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Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM411 · Revised 4/15
www.promega.com
9.B. Warranty and Service Agreement Options (continued)
Limited Warranty and Service Guidelines
Pursuant to this Warranty, Promega warrants to the original purchaser of the Promega Maxwell
®
RSC
Instrument that Promega will provide the parts and labor required for service and repair of the instrument
for one year from the date of purchase. Your Warranty includes depot repair with a loaner instrument
(where available) to be used during your instrument’s repair. The instrument is to be safely packed and
shipped to Promega at Promega’s expense. Promega will return the repaired or replaced unit to you at
Promega’s expense within 3 business days after the repair is complete. This Warranty may be renewed, in
one-year terms, provided the renewal is requested prior to the expiration of the current Warranty or Service
Agreement.
Promega agrees, as its sole responsibility under this Warranty, and upon prompt notice of a defect, to repair
or replace (at Promega’s discretion) any instrument discovered to be defective within the term of this
Warranty. This Warranty does not include repair or replacement necessitated by accident, neglect, misuse,
unauthorized repair or modification of the instrument.
This Warranty and the remedies set forth herein are exclusive and in lieu of all other express or implied
warranties (including implied warranties of merchantability, fitness for a particular purpose and non-
infringement), and no other warranties shall be binding upon Promega. In no event, shall Promega be liable
for any special, incidental or consequential damages resulting from the use or malfunction of this instru-
ment or the system with which it is used.
The instrument may not be returned without a proper Return Authorization Number from Promega and
Certificate of Decontamination, as described in this manual.
Out of Warranty Service
Contact Promega or your local Promega representative. We will be happy to assist you by telephone at no
charge. Repair service will be quoted prior to any work being performed.
