001 Aficio MP 8001 Type for MP 9001 Aficio MP 9001 Type for MP 7001 Aficio MP 7001 Type for MP 6001 Aficio MP 6001 ...

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Ricoh AFICIO MP 6001, Troubleshooting Manual

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