121
FAQ
13
Symptom
Remedy
No sound, or sound suddenly
ceases.
Check that the HDMI Audio setting is set to
AMP
(
Setting the Audio options
on
page 81
).
If the component is a DVI device, use a separate connection for the audio.
If analog video is being output over HDMI, please use a separate connection for the
audio.
Check the audio output settings of the source component.
HDMI format digital audio transmissions require a longer time to be recognized. Due
to this, interruption in the audio may occur when switching between audio formats or
beginning playback.
Turning on/off the device connected to this unit’s
HDMI OUT
terminal during playback,
or disconnecting/connecting the HDMI cable during playback, may cause noise or inter-
rupted audio.
Noisy or distorted picture.
Sometimes a video deck may output a noisy video signal (during scanning, for example),
or the video quality may just be poor (with some video game units, for example). The
picture quality may also depend on the settings, etc. of your display device. Switch off
the video converter and reconnect the source and display device using the same type of
connection (component or composite), then start playback again.
If the problem still persists when connecting your HDMI component directly to your
monitor, please consult the component or monitor manual or contact the manufacturer
for support.
HDCP ERROR
shows in the display.
Check whether or not the connected component is compatible with HDCP. If it is not
compatible with HDCP, reconnect the source device using a different type of connection
(component or composite). Some components that are compatible with HDCP still cause
this message to be displayed, but so long as there is no problem with displaying video,
this is not a malfunction.
Synchronized operation not possible
using
Control
with HDMI function.
Check the HDMI connections.
The cable may be damaged.
Select
ON
for the
Control Mode
with HDMI setting (see
HDMI Setup
on
page 77
).
Turn the TV’s power on before turning on this receiver’s power.
Set the TV side Control with HDMI setting to on (see TV’s operating instructions).
Connect the TV to the
HDMI OUT 1
terminal and set the HDMI output to
OUT 1
. Then
turn on first the TV’s power, then this receiver’s power.
When
HDZONE
is set to ON, the
video resolution and number of
audio channels for the main zone
side changes.
This is due to the HDMI connection specifications; it is not a malfunction. When play-
ing the same input in the main zone and
HDZONE
, video and audio signals that can be
output in common for all the devices connected to the
HDMI OUT 1
,
HDMI OUT 2
and
HDMI OUT 3 (HDZONE)
terminals are set.
HDZONE
cannot be turned on.
Set
Output Setting
at
MAIN/HDZONE
to
HDZONE
(
page 112
).
When the input source for the main
or HDZONE is switched or when
the power of the respective zones is
turned on and off, the audio or video
of the HDMI output terminal that is
not being operated is sometimes
interrupted.
This is because the HDMI devices need to recognize each other again. This is not a
malfunction. If the picture is disturbed or not displayed, turn off the power of the devices
in all the zones, then try again. Also try temporarily turning the
Network Standby
and
Standby Through
settings
OFF
.
Such menus as the
HOME MENU
as
well as the on-screen display are not
displayed for
HDMI OUT 1
or
HDMI
OUT 2
.
Press
OUT P.
and switch the HDMI OUT 1/2 setting.
Symptom
Remedy
When
OUT 4
is used, it takes dozens
of seconds before video images
appear on your TV.
It may take time depending on connected HDBaseT receiver. This is not a malfunction.
Cannot upscale to 4K or 1080p.
Change
V.CONV
to
ON
. (
page 83
)
Change
RES
. (
page 83
)
When the network function or
iPod/USB
input is selected using HDZONE, upscaling
cannot be performed. To perform upscaling, turn off HDZONE or set HDZONE to some
other input (
page 87
).
4K video is not output even though a
4K compliant TV is connected.
When the
MAIN/HDZONE
setting is
MAIN
and the HDMI output setting is
OUT 1+2
and
when the
MAIN/HDZONE
setting is
HDZONE
and HDZONE is the same input as with the
main zone, video is output with the lower resolution of the TV connected to
HDMI OUT 1
and
HDMI OUT 2
. When there is only one 4K compliant TV, connect it to
HDMI OUT 1
and set the HDMI output setting to
OUT 1
or turn off HDZONE so that video is only output
to the 4K compliant TV.
SC-89 only:
The
HDMI OUT 3
terminal does not output a 4K video image. Use the
HDMI
OUT 1
,
HDMI OUT 2
, or
HDMI OUT 4 (HDBaseT)
terminals.
Even though a 4K/60p 4:4:4 24 bit
compatible TV is connected, the
4K/60p 4:4:4 24 bit video image is not
output correctly.
Set the HDMI 4K/60p signal output setting to
4:4:4
(
page 86
).
When the HDMI cable does not support 4K/60p 4:4:4 24 bit (18 Gbps transmission),
video images may not be output properly. In that case, replace the cable with a compat-
ible HDMI cable or change the HDMI 4K/60p signal output setting to
4:2:0
to watch the
4K/60p 4:2:0 24 bit video image.
SC-89 only:
The
HDMI OUT 3
and
HDMI OUT 4 (HDBaseT)
terminals do not output a
4K/60p 4:4:4 24 bit video image. Use the
HDMI OUT 1
or
HDMI OUT 2
terminals.
SC-87 only:
The
HDMI OUT 3
terminal does not output a 4K/60p 4:4:4 24 bit video image if
MAIN/HDZONE
is set to
HDZONE
. Set
MAIN/HDZONE
to
MAIN
or use the
HDMI OUT
1
or
HDMI OUT 2
terminals.
You cannot input 4K/60p 4:4:4 24 bit video from
HDMI
IN 3
to the
IN 7
terminal. Use the
BD IN
,
HDMI
IN 1
or
HDMI
IN 2
terminal.
MHL
Symptom
Remedy
When playing an MHL-compat-
ible device connected to the
HDMI 7/MHL
terminal, the Standby
Through function does not work and
the power turns off.
The MHL device will not operate unless power is being supplied from this receiver. When
this receiver is in the Standby Through mode, power cannot be supplied due to reduced
power consumption. Because of this, the MHL device will not operate. This is not a mal-
function.
Set
ROKU Standby Mode
of the receiver to
ON
to use an MHL-compatible device.
MHL-compatible device cannot be
operated with the remote control.
Press
MHL
to set the remote control to the MHL control mode.
MHL POW ERR
is displayed on the
display.
There is a problem with the power supply for the MHL device. After turning OFF the
receiver, disconnect the MHL device, connect the MHL device again and then turn ON
the power of the receiver.
If the error is displayed even though the above operation is repeated several times,
there is a problem with the receiver or the MHL device. Disconnect the power cable and
request repair.
Summary of Contents for Elite SC-87
Page 1: ...Operating Instructions AV Receiver SC 87 SC 89 ...
Page 13: ...13 Remote control 14 Display 16 Front panel 17 Controls and displays ...
Page 142: ...Dolby Atmos Home Theater Installation Guidelines September 2014 ...
Page 157: ... 16 Figure 8 Standard 5 1 2 setup with overhead speakers ...
Page 158: ... 17 Figure 9 Standard 5 1 2 setup with Dolby Atmos enabled speakers ...
Page 159: ... 18 Figure 10 Standard 5 1 4 setup with overhead speakers ...
Page 160: ... 19 Figure 11 Standard 5 1 4 setup with Dolby Atmos enabled speakers ...
Page 161: ... 20 Figure 12 Standard 7 1 2 setup with overhead speakers ...
Page 162: ... 21 Figure 13 Standard 7 1 2 setup with Dolby Atmos enabled speakers ...
Page 163: ... 22 Figure 14 Standard 7 1 4 setup with overhead speakers ...
Page 164: ... 23 Figure 15 Standard 7 1 4 setup with Dolby Atmos enabled speakers ...
Page 165: ... 24 Figure 16 Standard 9 1 2 setup with overhead speakers ...
Page 166: ... 25 Figure 17 Standard 9 1 2 setup with Dolby Atmos enabled speakers ...
Page 188: ......
