Pillar Data Systems Confidential
261
A
PPENDIX
F
Return a Failed Component
The Return Material Authorization (RMA) process enables
you to obtain replacement parts that have failed during their
warranty or support period.
Pillar Data Systems uses an Advance Exchange program.
Under this program, Pillar Data Systems ships a replacement
component to the customer before the failed component
reaches Pillar Data Systems. There is no cost to the
customer as long as the defective component is returned
within 10 calendar days.
Carefully follow these instructions to ensure the safe and
timely return of your defective material.
To pack the FRU:
1 Remove the replacement part from the package in which
it was shipped. Retain the anti-static bag if one was
provided.
2 Locate and retain the prepaid shipping label that came
with your replacement part(s).
3 If the replacement part came in an anti-static bag, place
the part to be returned into the bag.