PerkinElmer RamanMicro 200 Series, Getting Started Manual

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Maintenance and Troubleshooting . 95
Problem: The motorized stage does not move to the expected position on a
sample holder when requested.
Solution 1 Go to the Setup Instrument Basic tab and ensure that the selected sample
holder is correct. If it is not, then select the appropriate sample holder.
Check the Graphic view on the Setup Microscope XYZ Stage tab – it may be
that you were directing the stage to a prohibited region of the sample holder
(hashed area on the Graphic view).
Solution 2 Go to the Setup Instrument Basic tab and ensure that the selected
microscope objective is correct. If the wrong microscope objective is selected
then the wrong scale will be displayed on the Setup Microscope XYZ Stage
tab
Solution 3 If the Accessory options are correct, it may be that the stage needs to be
reset. On the Setup Microscope XYZ Stage tab, click
Toolbox
and then
select
Reset Stage
. The motorized accessory will now reset itself.
Solution 4 If the above solutions do not solve your problem, you should contact your
PerkinElmer Service Representative.
Problem: The message “Video Image not available” is displayed on the Live
Video image on the Setup Microscope XYZ Stage tab.
Description This means that the software searched for a video camera on the system
and could not locate one.
Solution Is the USB cable from the microscope to the PC properly attached? If not
attach the USB cable correctly at both ends and restart the software.
Problem: Unable to communicate with stage.
Description When you open the Spectrum software the error message Unable to
communicate with Stage. The stage controls will not operate. is
displayed.
Solution
Disconnect the stage controller box power supply from the mains power
socket, wait a few seconds, and then reconnect the PSU to the mains power
socket. You will then be prompted to reset the stage.