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Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM411 · Revised 4/15
www.promega.com
9.
Warranties, Service Agreements and Related Products
9.A. Warranty
Upon purchase of the Maxwell
®
RSC Instrument, the instrument will be covered by a one-year Standard
Warranty: The Standard Warranty covers all parts, labor and shipping to and from our depot repair location
as well as your choice of a loaner (where available). We will repair your instrument and return it to you
performing to original factory specifications.
9.B. Warranty and Service Agreement Options
Maxwell
®
RSC Premier Warranty Upgrade
Cat.# SA1341
The Premier Warranty Upgrade includes all parts, labor and shipping to and from our depot repair location
as well as your choice of a loaner instrument within 1 business day (where available) or on-site service visit
by a factory trained service technician within 2 business days (where available). Additionally, it includes one
annual Preventive Maintenance visit per year which can be performed by returning the instrument to an
authorized service center or by an on-site visit by a service technician. Additional PM visits are available
separately.
Maxwell
®
RSC Standard Service Agreement
Cat.# SA1342
The Standard Service Agreement covers all parts, labor and shipping to and from our depot repair location
as well as a loaner instrument upon request. If your Maxwell
®
RSC needs repair, we will provide a box for
shipment of the instrument back to our service facility. We will repair it and return it performing to original
factory specifications. PM visits are available separately.
Maxwell
®
RSC Premier Service Agreement
Cat.# SA1343
The Premier Service Agreement includes all parts, labor and shipping to and from our depot repair location
as well as your choice of a loaner instrument within 1 business day (where available) or on-site service visit
by a factory trained service technician within 2 business days (where available). Additionally, it includes one
annual Preventive Maintenance visit per year which can be performed by returning the instrument to an
authorized service center or by an on-site visit by a service technician. Additional PM visits are available
separately.
Maxwell
®
RSC Preventive Maintenance
Cat.# SA1346
In order to keep the system operation at peak performance, Promega recommends that Maxwell
®
RSC
instruments receive a Preventive Maintenance check after 12 months of use. During this procedure, our
qualified service personnel test the instrument, check parts for wear and replace them as needed. Additionally,
the system is aligned and functionality is verified. Documentation for your files is provided. The preventive
maintenance service is performed by returning the instrument to an authorized service center.
