Oracle SuperCluster T5-8, Owner'S Manual

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Monitoring the System Using Auto Service Request
When ASR detects a fault, ASR sends an email message to your MOS email account for ASR,
and to the technical contact for the activated asset, notifying them of the creation of the service
request.
To enable this feature, ASR Manager software must be installed on a server (a server other
than SuperCluster). The ASR Manager server must have connectivity to SuperCluster, and
an outbound Internet connection using HTTPS or an HTTPS proxy. Certain SuperCluster
components must be configured to send hardware fault telemetry to the ASR Manager server.
For SuperCluster systems, ASR uses these telemetry sources to detect fault events:
■
FMA – Provides CPU and memory fault information from the host.
■
Oracle ILOM – Provides fault information, power and environmental, and CPU and
memory fault information from the service processor.
■
Exadata-detected Events (HALRT)
– Provides fault coverage for disks, flash, and PCI
cards within Oracle SuperCluster.
■
ZFS storage appliance
– Provides fault events detected within the systems and disk arrays
of the included Storage Appliance.
■
IB switch management module
– Provides fault coverage for power, memory, storage, and
battery.
Consider this information when using ASR:
■
ASR is applicable only for component faults. Not all component failures are covered,
however components that are most likely to generate faults, such as disks, fans, and power
supplies, are covered by ASR.
■
ASR is not a replacement for other monitoring mechanisms, such as SMTP and SNMP
alerts. ASR is a complementary mechanism that expedites and simplifies the delivery
of replacement hardware. ASR should not be used for downtime events in high-priority
systems. For high-priority events, contact Oracle Support Services directly.
■
There are occasions when a service request might not be automatically filed. This can
happen due to problems with the SNMP protocol or loss of connectivity to the ASR
Manager. You must continue to monitor the systems for faults and call Oracle Support
Services if you do not receive notice that a service request has been automatically filed.
ASR Resources
For ASR details, refer to these resources:
Resource Links
The main ASR web page
http://www.oracle.com/asr
ASR documentation
http://www.oracle.com/technetwork/systems/asr/documentation
206 Oracle SuperCluster T5-8 Owner's Guide • May 2016