Troubleshooting with adapters / Cleaning the device
A 3
Cleaning the device
Clean your PrimeLab preferably without using detergents.
Use special care in the area of the sampling chamber (where the cuvettes are
inserted). There you will find two round openings behind which there is a
transparent plastic pane, and behind that the LED resp. the sensor.
If these areas are not clean this will have a negative influence on the measurement
precision.
It is recommended to check these two openings regularly for soiling and clean them
with a cotton swab dipped in a little clear water.
Do not exert any pressure on the openings and the panes as the panes might
be pushed out, which would render the PrimeLab device unusable.
Also make sure that the two openings are completely dry after cleaning, without any
residues and are lint-free.
A 3
Troubleshooting with adapters
During calibration and / or during the measurement, the following error messages
might be displayed on the PrimeLab:
Error Message:
Adapter not recognized
Possible causes:
Battery depleted
Adapter incorrectly (eg diagonally) placed
Wrong adapter used (eg PTSA instead Turbidity)
Adapter-lense (bottom) or optical path in the sample
chamber
(PrimeLab) dirty or wet
Error message:
Measurement failed
Possible causes:
Battery depleted
Adapter incorrectly (eg diagonally) placed
The identified water sample does not match the turbidity
curve
Wrong adapter used (eg PTSA instead of Turbidity)
Adapter-lense (bottom) or optical path in the sample
chamber
(PrimeLab) dirty or wet
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