Palm Tungsten Tungsten E, Handbook

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Appendix B Frequently Asked Questions
286
I am using Outlook as my
personal information manager
(PIM), but I cannot do a
HotSync operation. Try each of these in turn:
■
Click HotSync Manager, and then select Custom. Check
that the correct conduit is active.
■
Check that the correct conduit is installed. Reinstall
HotSync Manager, and make sure that the correct conduit
is selected.
■
Reinstall Palm Desktop software and select the option to
synchronize with Microsoft Outlook.
I cannot launch HotSync
Manager. Make a backup copy of your Palm Desktop data, and then
reinstall Palm Desktop software.
I tried to do a local HotSync
operation, but it did not
complete successfully. Try each of these in turn:
■
Check the connection between the HotSync cable and the
USB port on your computer.
■
Make sure the username you selected in Palm Desktop
software matches the username assigned to your handheld.
■
Make sure the date on your computer matches the date on
your handheld.
■
Read the HotSync Log for the user account for which you
are performing a HotSync operation
On a Windows computer, try each step in turn:
■
Make sure that HotSync Manager is running. If it is
running, close it and restart it.
■
Make sure you selected Local USB from the
HotSync Manager menu.
On a Mac computer, make sure HotSync Manager is enabled
on the HotSync Controls tab in the HotSync Software Setup
window.