Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
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www.promega.com
TM411 · Revised 4/15
Maxwell
®
RSC Installation Qualification and Operational Qualification
Cat.# SA1347, SA1348, SA1349
The Installation Qualification service product includes a series of formal instrument checks, delivers written
documentation of instrument functionality, and demonstrates that everything ordered with the instrument
is supplied and installed at the customer’s laboratory. This service product must be delivered by a Promega
representative who is certified to perform the Installation Qualification. The service product involves a site
visit to perform:
• Installation by qualified Promega personnel
• Inspection of shipping containers, instrument, and accessories
• Comparison of items received vs. items on purchase order
• Inspection of laboratory conditions
• Review of all hazards and precautions with users
• Confirmation/installation of correct firmware version
• Testing of instrument run
• Recording and documenting installation and actions
The Operational Qualification service product demonstrates that the instrument functions according to its
operational specifications. This service product must be delivered by a Promega representative who is
certified to perform the Operational Qualification. The service product involves a site visit to perform:
• Run operational verification tests
• Documenting all calibration and test results
• Train customer(s) to operate the instrument
• Train customer(s) to use the log book
• Complete customer-specific log book, instrument sticker and OQ documentation