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Summary of Contents for Pillar Axiom

Page 1: ...Pillar Axiom Service Guide ...

Page 2: ...or written consent of Pillar Data Systems This guide and use of Pillar Axiom hardware and software to which this guide applies is subject to the Pillar Data Systems End User License Agreement and Warranty Statement that accompanied the Pillar Axiom system and this guide A copy of the Pillar Data Systems End User License Agreement and Warranty Statement is on the same CD with which this guide is pr...

Page 3: ... Configurations 3 Required Tools 4 Electrostatic Discharge ESD Precautions 5 Contact Information 6 Chapter 2 Service the Pillar Axiom Storage System Introduction to System Service Procedures 7 Initiate Guided Maintenance 8 Log In to the Graphical User Interface GUI 9 Enter Guided Maintenance for the Target FRU 10 Identify the Target FRU Optional 12 Prepare the System for FRU Replacement 13 Replace...

Page 4: ...rvice Procedures 24 Map of Pilot FRUs 26 Pilot FRU Part Numbers 27 Replace Pilot Bezels 27 Remove a Pilot Bezel 28 Attach a Pilot Bezel 29 Replace Pilot Control Units 30 Identify a Pilot Control Unit 31 Remove a Pilot Control Unit 32 Insert a Pilot Control Unit 34 Reset the Primary Password Public IP or Pilot Identity 36 Chapter 4 Service the Slammer and Slammer FRUs Introduction to Slammer Servic...

Page 5: ...Module 74 Insert a Slammer Network Interface Module 76 Replace Slammer Power Supplies 79 Remove a Slammer Power Supply 81 Insert a Slammer Power Supply 82 Replace Slammer Private Interconnect Modules 84 Remove a Slammer Private Interconnect Module 88 Insert a Slammer Private Interconnect Module 90 Replace Slammer PCI Cards 92 Remove a Slammer PCI Card 95 Insert a Slammer PCI Card 96 Replace Slamme...

Page 6: ...n Module 133 Insert a Brick Power Supply Fan Module 134 Replace Brick RAID Controllers 136 Remove a Brick RAID Controller 139 Insert a Brick RAID Controller 140 Replace Brick Spare Disk Drives 142 Remove a Brick Spare Disk Drive 145 Insert a Brick Spare Disk Drive 147 Replace Brick Chassis 149 Remove a Brick Chassis 154 Insert a Brick Chassis 156 Appendix A Safety Statements Introduction to Safety...

Page 7: ...7 Appendix B Slammer and Brick LED Statuses Introduction to LED Statuses 190 Slammer LED Statuses 191 Brick LED Statuses 198 Appendix C Private Management Network and SSF Cable Reference Introduction to Private Management Network and SSF Cable Tables 207 Hardware Component Designators 208 Hardware Maps by Component Designator 210 FRU Cable Connections Reference 213 Cable Reference Tables for Pilot...

Page 8: ...on 246 Single Phase PDUs 247 Three Phase PDUs 248 PDU Connections 249 Cabling 115 V Single Phase PDUs 249 Cabling 230 V Single Phase PDUs 252 Cabling 208 V Three Phase PDUs 254 Current and Power Summary 256 Component Configuration Limits 258 Appendix F Return a Failed Component Appendix G Hardware Specifications Introduction to Hardware Specifications 263 Axiom Hardware Specifications 264 System P...

Page 9: ...Transportation 275 Slammer Hardware Specification 276 Slammer Dimensions and Weight 276 Slammer Power Characteristics 276 Slammer Regulatory Agency Compliance 277 Slammer Packaging and Transportation 279 Brick Hardware Specification 279 Brick Dimensions and Weight 279 Brick Power Characteristics 280 Brick Regulatory Agency Compliance 281 Brick Packaging and Transportation 282 Axiom PDU Hardware Sp...

Page 10: ...lot FRUs 26 Figure 6 Pilot bezel LEDs 27 Figure 7 Pilot bezel ejector tabs 28 Figure 8 Pilot CU 30 Figure 9 Disk drive LED on Pilot CU 31 Figure 10 Bezel adapter flange 33 Figure 11 Pilot CU support brackets 35 Figure 12 USB key in a Pilot control unit 37 Figure 13 Schematic of replaceable Slammer FRUs 44 Figure 14 Slammer battery FRU 46 Figure 15 Slammer battery location 47 Figure 16 Slammer batt...

Page 11: ...ork interface module ejector 75 Figure 29 Slammer power supply FRU 79 Figure 30 Slammer power supply location 80 Figure 31 Power supply correctly positioned 83 Figure 32 Slammer private interconnect module FRU 85 Figure 33 Private interconnect module location 86 Figure 34 Private interconnect module ejector 89 Figure 35 Sample PCI card 93 Figure 36 Riser PCI slots in a network interface module 93 ...

Page 12: ...6 Brick bezel LEDs 151 Figure 57 LEDs on the front of the Slammer chassis 193 Figure 58 LEDs on the back of the Slammer chassis 195 Figure 59 Brick bezel LEDs 198 Figure 60 Disk drive carrier numbering in a Brick 199 Figure 61 Disk drive carrier LEDs 200 Figure 62 LEDs on the back of the Brick chassis 202 Figure 63 FRU location by designator 1 Slammer system 211 Figure 64 FRU location by designato...

Page 13: ...ial Figure 70 PDU connections for 115 V 20 A power 4 PDUs 251 Figure 71 PDU connections for 230 V 30 A power 2 PDUs 253 Figure 72 PDU connections for 208 V 30 A power 2 PDUs 255 Figure 73 Maximum tilt angles for stationary Pillar 42 U racks 287 ...

Page 14: ... tasks 26 Table 6 Pilot FRUs 27 Table 7 Pilot bezel replacement tasks 28 Table 8 Pilot CU replacement tasks 30 Table 9 Slammer FRU replacement tasks 41 Table 10 Slammer FRU part numbers 45 Table 11 Slammer battery LED status 47 Table 12 Battery replacement tasks 48 Table 13 Battery shelf life 50 Table 14 Battery operational life 51 Table 15 Slammer bezel replacement tasks 53 Table 16 Slammer fan L...

Page 15: ...mmer bezel 102 Table 28 Slammer chassis replacement tasks 103 Table 29 Brick FRU replacement tasks 112 Table 30 Brick FRUs 115 Table 31 Brick bezel replacement tasks 116 Table 32 LEDs on a disk drive carrier 119 Table 33 Disk drive replacement tasks 121 Table 34 Brick ES module LED status 126 Table 35 ES module replacement tasks 127 Table 36 Brick power supply fan module LED status 131 Table 37 Po...

Page 16: ...el warning for other languages 177 Table 54 Warnings for Finland 178 Table 55 Warnings for Sweden 178 Table 56 Power cabling warning for other languages 179 Table 57 Supply circuit warning for other languages 180 Table 58 Voltage mismatch warning for other languages 181 Table 59 SELV circuit warning for other languages 183 Table 60 Bad connection warning for other languages 186 Table 61 LEDs on th...

Page 17: ...ammer system 217 Table 82 Pilot CU1 in a 1 Slammer system 217 Table 83 Pilot CU0 in a 2 Slammer system 218 Table 84 Pilot CU1 in a 2 Slammer system 218 Table 85 Slammer 1 CU0 private interconnect module 1 Slammer 220 Table 86 Slammer 1 CU1 private interconnect module 1 Slammer 220 Table 87 Slammer 1 CU0 private interconnect module 2 Slammers 222 Table 88 Slammer 1 CU1 private interconnect module 2...

Page 18: ...ystem temperature and humidity specifications 266 Table 107 System acoustics specification 267 Table 108 System random vibration specifications 267 Table 109 Safety and quality standards 268 Table 110 EM emissions immunity 269 Table 111 Pilot dimensions and weight both control units 273 Table 112 Pilot power characteristics per control unit 273 Table 113 Pilot safety quality standards 275 Table 11...

Page 19: ...Tables xix Pillar Data Systems Confidential Table 122 PDU specifications 283 Table 123 Rack specifications for an Axiom system 284 ...

Page 20: ...ou have the necessary skills and experience in using Computer hardware and its operation Required tools ESD procedures Computers and computer parts A graphical user interface GUI in a Web browser Important If you have a Support Services contract authorized Pillar Data Systems personnel perform all repairs Refer to your service agreement to determine your service coverage See Contact Information fo...

Page 21: ...ally hazardous situation that if not avoided could result in death or serious injury CAUTION Indicates a potentially hazardous situation that if not avoided may result in minor or moderate injury Important To emphasize a point to remind you of something or to indicate potential problems in the outcome of the in process task Hazard Signal Words Important A set of important Warning and Caution notic...

Page 22: ...re Pillar supplied parts Hardware that does not conform to Pillar specifications or is not a Pillar supplied part voids the warranty and may compromise data integrity Note When an internal component within a Pilot control unit CU fails the entire CU must be replaced Table 1 Pillar Axiom 500 Series components Product name Model Brick BRX 500 160A7 BRX 500 400A7 Slammer SLM 500 Pilot PLT 500 Power d...

Page 23: ... 4 in 7 mm flat tip screwdriver Adjust leveling feet Adjustable wrench 6 in 15 cm Adjust leveling feet 1 and 2 Phillips head screwdrivers Remove and secure Pillar Axiom hardware components Socket wrench with a 1 2 in 13 mm socket Connect two racks Offset box wrench 13 32 in 10 mm Work with adjustable mounting rail assemblies Torx T20 screwdriver Attach rail assemblies to the vertical channels and ...

Page 24: ...nnected to a hard ground to be effective We recommend that you remove components from their packaging and place them on an ESD qualified table that is equipped with ground points for wrist straps Static charges can build up rapidly on rolling carts If a hardware component is transported by cart the cart should be grounded by a drag chain on an ESD floor If there is no ESD cart available or ESD flo...

Page 25: ...USA 1 877 4PILLAR 1 877 474 5527 request Technical Support at the prompt International 1 408 518 4400 Web http support pillardata com Have your system serial number ready Implementation assistance System information Enhancement requests sales pillardata com USA 1 877 4PILLAR 1 877 474 5527 request Sales at the prompt International 1 408 503 4200 Documentation improvements and resources docs pillar...

Page 26: ...tion to System Service Procedures Most service procedures require Guided Maintenance which is accessed through the Axiom Storage Manager This chapter Tells you how to initiate Guided Maintenance Provides service procedures to help you replace hardware components and field replaceable units FRUs ...

Page 27: ...uided Maintenance for that FRU select the link Click the system status icon on the far left side of the status bar which takes you to the above Health section In the Support section click the Slammer or Brick link in the navigation pane and locate a particular FRU To enter Guided Maintenance for that FRU select the link Although you can enter Guided Maintenance in any of those ways procedures in t...

Page 28: ...kstation 2 Specify the IP address of the Pilot as the address to open Tip If the IP has not been changed to a customer specified address use 10 0 0 2 which was set at the factory 3 When prompted enter the Primary System Administrator s login name and password Note If this is the first time the Primary System Administrator account is accessed use administrator for the login name and pillar for the ...

Page 29: ...y of those FRUs When you enter Guided Maintenance if the Enable Automatic Recovery option has been selected Guided Maintenance warns you of that fact on the introductory page This option is found in the Global Settings section of Axiom Storage Manager and is described in Administrator s Help When automatic recovery is enabled Guided Maintenance will automatically fail back the target control unit ...

Page 30: ...ane 3 Under Hardware in the navigation pane click the component type of interest 4 In the content pane click the name of the component of interest to open its status page This page shows detailed information about the FRUs 5 Click the link for the FRU of interest 6 Choose one of these options To enter Guided Maintenance for that FRU click the Replace Component button To close the window and return...

Page 31: ...use system failure Use care and take full advantage of Guided Maintenance features For Slammers Guided Maintenance blinks all LEDs except those for power supplies to identify a target FRU Both the Identify and Reverse Identify buttons are available for Slammers For Bricks Guided Maintenance blinks all LEDs to identify the FRU except for the fault related LEDs Fault LED on the bezel Power LED that ...

Page 32: ...inue Guided Maintenance Click the Close button to discontinue Guided Maintenance Prepare the System for FRU Replacement This procedure is Step 2 of Guided Maintenance Before Guided Maintenance prompts you to replace a FRU the Pillar Axiom system performs some preparatory steps FRU replacement procedures explain what these steps are Note In some replacement procedures the software powers down one o...

Page 33: ...e of these options Click the Prepare button to attempt system preparation again If system preparation fails a second time contact Technical Support Click the Exit button to end the Guided Maintenance session 4 When prompted proceed with the appropriate FRU replacement procedure For a list of these procedures see Table 4 Pillar Axiom FRU replacement procedures Replace the Target FRU This procedure ...

Page 34: ...ries Replace Slammer Fan Modules Replace Slammer Motherboard Trays Replace Slammer Network Interface Modules Replace Slammer Power Supplies Replace Slammer Private Interconnect Modules Replace Slammer PCI Cards Replace Slammer Chassis Brick Replace Brick Disk Drives Replace Brick Power Supply Fan Modules Replace Brick RAID Controllers Replace Brick ES Modules Replace Brick Spare Disk Drives Replac...

Page 35: ...ot selecting the Enable Automatic Recovery option When this option is not selected Guided Maintenance displays the Resume button to allow you to control manually when the failback occurs To fail back the control unit CU from its partner click the Resume button Verify The Status of the Replacement FRU In all cases of FRU replacement other than that for bezels after you have replaced a FRU Guided Ma...

Page 36: ...lar backups are prudent IT practice When you service hardware components that directly affect user data paths we highly recommend that you first back up all user data to external media Important Extraordinary system hardware changes such as replacing a Brick and software configuration changes such as resetting the system to a factory fresh state and all other modifications not specifically mention...

Page 37: ... This action requires an encrypted system key that Technical Support can supply This action destroys access to all user and system data CAUTION Before you clear the system configuration consult with Technical Support to avoid the risk of losing system configuration data To back up the system refer to one of these documents The NDMP section of Administrator s Help and to the documentation for your ...

Page 38: ...9 Pillar Data Systems Confidential Remove Rack Doors To make the replacement or addition of PDUs and component chassis easier it is suggested that you remove the front and back doors from the rack Figure 2 Sample 42U rack front door Front door ...

Page 39: ...servicing a Pillar Axiom system replace the doors and keep them closed otherwise compliance with FCC requirements cannot be assured To remove the doors from a rack 1 If locked unlock the front and back doors 2 Disconnect the ground strap from each door 3 Based on the type of hinge release all door hinges Squeeze the ends to release the hinge Pull down on the handle to unpin the hinge Pull up on th...

Page 40: ... people slide or scratch the front door plastic Remove Rack Side Panels Removal of the side panels of a rack facilitates The creation of a Pillar Axiom bay The removal and replacement or addition of PDUs and component chassis The cabling of residual Bricks in the second rack into the Storage System Fabric SSF Figure 4 Sample 42 U side panels Side panel 1 each side Latches ...

Page 41: ...se handle s 3 Remove the side panel and set it aside Attach the Rack Doors To reattach the doors on a rack 1 Get the rack s front and back doors 2 Based on the type of door hinge reassemble the hinges to reattach the doors 3 Lock the front and back doors to the rack optional See Figure 3 Different types of rack door hinges Attach the Rack Side Panels To reattach the side panels on a rack 1 Get the...

Page 42: ...nd latch the panel to close it Important Be sure not to pinch any cables that might have strayed from their proper moorings 3 Secure the panel appropriately using one of the following options Engage the latch handle s and snap the panel into place Screw the panels to the rack frame at the top and bottom 4 Lock both side panels optional ...

Page 43: ... interface GUI the command line interface CLI and Network Data Management Protocol NDMP and Simple Network Management Protocol SNMP support Pilot CU failure does not disrupt user data paths User data paths are supported entirely by Slammers Even if both CUs fail the Axiom system continues to operate If both CUs fail the system simply has no management interface In this condition the Axiom system c...

Page 44: ...Call Home feature are configured and enabled a Call Home message is sent to Technical Support A Technical Support Engineer initiates a service call If email and alerts are configured and enabled an alert is emailed to designated recipients An event is written to the event log Axiom Storage Manager displays a Failed status in the Health pages Note No Pilot LEDs blink however to indicate the failure...

Page 45: ...aceable FRUs in a Pilot Figure 5 Schematic of replaceable Pilot FRUs Table 5 Pilot FRU replacement tasks Component Hot swap Tasks Bezel Yes 1 Remove a Pilot Bezel 2 Attach a Pilot Bezel Control unit Yes 1 Remove a Pilot Bezel 2 Identify a Pilot Control Unit 3 Remove a Pilot Control Unit 4 Insert a Pilot Control Unit 5 Attach a Pilot Bezel Bezel Pilot control unit 1 Pilot control unit 0 ...

Page 46: ...s Pilot bezels can be replaced while the Pilot is operational LEDs on a Pilot bezel indicate only whether power is on for the two control units CUs The status of a CU s power is indicated by its STATUS LED There are no fault LEDs on a Pilot bezel Figure 6 Pilot bezel LEDs Table 6 Pilot FRUs Part number FRU description 1450 00072 00 Bezel 1450 00106 00 Pilot control unit CU CU 0 LED CU 1 LED ...

Page 47: ...or tab to unlock the tabs Figure 7 Pilot bezel ejector tabs 2 Lift each ejector tab at the same time to disengage the Pilot bezel from the rack mounts 3 Carefully rotate the top of the bezel outward and as the latches disengage lift the bezel slightly to disengage the bottom of the bezel Table 7 Pilot bezel replacement tasks Task Reason 1 Remove a Pilot Bezel To make room for the bezel replacement...

Page 48: ...t is marked Node 0 2 Connect the USB cable from Pilot CU 1 to the USB port on the back of the bezel that is marked Node 1 3 Tilt the top of the bezel slightly towards you and insert the bottom two hooks into the mounting tabs Important The USB cables are attached to a swingable arm When you attach the bezel ensure that the arm swings freely and that the USB cables are not pinched 4 Press the top c...

Page 49: ...rts Call Home The figure below shows a Pilot control unit CU Figure 8 Pilot CU Note The Pilot CU displayed above is representative The CU that is installed in your system may differ To replace a Pilot CU perform the tasks that are outlined in Table 8 Table 8 Pilot CU replacement tasks Task Reason 1 Remove a Pilot Bezel To gain access to the Pilot control units CUs 2 Identify a Pilot Control Unit T...

Page 50: ... the disk drive LED on the front panel of the other Pilot CU Figure 9 Disk drive LED on Pilot CU Note The front panel displayed above is representative of a Pilot CU The CU that is installed in your system may differ 3 Remove a Pilot Control Unit To make room for the Pilot CU replacement 4 Insert a Pilot Control Unit To insert the Pilot CU replacement 5 Attach a Pilot Bezel To reattach the bezel T...

Page 51: ...t Control Unit Before you remove a Pilot control unit CU label each cable that you detach from the CU One power cord to the power supply One serial null modem cable to the serial port This cable supports the heartbeat between the two Pilot CUs Two Ethernet cables to the ETH 0 and ETH 1 ports These cables support the private management network One Ethernet cable to the MGMT port This cable supports...

Page 52: ...k of the target CU detach the Ethernet cables from ports ETH 0 ETH 1 and MGMT 4 In the back of the target CU detach the serial null modem cable from the serial port 5 Detach the power cable from the target CU 6 In the front of the CU remove the two screws one on each side that secures the CU ears to the rack rails 7 Grasp the bezel adapter flange and extract the CU Figure 10 Bezel adapter flange 8...

Page 53: ...to guide you For complete information on how to cable a Pilot CU into the system see Table 80 FRU cable table reference in Appendix C Private Management Network and SSF Cable Reference Before you refer to those tables see Figure 5 Schematic of replaceable Pilot FRUs to determine whether the replacement CU is CU 0 or CU 1 The cabling tables in Appendix C refer to these CU designations To insert a P...

Page 54: ...zel adapter ears one on each side and secure the CU to the rack rails 4 In the back of the CU attach the serial null modem cable to the serial port Important To avoid system outage contact Technical Support before connecting the private management Ethernet CU 0 and CU 1 to the Slammers or performing a Restart System through the graphical user interface GUI 5 In the back of the CU attach the Ethern...

Page 55: ...lot CUs in a staged manner avoids contention between them as to which is CU 0 and which is CU 1 6 Attach the power cable to the CU 7 Add the Pilot bezel Reset the Primary Password Public IP or Pilot Identity Conditions might require certain configuration parameters to be reset For example the Primary System Administrator may have forgotten the login password or incorrectly set an IP address You ca...

Page 56: ... recovery file s The figure below shows a USB key connected to a Pilot USB port Figure 12 USB key in a Pilot control unit Note The displayed Pilot CUs are representative The CUs that are installed in your system may differ slightly Customer Service provides a particular recovery file that the customer downloads into a USB key This recovery file is specific for a particular configuration parameter ...

Page 57: ...rations parameter s 2 Follow the instructions that you get from Technical Support to write this text file to a USB key 3 Insert the USB key into one of the USB ports on one of the Pilots The operating system on the Pilot control unit detects the USB key and runs a script that is based on the keyword that is encrypted in the recovery file This script performs the corrective action which takes only ...

Page 58: ...ing notification methods occur If the email and Call Home features are configured and enabled a Call Home message is sent to Pillar Data Systems A service call is automatically initiated If email and alerts are configured and enabled an alert is emailed to designated recipients An event is written to the event log Axiom Storage Manager displays a Failed status in the Health pages One or more LEDs ...

Page 59: ...CU gracefully While you replace a target FRU the partner CU continues to support all user data paths Important If you need to power off a Slammer CU for more than 12 hours remove its battery Table 9 provides information about each FRU and the effect that its replacement has on the CU This table Identifies the FRUs within a Slammer Indicates whether AC power needs to be removed Indicates the operat...

Page 60: ...Remove a Slammer Battery 5 Insert a Slammer Battery 6 Attach a Slammer Bezel Bezel Yes Normal 1 Remove a Slammer Bezel 2 Attach a Slammer Bezel Chassis No System is down 1 Identify the Target FRU Optional 2 Prepare the System for FRU Replacement 3 Remove a Slammer Chassis 4 Insert a Slammer Chassis Fan module Yes Normal 1 Identify the Target FRU Optional 2 Prepare the System for FRU Replacement 3 ...

Page 61: ...a Slammer Fan Module 9 Insert a Slammer Battery 10 Attach a Slammer Bezel Network interface module copper or optical No Target CU is failed over 1 Identify the Target FRU Optional 2 Prepare the System for FRU Replacement 3 Remove a Slammer Network Interface Module 4 Insert a Slammer Network Interface Module Power supply Yes Target CU in conservative mode 1 Identify the Target FRU Optional 2 Prepar...

Page 62: ...d Maintenance Private interconnect module No Target CU is failed over 1 Identify the Target FRU Optional 2 Prepare the System for FRU Replacement 3 Remove a Slammer Private Interconnect Module 4 Insert a Slammer Private Interconnect Module SCSI card No Target CU is failed over 1 Identify the Target FRU Optional 2 Prepare the System for FRU Replacement 3 Remove a Slammer Network Interface Module 4 ...

Page 63: ...n a Slammer Figure 13 Schematic of replaceable Slammer FRUs Midplane Bezel Motherboard Slammer chassis Motherboard Battery Network interface module SCSI card Private interconnect module Power supply 1 CU 0 CU 1 Fans 1 2 Fans 3 4 Fans 1 2 Fans 3 4 Power supply 2 Power supply 1 Power supply 2 Network interface module SCSI card Private interconnect module Battery ...

Page 64: ...FRU part numbers Part number FRU description 1450 00003 00 Battery 1450 00001 00 Bezel 1450 00035 00 Chassis Houses all the FRUs that make up a Slammer 1450 00005 00 Fan module 1450 00002 04 Motherboard module 1450 00007 00 Network interface module copper 1450 00008 00 Network interface module optical 1450 00039 00 SAN adapter module 1450 00011 00 Power supply 1450 00012 00 Private interconnect mo...

Page 65: ... hr for systems with 12 GB of memory per CU Important If a power failure exceeds the above 72 or 48 hr limit the battery could be overly discharged In this case you should replace the battery Important After recovery from a power failure and while the battery is charging the system operates in conservative write through cache mode The system stays in this mode until the battery charge reaches 80 o...

Page 66: ...battery LED To allow battery replacement in a target Slammer CU Guided Maintenance first places the CU in conservative mode In this mode the Axiom system does not depend on battery backed memory instead the system flushes cached data and commits all disk writes to the storage array Table 11 Slammer battery LED status Label Color Meaning BATT FLT Amber Battery in this CU has failed Off No failure e...

Page 67: ...f you choose Reverse Identify in the GUI Guided Maintenance beacons all LEDs except for the target CU Table 12 Battery replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replacement Step 3 Replace Replace the battery FRU 1 Remove a Slammer Bezel to gain access to the battery 2 Remove a Slammer Battery to make room fo...

Page 68: ...mer batteries are lead acid based To avoid possible explosion do not burn Exchange only with the Pillar approved part Recycle or discard the battery as instructed by local regulations To remove a Slammer battery 1 Follow the appropriate procedure in this guide to remove the bezel from the Slammer chassis 2 After Guided Maintenance enables the Next button in the Prepare step click the Next button 3...

Page 69: ... battery The battery has an operational charge Less than 30 months after the install before date Install the battery The system operates in conservative mode until the battery is recharged which can take up to 12 hr severely discharged batteries can take up to 36 hr 30 months or more beyond the install before date Call Customer Service and order a replacement battery Use of the battery is not reco...

Page 70: ... the procedure When the FRU replacement process is complete the Axiom system takes the target CU out of conservative mode and reports the status of the FRU To insert a Slammer battery 1 Slide the replacement battery into the Slammer chassis 2 Push the battery firmly into place to engage the battery with the motherboard assembly 3 Tighten the two screws to secure the battery to the Slammer chassis ...

Page 71: ...ill need to contact Technical Support to continue Guided Maintenance for the FRU Click the Exit button and contact Technical Support Click the Next button if it is enabled 6 Follow the directions that are provided to restart the system This step makes this FRU and all other resources on the target Slammer control unit available 7 Click the Finish button 8 Review the status of the replacement FRU t...

Page 72: ...Slammer is operational The figure below shows a Slammer bezel FRU Figure 17 Slammer bezel To replace a Slammer bezel perform the tasks that are outlined in Table 12 Table 15 Slammer bezel replacement tasks Task Reason 1 Remove a Slammer Bezel To make room for the bezel replacement 2 Attach a Slammer Bezel To add the bezel replacement ...

Page 73: ...An example of this situation is when you remove the motherboard tray from the other CU for any length of time To remove a Slammer bezel 1 Press the button on each ejector tab to unlock the tabs Figure 18 Slammer bezel ejector tabs 2 Lift each ejector tab at the same time to disengage the Slammer bezel from the rack mounts 3 Carefully rotate the top of the bezel outward and as the latches disengage...

Page 74: ...o the holes in the chassis 2 Tilt the top of the bezel toward the chassis until the bezel power connectors seat Do not force the bezel into place Figure 19 Receptacle for the Slammer bezel power connector Note A Slammer has two bezel power receptacles one per control unit 3 Press the top corners of the bezel to engage the top two bezel hooks with the slots at the top of the chassis 4 Press both ej...

Page 75: ...FRU which is composed of a pair of fan assemblies This means that each CU has four fan assemblies for cooling Figure 20 Slammer fan FRU Note When the fan FRU status shows that the FRU has failed either fan assembly within the FRU may have failed It is possible that the visible assembly in front is good while the rear assembly has failed Front Back Fan assemblies 2 per fan FRU ...

Page 76: ... identifies the location of the Slammer fans Figure 21 Slammer fan location The table below describes the status of the fan LED Table 16 Slammer fan LED status Label Color Meaning FAN FLT Amber Fan in this CU has failed Off No failure exists Fans 1 2 Fans 3 4 CU 0 CU 1 Fan fault LED CU 0 Fans 1 2 Front of Slammer chassis with bezel removed ...

Page 77: ... the GUI Guided Maintenance powers down the fan module allowing the fans to spin down After the system is prepared Guided Maintenance displays a completion message and enables the Next button Table 17 Fan replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replacement Step 3 Replace Replace the fan FRU 1 Remove a Slam...

Page 78: ...within a five minute period Replace one fan FRU at a time Important To avoid electrical arcing when you remove the fan FRU let it spin down before you replace it To remove a Slammer fan FRU 1 Follow the appropriate procedure in this guide to remove the bezel from the Slammer chassis 2 After Guided Maintenance enables the Next button in the Prepare step click the Next button 3 When Guided Maintenan...

Page 79: ... a Slammer control unit CU use Guided Maintenance to finish the procedure When the FRU replacement process is complete the Pillar Axiom system reports the status of the FRU Important To avoid high temperature buildup within the Slammer Replace one fan at a time Replace the fan within a five minute period To insert a Slammer fan 1 Slide the replacement fan into the Slammer chassis and push it into ...

Page 80: ...tton and contact Technical Support Click the Finish button when Guided Maintenance enables it 5 Review the status of the replacement FRU to confirm that it has a Normal status 6 Follow the appropriate procedure in this guide to reattach the bezel to the Slammer chassis Replace Slammer Motherboard Trays Motherboard replacement requires you to replace the entire motherboard tray Motherboard replacem...

Page 81: ...artner CU After you replace the motherboard tray and reattach the power cords to the target CU the Axiom system powers up the target CU and induces failback for the target CU The motherboard is attached to a motherboard tray which can also hold a pair of fan modules and a battery Together these FRUs are called a motherboard assembly The figure below shows a motherboard tray with the pair of fan mo...

Page 82: ...the figure below This figure which shows a Slammer face with the bezel removed identifies the location of the assembly and its LED for control unit 0 Figure 24 Motherboard tray assembly location Here is what an ejector looks like Figure 25 Motherboard tray ejector Motherboard tray ejectors CU 0 CU 1 Motherboard fault LED Slammer front with bezel removed Screw Front Ejector Back ...

Page 83: ... control unit CU To replace a Slammer motherboard tray perform the tasks that are outlined in Table 19 Table 18 Slammer motherboard LED status Label Color Meaning MOBO FLT Amber Motherboard in this CU has failed Off No failure exists Table 19 Motherboard tray replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replace...

Page 84: ...attery backed memory modules 3 Remove a Slammer Fan Module to ease the removal of the motherboard tray 4 Remove a Slammer Motherboard Tray to make room for the replacement tray 5 Insert a Slammer Motherboard Tray to insert the replacement motherboard tray 6 Insert a Slammer Fan Module to insert the fan into the replacement motherboard tray 7 Insert a Slammer Battery to insert the battery into the ...

Page 85: ...ol unit CU to its partner CU Powers down the target CU After the system is prepared Guided Maintenance displays a completion message and enables the Next button To remove a Slammer motherboard tray 1 Follow the appropriate procedure in this guide to remove the bezel from the Slammer chassis 2 After Guided Maintenance enables the Next button in the Prepare step click the Next button 3 When Guided M...

Page 86: ...lammer control unit CU use Guided Maintenance to complete the replacement process After you add the FRU and reattach the power cords Guided Maintenance fails back the target CU from its partner CU Note When the target CU fails back if CIFS is enabled on the Slammer user data paths will pause for up to 30 sec Important If Guided Maintenance encounters a problem during failback you must contact Tech...

Page 87: ...the battery into the motherboard tray and secure the screws tightly 5 Follow the appropriate procedure in this guide to reinsert both fans into the motherboard tray and secure the screws tightly 6 In the Guided Maintenance screen click the Next button 7 When prompted attach both power cords to both of the target CU power supplies 8 In the Guided Maintenance screen click the Next button 9 To fail b...

Page 88: ... will need to contact Technical Support to continue Guided Maintenance for the FRU Click the Exit button and contact Technical Support Click the Next button if it is enabled 11 Follow the directions that are provided to restart the system This step makes this FRU and all other resources on the target Slammer control unit available 12 Click the Finish button 13 Review the status of the replacement ...

Page 89: ...dule To allow the replacement of this module in a target control unit CU the system induces failover for the target CU to its partner CU and powers down the target CU Important Even though failover transfers services and data paths to the partner control unit CU your network topology might make those services and data paths inaccessible Before you start the replacement procedure make sure that you...

Page 90: ... two network ports which are RJ 45 based Figure 26 Network interface module optical FRU Access network interface modules from the back of the Slammer chassis as shown in the figure below Each CU has its own network interface module This figure identifies the location of the network interface module and Fault LED for CU 0 Back Front Network ports Ejector Ejector Riser card with two PCI slots ...

Page 91: ... For a NAS Slammer GbE copper based and GbE optical based CUs may coexist Contact Technical Support if you want to mix copper and optical CUs within the same Slammer The table below describes the status of network interface module LEDs Table 20 Slammer network interface module LED status LED identifier and color Meaning Orange Network interface module in this CU has failed CU 0 CU 1 Fault LEDs CU ...

Page 92: ...e System for FRU Replacement Step 3 Replace Replace the network interface module NIM FRU 1 Remove a Slammer Network Interface Module to make room for the NIM replacement 2 Remove a Slammer PCI Card to save the SCSI card for use in the NIM replacement optional 3 Insert a Slammer PCI Card to insert the SCSI card into the NIM optional 4 Insert a Slammer Network Interface Module to insert the NIM repl...

Page 93: ...tify in the GUI Guided Maintenance beacons all LEDs except for the target CU After you click the Prepare System button in the GUI Guided Maintenance Fails over the target CU to its partner CU Powers down the target CU After the system is prepared Guided Maintenance displays a completion message and enables the Next button To remove a network interface module 1 After Guided Maintenance enables the ...

Page 94: ... and to which PCI card 4 Loosen and disengage the two screws that secure the network interface module ejectors to the Slammer chassis Ejectors look like this Figure 28 Network interface module ejector 5 Press both ejectors down firmly to disengage the network interface module from the chassis midplane 6 Slide the network interface module out of the chassis and set it aside 7 If there is a PCI card...

Page 95: ...his FRU As the final step restart the Axiom system to make the resources of the target CU available Note For NAS Slammers a replacement network interface module does not have to be of the same type as the one that you replaced Optical and copper NAS network interface modules can be interchanged However SAN and NAS network interface modules cannot be interchanged When the FRU replacement process is...

Page 96: ...nnect the following cables to the network interface module All cables if any to the cards in the PCI slots optional All public Ethernet cables to the network ports 6 In the Guided Maintenance screen click the Next button 7 When prompted attach both power cords to both of the target CU power supplies which causes the control unit CU to power up 8 In the Guided Maintenance screen click the Next butt...

Page 97: ...pt is successful click the Next button otherwise you will need to contact Technical Support to continue Guided Maintenance for the FRU Click the Exit button and contact Technical Support Click the Next button if it is enabled 11 Follow the directions that are provided to restart the system This step makes this FRU and all other resources on the target Slammer control unit available 12 Click the Fi...

Page 98: ...igure below shows a power supply Figure 29 Slammer power supply FRU Access power supplies from the back of the Slammer chassis as shown in the figure below Each Slammer control unit CU has a pair of power supplies This figure which shows a single CU identifies the location of a power supply and its LED Back Front ...

Page 99: ... systems do not control the power supply LEDs After you replace this FRU Guided Maintenance restarts the target control unit CU Table 22 Slammer power supply LED status LED identifier and color Meaning Amber Power supply in this CU has failed Green AC is applied and DC is active Slammer back single CU Power supply 1 Power supply 1 Power supply 2 Pull loop Release tab Power supply LED ...

Page 100: ...lick the Prepare System button in the GUI Guided Maintenance prepares the system for replacement of that FRU Guided Maintenance Flushes cached data to the storage array Places the target CU in conservative mode Table 23 Power supply replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replacement Step 3 Replace Replace...

Page 101: ...nservative mode 3 Slide the power supply s release tab to the left and pull the loop to disengage the power supply from the midplane 4 Slide the power supply out of the Slammer chassis and set it aside CAUTION Immediately replace the component to maintain proper airflow and cooling Over temperature conditions will occur if the replacement FRU is not installed into the chassis Over temperature cond...

Page 102: ...g To insert a Slammer power supply 1 Slide the replacement power supply into the Slammer chassis and push it firmly into place to engage the power supply with the midplane Important Be sure to install the power supply so that the red release tab is in the lower right corner as shown in the following figure Figure 31 Power supply correctly positioned When the power supply is seated correctly the re...

Page 103: ...nical Support Click the Finish button when Guided Maintenance enables it 5 Review the status of the replacement FRU to confirm that it has a Normal status Replace Slammer Private Interconnect Modules Private interconnect module replacement disrupts access over those cables that interface with this module However if this module is the only failure point and the system is cabled in the manner that w...

Page 104: ...rk is configured to allow the data paths to switch over to the partner CU After you replace the private interconnect module the Axiom system powers up the target CU and induces failback for the target CU The figure below shows a private interconnect module Figure 32 Slammer private interconnect module FRU Access private interconnect modules from the back of the Slammer chassis as shown in the figu...

Page 105: ...onnect module LED status LED identifier and color Meaning SW Off Fibre Channel switch is not initialized or a problem exists For the latter FLT should be amber Green FC switch is ready and in switch mode FRU FLT Amber Fault exists in FC switch logic interface or other FRU circuitry Off No failure exists Slammer back CU 0 private interconnect module CU 0 private interconnect module CU 1 private int...

Page 106: ... 4 becomes Verify Status Table 25 Private interconnect module replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replacement Step 3 Replace Replace the private interconnect module FRU 1 Remove a Slammer Private Interconnect Module to make room for the private interconnect module replacement 2 Insert a Slammer Private...

Page 107: ... the target control unit CU to its partner CU Powers down the target CU After the system is prepared Guided Maintenance displays a completion message and enables the Next button To remove a private interconnect module 1 After Guided Maintenance enables the Next button in the Prepare step click the Next button 2 When Guided Maintenance prompts you remove the power cords from both power supplies of ...

Page 108: ...ove it Important Do not pull on the connector otherwise it will break the latch on the socket Do not rock the connector from side to side or up and down to remove it 5 Loosen and disengage the two screws that secure the private interconnect module ejectors to the Slammer chassis Ejectors look like this Figure 34 Private interconnect module ejector 6 Press both ejectors down firmly to disengage the...

Page 109: ... Support to continue Guided Maintenance for this FRU As the final step restart the Axiom system to make the resources of the target CU available When the FRU replacement process is complete the Axiom system reports the status of the FRU For complete information on how to cable a private interconnect module into the system see Table 80 FRU cable table reference in Appendix C Private Management Netw...

Page 110: ...es straight into the socket and use gentle pressure to latch them in place Important Do not rock the connector from side to side or up and down to insert it 5 Reconnect all Ethernet cables to the ETH ports 6 In the Guided Maintenance screen click the Next button 7 When prompted attach both power cords to both power supplies of the target control unit CU which causes the CU to power up 8 In the Gui...

Page 111: ... to contact Technical Support to continue Guided Maintenance for the FRU Click the Exit button and contact Technical Support Click the Next button if it is enabled 11 Follow the directions that are provided to restart the system This step makes this FRU and all other resources on the target Slammer control unit available 12 Click the Finish button 13 Review the status of the replacement FRU to con...

Page 112: ...see the figure below Figure 36 Riser PCI slots in a network interface module Because the PCI card is located in the riser card of a network interface module replacement requires the removal of the network interface module This removal disrupts the normal operation of an Axiom system An Adaptec 29160 SCSI controller Riser card PCI slots 2 Network interface module ...

Page 113: ...make sure that your network is configured to allow the data paths to switch over to the partner CU After you replace this FRU Guided Maintenance restarts the target control unit CU To replace a SCSI card perform the tasks that are outlined in Table 26 Table 26 PCI card replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for F...

Page 114: ...ons the bezel LEDs to identify the Slammer control unit CU After you click the Prepare System button in the GUI Guided Maintenance Fails over the target CU to its partner CU Powers down the target CU After the system is prepared Guided Maintenance displays a completion message and enables the Next button To remove a PCI card 1 After Guided Maintenance enables the Next button in the Prepare step cl...

Page 115: ... on the Slammer chassis 5 Firmly grasp the specified PCI card extract it from the PCI slot and set the card aside Insert a Slammer PCI Card After you insert this FRU to a Slammer control unit CU use Guided Maintenance to complete the replacement process After you add the FRU and reattach the power cords Guided Maintenance fails back the target CU from its partner CU Note When the target CU fails b...

Page 116: ...c wrist strap Attach the alligator clip to a nonpainted metal surface on the Slammer chassis 2 Orient the card so that the notches in the bottom of the card aligns with the keys in the open PCI slot Important Hold the PCI card by the edges Do not touch the metal contacts on the bottom of the card Figure 37 PCI card and open PCI slots 3 Align the PCI card over the PCI slot Notches PCI card Faceplat...

Page 117: ... the network interface module with a Phillips screw Note Use a small shank Phillips screwdriver that can fit through the 1 8 in 3 175 mm chassis access hole Figure 38 PCI card faceplate secured to the Slammer chassis 8 Follow the appropriate procedure in this guide to add the network interface module into the Slammer chassis 9 In the Guided Maintenance screen click the Next button 10 When prompted...

Page 118: ...nce displays a verification failed message choose one of these options Click the Try Again button and reseat the FRU If the second attempt is successful click the Next button otherwise you will need to contact Technical Support to continue Guided Maintenance for the FRU Click the Exit button and contact Technical Support Click the Next button if it is enabled 14 Follow the directions that are prov...

Page 119: ...ry when the midplane connectors or the power supply bay connectors are damaged In this case inspect the FRUs that were installed in these bays for matching damage and replace those FRUs as well Important You should inform all users of the Axiom system of the pending system outage The administrator decides when to replace a Slammer This decision is influenced by any or all of these notifications LE...

Page 120: ...replaceable in the field To correct a faulty midplane or power supply bay replace the Slammer chassis Figure 39 Slammer chassis midplane Important The above photo shows the top cover removed to show detail You should not remove the chassis cover On the Slammer bezel each Slammer control unit CU has a row of LEDs to indicate the status and activity for that CU Midplane Slammer chassis Power supply ...

Page 121: ...ret the meanings of the LEDs on a Slammer s bezel Table 27 LEDs on the Slammer bezel Label Color Meaning Status Green solid Operational Amber Boot mode also used for Guided Maintenance Activity Amber Boot mode Green blinking Activity in progress Fault Amber Failed Off No failure is indicated CU 0 LEDs CU 1 LEDs STATUS ACTIVITY FAULT ...

Page 122: ...module has two network ports One or both of these ports on each module has a gigabit Ethernet cable Private Ethernet cables that interconnect the Slammers and the Pilot The ETH ports have 100Base T Ethernet cables attached to them Private Fibre Channel cables that interconnect the Slammers and the Bricks The number of Fibre Channel cables attached to the FC and FS ports on each private interconnec...

Page 123: ...erboard Tray from the old chassis and Insert a Slammer Motherboard Tray to the new chassis For each CU Remove a Slammer Power Supply from the old chassis and Insert a Slammer Power Supply to the new chassis Each CU has two power supplies For each CU Remove a Slammer Network Interface Module from the old chassis and Insert a Slammer Network Interface Module to the new chassis For each CU Remove a S...

Page 124: ... After you click the Prepare System button in the GUI Guided Maintenance Stores the current WWN MAC base address This base address will be written to the replacement chassis EEPROM so that the replacement looks like the original chassis Initiates a clean shutdown of all Slammers in the Axiom system External to Guided Maintenance 1 Restore any data to the system from the emergency backup To restore...

Page 125: ...r s that supply power to the Slammer to their off positions Be sure to power off both control unit CUs of the target Slammer Tip When you disconnect the cables be sure to label each cable to identify the plug or port to which they were connected These labels will be useful when you reconnect them to the FRUs in the replacement chassis 3 Disconnect the following cables from the Slammer Four power c...

Page 126: ...the Slammer ears to the mounting rails Set the screws on the workbench Important Use care when removing the Slammer to ensure that no Fibre or other cables are entangled otherwise the cable or socket can be damaged Tip If the screws are damaged by removal replace them with new ones 6 Slide the Slammer out of the rack and set it on an ESD qualified mat or surface next to the replacement chassis CAU...

Page 127: ...the FRUs into the Slammer chassis in the following procedure use care so that you do not crush or bend the pins on the chassis midplane If the midplane is damaged you must replace the entire chassis To insert a Slammer chassis 1 Slide the chassis replacement onto the appropriate mounting rails within the rack 2 Secure the Slammer ears to the mounting rails with the screws that you had removed earl...

Page 128: ...d down to insert it SSF cables that cross connect the Slammer Private management network cables that connect to the Pilot Public Ethernet cables which are connected to the network ports in the network interface module Power cables Note Refer to the one Slammer or two Slammer cabling tables in the Appendix Use the set of tables that is appropriate for your Axiom system 5 For the power distribution ...

Page 129: ...eseat the FRU If the second attempt is successful click the Next button otherwise you will need to contact Technical Support to continue Guided Maintenance for the FRU Click the Exit button and contact Technical Support Click the Finish button when Guided Maintenance enables it 8 Review the status of the replacement Slammer to confirm that it has a Normal status 9 Follow the appropriate procedure ...

Page 130: ...mpromise the robust data redundancy that is designed into an Axiom system When a Brick storage enclosure or one of its FRUs fails any or all of the following notification methods occur If the email and Call Home features are configured and enabled a Call Home message is sent to Pillar Data Systems A Technical Support Engineer TSE initiates a service call If email and alerts are configured and enab...

Page 131: ...lists the replacement tasks for those FRUs Table 29 Brick FRU replacement tasks Component Hot swap Failover Task Bezel Yes No 1 Remove a Brick Bezel 2 Attach a Brick Bezel Chassis No No The entire system is brought down 1 Back up Pillar Axiom storage system to external media 2 Identify the Target FRU Optional 3 Prepare the System for FRU Replacement 4 Remove a Brick Chassis 5 Insert a Brick Chassi...

Page 132: ...ert a Brick ES Module Power supply and fan Yes one at a time No 1 Identify the Target FRU Optional 2 Prepare the System for FRU Replacement 3 Remove a Brick Power Supply Fan Module 4 Insert a Brick Power Supply Fan Module RAID controller Yes one at a time Yes 1 Identify the Target FRU Optional 2 Prepare the System for FRU Replacement 3 Remove a Brick RAID Controller 4 Insert a Brick RAID Controlle...

Page 133: ...ates the set of replaceable FRUs in a Brick Figure 41 Schematic of replaceable Brick FRUs Brick Chassis Midplane Bezel RAID Controller Power Supply and Fan Spare Disk Drive Enclosure Services ES Module RAID Controller Power Supply and Fan Disk Drive 5 Disk Drive 4 Disk Drive 3 Disk Drive 2 Disk Drive 1 Disk Drive 0 Disk Drive 11 Disk Drive 10 Disk Drive 9 Disk Drive 8 Disk Drive 7 Disk Drive 6 CU ...

Page 134: ... one gigabyte GB where one GB equals 10 9 1 000 000 000 bytes Table 30 Brick FRUs Part number FRU description 1450 00013 00 Bezel 1450 00040 01 Chassis Houses all the FRUs that make up a Brick 1450 00028 01 160 GB SATA disk drive 1450 00108 00 400 GB SATA disk drive 1450 00016 01 Enclosure services ES module 1450 00015 01 Power supply fan module 1450 00014 02 RAID Controller 1450 00031 01 160 GB S...

Page 135: ...the Brick is operational The figure below shows a Brick bezel FRU Figure 42 Brick bezel To replace a Brick bezel perform the tasks that are outlined in Table 31 Table 31 Brick bezel replacement tasks Task Reason 1 Remove a Brick Bezel To make room for the bezel replacement 2 Attach a Brick Bezel To add the bezel replacement ...

Page 136: ...r tabs 2 Lift each ejector tab at the same time to disengage the Brick bezel from the rack mounts 3 Carefully rotate the top of the bezel outward and as the latches disengage lift the bezel slightly to disengage the bottom of the bezel 4 Set the bezel aside Attach a Brick Bezel Guided Maintenance is not used to add a Brick bezel To attach a Brick bezel 1 Insert the bottom two hooks on the bezel in...

Page 137: ...k Drives Each Brick contains 12 disk drives and two RAID controllers Each RAID controller controls the six disk drives that are included in one of the two Brick control units CUs Note A Brick also has a spare disk drive which is shared by the two RAID controllers The spare disk drive is located in the back of the Brick The figure below shows an array disk drive in its carrier Figure 44 Disk drive ...

Page 138: ...as shown in this figure As an example the figure identifies the location of disk drive 3 Figure 45 Location of a disk drive The table below explains the status of disk drive LEDs Table 32 LEDs on a disk drive carrier Position Color Meaning Top Green blink Activity from RAID controller 1 Brick front with bezel removed Disk drive 3 Cam latch button LEDs Drive 11 Drive 10 Drive 9 Drive 2 Drive 1 Driv...

Page 139: ...isk drive This process may cause some performance degradation along user data paths while the data is copied Some performance degradation may also occur when the data is copied back after the disk drive is replaced Middle Amber Disk drive FRU has failed Off ES module has been removed Green blink Disk drive discovery The Brick is determining the physical existance of this disk drive after power up ...

Page 140: ...w a disk drive replacement to rebuild before you replace another disk drive The rebuild operation can take several hours depending on the capacity of the Brick Table 33 Disk drive replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replacement Step 3 Replace Replace the disk drive FRU 1 Remove a Brick Bezel to gain ac...

Page 141: ... state and the spare disk drive is available the system copies all data from the disk drive to the spare If the array disk drive is in a normal state and the spare disk drive is not available Guided Maintenance terminates Note Disk drive replacement cannot occur until the spare disk drive is made available If the array disk drive is in a rebuild state Guided Maintenance waits for the rebuild opera...

Page 142: ...e disk drive out of the chassis and set it aside CAUTION Immediately replace the component to maintain proper airflow and cooling Over temperature conditions will occur if the replacement FRU is not installed into the chassis Over temperature conditions can damage other components Insert a Brick Disk Drive Only factory fresh Pillar Data Systems supplied disk drives are supported in Axiom systems T...

Page 143: ...s the status of the FRU To insert a disk drive 1 Fully open the cam latch on the replacement disk drive and slide the drive into the Brick chassis until it stops 2 Close the cam latch until it snaps shut to engage the disk drive with the Brick midplane 3 In Axiom Storage Manager click the Next button 4 Choose one of these options as appropriate If prompted to acknowledge the successful discovery o...

Page 144: ... the data from the spare disk drive back to the array disk drive The status of this disk drive is Copying Back 5 When the copy back process completes review the status of the replacement FRU to ensure that it has a Normal status Replace Brick ES Modules Each Brick has a single enclosure services ES module This module reports the temperature of the Brick and the status of the Brick s fans and power...

Page 145: ...tion of the ES module and its LEDs Figure 47 ES module location The table below explains the status of ES module LEDs Note Guided Maintenance cannot beacon the enclosure services ES module to identify it Table 34 Brick ES module LED status LED identifier and color Meaning Left Amber An enclosure related fault is present Right Green Brick has power Brick back LEDs Screw Pull tab ES module ...

Page 146: ...er you click the Prepare System button in the GUI Guided Maintenance prepares the system for replacement of the ES module After the system is prepared Guided Maintenance displays a completion message and enables the Next button Table 35 ES module replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replacement Step 3 R...

Page 147: ...in proper airflow and cooling Over temperature conditions will occur if the replacement FRU is not installed into the chassis Over temperature conditions can damage other components Insert a Brick ES Module After you insert this FRU into a Brick control unit CU use Guided Maintenance to complete the replacement procedure Important If Guided Maintenance encounters a problem at this stage you must c...

Page 148: ...ou wait 10 15 sec before you perform Step 4 3 Tighten the Phillips screw to secure the ES module to the chassis Note The Axiom system does not use the SCSI address toggle 4 In the Axiom Storage Manager click the Next button 5 On the Verify page choose one of these options If Guided Maintenance displays a verification failed message choose one of these options Click the Try Again button and reseat ...

Page 149: ...ne on each side of the Brick Each module provides shared power for the whole Brick and focused cooling for one of the control units CUs The modules are rated to power the entire Brick The cooling fans are powered from a common bus and will be powered from the other module if the module in which they reside fails The figure below shows a power supply fan module Figure 48 Power supply fan module FRU...

Page 150: ...ow explains the status of power supply fan module LEDs Table 36 Brick power supply fan module LED status LED identifier and color Meaning Amber Power supply fan module in this controller has failed for one of these reasons Power supply AC or DC has failed Power supply exceeded its temperature limits Fan s in this module have failed Off Power supply fan module in this controller has not failed Bric...

Page 151: ...ly fan module replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replacement Step 3 Replace Replace the power supply fan module FRU 1 Remove a Brick Power Supply Fan Module to make room for the power supply fan module replacement 2 Insert a Brick Power Supply Fan Module to insert the power supply fan module replaceme...

Page 152: ... message and enables the Next button To remove a power supply fan module 1 After Guided Maintenance enables the Next button in the Prepare step click the Next button 2 When Guided Maintenance prompts you to power off the power supply fan module switch off the power to the target module Important Do not switch off the power to the other power supply fan module That module supplies power to both con...

Page 153: ... airflow and cooling Over temperature conditions will occur if the replacement FRU is not installed into the chassis Over temperature conditions can damage other components Important Because of airflow impacts within the Brick swap a power supply fan module as quickly as possible Insert a Brick Power Supply Fan Module After you insert this FRU into a Brick control unit CU use Guided Maintenance to...

Page 154: ...n over the power cord for the target power supply 6 Switch on the power to the target power supply module 7 In the Axiom Storage Manager click the Next button 8 On the Verify page choose one of these options If Guided Maintenance displays a verification failed message choose one of these options Click the Try Again button and reseat the FRU If the second attempt is successful click the Next button...

Page 155: ... disk drives that are in a Brick CU The figure below shows a RAID controller Figure 50 RAID controller FRU Access RAID controllers from the back of the Brick chassis as shown in the figure below This figure identifies the location of RAID controller 0 and its LEDs Figure 51 Brick RAID controller location Locking tab Locking tab Back Front Brick back Screw Locking tab PWR LED Locking tab Screw FC 0...

Page 156: ...king FC0 FC3 is in a fault condition Table 38 Brick RAID controller LED status LED identifier and color Meaning FC0 FC3 Amber SOS blink Internal error exists in Storage System Fabric SSF Amber FC link does not exist Amber fast blink Initializing or self testing Green slow blink Connecting FC link Green FC link exists FLT Amber An error condition exists The error may be on the partner RAID controll...

Page 157: ...can replace the target RAID controller This reconfiguration may cause some performance degradation along user data paths until you complete the replacement To replace a Brick RAID controller perform the tasks that are outlined in Table 39 Table 39 RAID controller replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Rep...

Page 158: ...e partner CU This failover causes the partner RAID controller to take over all disk drives in the storage array After the system is prepared Guided Maintenance displays a completion message and enables the Next button To remove a RAID controller 1 After Guided Maintenance enables the Next button in the Prepare step click the Next button 2 If the Fibre Channel cables are not labled to show where th...

Page 159: ...lide the RAID controller out of the Brick chassis and set it aside CAUTION Immediately replace the component to maintain proper airflow and cooling Over temperature conditions will occur if the replacement FRU is not installed into the chassis Over temperature conditions can damage other components Insert a Brick RAID Controller After you insert this FRU into a Brick control unit CU use Guided Mai...

Page 160: ... replace this FRU slowly and evenly slide the replacement into place If the FRU has ejectors or locking tabs use them for final connector seating To insert a RAID controller 1 Slide the RAID controller replacement into the Brick chassis until the controller stops 2 Push up the two locking tabs on the RAID controller to engage the controller with the Brick midplane 3 Screw the two Phillips screws i...

Page 161: ...successful click the Next button otherwise you will need to contact Technical Support to continue Guided Maintenance for the FRU Click the Exit button and contact Technical Support Click the Finish button when Guided Maintenance enables it 6 Review the status of the replacement FRU to confirm that it has a Normal status Replace Brick Spare Disk Drives Each Brick has a spare disk drive that provide...

Page 162: ...figure below shows a spare disk drive Figure 52 Spare disk drive FRU The figure below identifies the location of the spare disk drive which is accessed from the back side of the Brick Figure 53 Spare disk drive location Back Front Brick back Spare disk drive module Screws Locking tabs ...

Page 163: ...pare disk drive to identify it Guided Maintenance Turns off the ACTY1 RDY and ACTY2 LEDs Lights the FLT LED solid amber Table 40 Brick spare disk drive LED status LED identifier and color Meaning ACTY1 Green blink RAID controller 0 activity RDY Off The spare disk drive is not ready for use Green blink Disk drive discovery The Brick is determining the physical existance of the spare disk drive afte...

Page 164: ...System button in the GUI Guided Maintenance continues the replacement process only if the spare disk drive is not in use If the spare disk drive is in use Guided Maintenance reports this fact You can try again or exit Guided Maintenance Table 41 Spare disk drive replacement tasks Guided Maintenance Task Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Repl...

Page 165: ...pare disk drive 1 After Guided Maintenance enables the Next button in the Prepare step click the Next button 2 When Guided Maintenance prompts you to remove the spare disk drive unscrew the two screws that secure the locking tabs to the spare disk drive casing Springs retain the screws in the locking tabs 3 Push the two locking tabs down which disengages the spare disk drive from the Brick s midpl...

Page 166: ...nce to complete the replacement procedure Important If Guided Maintenance encounters a problem at this stage you must contact Technical Support to continue Guided Maintenance for this FRU When the FRU replacement process is complete the Axiom system reports the status of the FRU After Guided Maintenance successfully validates the disk drive replacement the drive is bound to that Brick Important Th...

Page 167: ...spare disk drive replacement click the OK button If the replacement is not new Guided Maintenance displays a dialog box and asks Are you sure you want to do this Choose one of these options Click the OK button to accept the replacement Acceptance binds this disk drive to this Brick and destroys any data that may have existed on the disk drive Click the Cancel button to reject the replacement Rejec...

Page 168: ...assis replacement Important Chassis replacement should not be done without direct assistance from Technical Support If it is necessary to swap out a Brick chassis Pillar Data Systems will create the replacement chassis with the appropriate system serial number and identifying information Brick chassis replacement is necessary to replace the Brick midplane or the Brick s physical enclosure The admi...

Page 169: ...ck chassis midplane The midplane is shown for reference only It is not separately replaceable in the field To correct a faulty midplane replace the Brick chassis Figure 55 Brick chassis midplane Note The above photo shows the top cover removed to show detail You should not remove the chassis cover Brick chassis with all other FRUs removed Brick chassis midplane Back ...

Page 170: ...CU Status LEDs at 2 hz Lights the Fault LED solid amber Table 42 Brick bezel LED status Label Color Meaning CU 0 Status Green blink This control unit is active Blink rate is constant at 20 hz CU 1 Status Green blink This control unit is active Blink rate is constant at 20 hz Fault Amber An enclosure FRU has failed Off No enclosure FRU has failed Pillar Green solid Power is on Off Power is off or b...

Page 171: ...rm the tasks that are outlined in Table 43 Table 43 Brick chassis replacement tasks Guided Maintenance Task External to Guided Maintenance 1 Back Up Data 2 Remove Rack Doors 3 Remove Rack Side Panels Step 1 Identify Identify the Target FRU Optional Step 2 Prepare Prepare the System for FRU Replacement ...

Page 172: ...n Module Remove a Brick RAID Controller Remove a Brick ES Module Remove a Brick Spare Disk Drive 4 Insert a Brick Chassis to insert the Brick chassis replacement 5 For the Brick FRUs that you had saved earlier perform the following tasks to insert them into the replacement chassis Insert a Brick Spare Disk Drive Insert a Brick ES Module Insert a Brick RAID Controller Insert a Brick Power Supply Fa...

Page 173: ... base address will be written to the replacement chassis EPROM so that the replacement looks like the original chassis Initiates a clean shutdown of all Slammers in the Axiom system External to Guided Maintenance 1 Attach the Rack Doors 2 Attach the Rack Side Panels 3 Restore the entire Axiom storage system from the emergency backup media To restore the system refer to one of these documents The N...

Page 174: ...ace the Brick chassis flip the PDU circuit breaker s that supply power to the Brick to their off positions Be sure to power off both CUs 3 Disconnect the power cables from the Brick one for each CU Tip When you disconnect the Fibre Channel cables be sure to label each cable to identify the port to which they were connected These labels will be useful when you reconnect them to the FRUs in the repl...

Page 175: ...erconnect cables one in each CU s port FC 0 that connects to another Brick 5 Remove the Brick s bezel and set it on the workbench 6 Remove the screws that secure the Brick ears to the mounting rails Set the screws on the workbench 7 Slide the Brick out of the rack and set it on a soft ESD qualified mat or surface next to the replacement chassis Insert a Brick Chassis After you insert a Brick chass...

Page 176: ...ush or bend the pins on the chassis midplane If the midplane is damaged you must replace the entire chassis To insert a Brick chassis 1 Slide the replacement Brick chassis onto the mounting rails at the location of the old chassis in the rack 2 Secure the Brick ears to the mounting rails with the screws that you had removed earlier 3 Remove the following FRUs one at a time from the old chassis and...

Page 177: ...t button 8 On the Verify page choose one of these options If Guided Maintenance displays a verification failed message choose one of these options Click the Try Again button and reseat the FRU If the second attempt is successful click the Next button otherwise you will need to contact Technical Support to continue Guided Maintenance for the FRU Click the Exit button and contact Technical Support C...

Page 178: ... the electrical and weight properties that are associated with an Axiom system and its hardware components Safety Statements The following safety statements include all hazard notices in all pertinent languages Important Procedures listed in the body of this document assume that the electrical characteristics of the power supply to which Axiom components are connected comply with the technical spe...

Page 179: ...orzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen Varoitus Tämä varoitusmerkki merkitsee vaaraa Olet tilanteessa joka voi johtaa ruumiinvammaan Ennen kuin työskentelet minkään laitteiston parissa ota selvää sähkökytkentöihin liitty...

Page 180: ...cere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti Advarsel Dette varselsymbolet betyr fare Du befinner deg i en situasjon som kan føre til personskade Før du utfører arbeid på utstyr må du vare oppmerksom på de faremomentene som elektriske kretser innebærer samt gjøre deg kjent med vanlig praksis når det gjelder å unngå uly...

Page 181: ...vice Ensure that the socket outlet is located or installed near the equipment and is easily accessible WARNING When working on a chassis or near power supplies use extreme caution because line voltages may be present within the chassis Advertencia Este símbolo de aviso significa peligro Existe riesgo para su integridad física Antes de manipular cualquier equipo considerar los riesgos que entraña l...

Page 182: ...cure all power cabling when you install this unit to avoid disturbing field wiring connections WARNING Do not overload the circuit when you connect components to the power supply WARNING A voltage mismatch can cause equipment damage and may pose a fire hazard If the voltage indicated on the label differs from the power outlet voltage do not connect the chassis to that receptacle WARNING To avoid e...

Page 183: ...ush objects of any kind into the ventilation holes Such action could result in fire or electrical shock Keep all liquids away from hardware components WARNING Ensure that component distribution in the rack is balanced Follow the hardware placement map to ensure this balance Uneven distribution can cause hazardous instability The rack must have stabilization feet or brackets installed or have anoth...

Page 184: ...tenza Non lavorare sul sistema o collegare oppure scollegare i cavi durante un temporale con fulmini Advarsel Utfør aldri arbeid på systemet eller koble kabler til eller fra systemet når det tordner eller lyner Aviso Não trabalhe no sistema ou ligue e desligue cabos durante períodos de mau tempo trovoada Advertencia No operar el sistema ni conectar o desconectar cables durante el transcurso de des...

Page 185: ...g U dient de voeding niet aan te raken zolang het netsnoer aangesloten is Bij systemen met een stroomschakelaar zijn er lijnspanningen aanwezig in de voeding zelfs wanneer de stroomschakelaar uitgeschakeld is en het netsnoer aangesloten is Bij systemen zonder een stroomschakelaar zijn er lijnspanningen aanwezig in de voeding wanneer het netsnoer aangesloten is Varoitus Älä kosketa virtalähdettä vi...

Page 186: ... Netzschalter liegen Leitungsspannungen im Netzgerät vor wenn das Netzkabel angeschlossen ist auch wenn das System ausgeschaltet ist Bei Systemen ohne Netzschalter liegen Leitungsspannungen im Netzgerät vor wenn das Netzkabel angeschlossen ist Avvertenza Non toccare l alimentatore se il cavo dell alimentazione è collegato Per i sistemi con un interruttore di alimentazione tensioni di linea sono pr...

Page 187: ...r desligado Para sistemas sem interruptor a tensão eléctrica dentro da unidade abastecedora só estará presente quando o cabo de alimentação estiver ligado Advertencia No tocar la fuente de alimentación mientras el cable esté enchufado En sistemas con interruptor de alimentación hay voltajes de línea dentro de la fuente incluso cuando el interruptor esté en Apagado OFF y el cable de alimentación en...

Page 188: ...tilisé comme interrupteur général La prise de courant doit être située ou installée à proximité de l équipement et être facile d accés Table 48 Install instructions warning in other languages Waarschuwing Raadpleeg de installatie aanwijzingen voordat u het systeem met de voeding verbindt Varoitus Lue asennusohjeet ennen järjestelmän yhdistämistä virtalähteeseen Attention Avant de brancher le systè...

Page 189: ...y and Sweden Advarsel Les installasjonsinstruksjonene før systemet kobles til strømkilden Aviso Leia as instruções de instalação antes de ligar o sistema à sua fonte de energia Advertencia Ver las instrucciones de instalación antes de conectar el sistema a la red de alimentación Varning Läs installationsanvisningarna innan du kopplar systemet till dess strömförsörjningsenhet Table 49 Warnings for ...

Page 190: ...el van een speciaal instrument een slot en sleutel of een ander veiligheidsmiddel en welke beheerd wordt door de overheidsinstantie die verantwoordelijk is voor de locatie Varoitus Tämä laite on tarkoitettu asennettavaksi paikkaan johon pääsy on rajoitettua Paikka johon pääsy on rajoitettua tarkoittaa paikkaa johon vain huoltohenkilöstö pääsee jonkin erikoistyökalun lukkoon sopivan avaimen tai jon...

Page 191: ...o speciale lucchetto o altri dispositivi di sicurezza ed è controllata dall autorità responsabile della zona Advarsel Denne enheten er laget for installasjon i områder med begrenset adgang Et område med begrenset adgang gir kun adgang til servicepersonale som bruker et spesielt verktøy lås og nøkkel eller en annen sikkerhetsanordning og det kontrolleres av den autoriteten som er ansvarlig for områ...

Page 192: ...l Varning Denna enhet är avsedd för installation i områden med begränsat tillträde Ett område med begränsat tillträde får endast tillträdas av servicepersonal med ett speciellt verktyg lås och nyckel eller annan säkerhetsanordning och kontrolleras av den auktoritet som ansvarar för området Table 51 Product disposal warning for other languages Waarschuwing Dit produkt dient volgens alle landelijke ...

Page 193: ... und Vorschriften entsprechend entsorgt werden Avvertenza L eliminazione finale di questo prodotto deve essere eseguita osservando le normative italiane vigenti in materia Advarsel Endelig disponering av dette produktet må skje i henhold til nasjonale lover og forskrifter Aviso A descartagem final deste produto deverá ser efectuada de acordo com os regulamentos e a legislação nacional Advertencia ...

Page 194: ...en Metalliesineet kuumenevat kun ne ovat yhteydessä sähkövirran ja maan kanssa ja ne voivat aiheuttaa vakavia palovammoja tai hitsata metalliesineet kiinni liitäntänapoihin Attention Avant d accéder à cet équipement connecté aux lignes électriques ôter tout bijou anneaux colliers et montres compris Lorsqu ils sont branchés à l alimentation et reliés à la terre les objets métalliques chauffent ce q...

Page 195: ...r og jord blir svært varme og kan forårsake alvorlige brannskader eller smelte fast til polene Aviso Antes de trabalhar em equipamento que esteja ligado a linhas de corrente retire todas as jóias que estiver a usar incluindo anéis fios e relógios Os objectos metálicos aquecerão em contacto com a corrente e em contacto com a ligação à terra podendo causar queimaduras graves ou ficarem soldados aos ...

Page 196: ...akterna Table 53 Qualified personnel warning for other languages Waarschuwing Installatie en reparaties mogen uitsluitend door getraind en bevoegd personeel uitgevoerd worden Varoitus Ainoastaan koulutettu ja pätevä henkilökunta saa asentaa tai vaihtaa tämän laitteen Avertissement Tout installation ou remplacement de l appareil doit être réalisé par du personnel qualifié et compétent Achtung Gerät...

Page 197: ...s deben ser instalados y reemplazados exclusivamente por personal técnico adecuadamente preparado y capacitado Varning Denna utrustning ska endast installeras och bytas ut av utbildad och kvalificerad personal Table 54 Warnings for Finland Varoitus Alleviates ja suojalukitus ohitettaessa olet alttiina nãkymãttõmãlle lasersãteilylle Ãjã katso sãteeseen Table 55 Warnings for Sweden Varning Osynlig l...

Page 198: ...oittumista Attention Lors de l installation de cet appareil fixer tous les câbles d alimentation pour éviter de provoquer des perturbations aux raccordements des câblages propres au site Warnung Bei der Installation dieser Einheit die Netzverkabelung befestigen um die Störung von Feldkabelanschlüssen zu vermeiden Avvertenza In fase di installazione dell unità assicurare tutti i cablaggi di aliment...

Page 199: ...r languages Waarschuwing Let erop dat de toestellen op voedingscircuits worden aangesloten zonder het vermogen van de bedrading te overschrijden Varoitus Laiteyksiköt on yhdistettävä huolellisesti syöttöpiiriin niin että johdot eivät ole ylikuormitettuja Avertissement Veillez à bien connecter les unités au circuit d alimentation afin de ne pas surcharger les connections Achtung Beim Anschließen de...

Page 200: ...de fornecimento de energia para não sobrecarregar a instalação Atención Poner mucho cuidado al conectar los equipos al circuito de alimentación a fin de no sobrecargar el cableado Varning Var noga vid anslutning av enheter till matarströmkretsen så att ledningarna inte överbelastas Table 58 Voltage mismatch warning for other languages Waarschuwing Aansluiting op een verkeerd voedingsvoltage kan be...

Page 201: ...bene Spannung nicht mit der Steckdosenspannung übereinstimmt schließen Sie das Gerät nicht an diese Steckdose an Avvertenza Una tensione inadeguata può causare danni all apparecchio e rischio di incendio Se la tensione riportata sulla targhetta è diversa da quella della presa di alimentazione non collegare lo chassis a tale presa Advarsel Ulik spenning kan forårsake skade på utstyret og innebære b...

Page 202: ...nectar el chasis a dicha toma Varning Inkompatibla spänningar kan resultera i materiella skador samt utgör brandfara Om den spänning som anges på etiketten skiljer sig från strömuttagets spänning ska chassit inte anslutas till detta uttag Table 59 SELV circuit warning for other languages Waarschuwing Om elektrische schokken te vermijden mogen veiligheidscircuits met extra lage spanning genaamd SEL...

Page 203: ...eau longue distance WAN sont munis de circuits TNV Certains ports LAN et WAN utilisent des connecteurs RJ 45 Raccordez les câbles en prenant toutes les précautions nécessaires Warnung Zur Vermeidung von Elektroschock die Sicherheits Kleinspannungs Stromkreise SELV Kreise nicht an Fernsprechnetzspannungs Stromkreise TNV Kreise anschließen LAN Ports enthalten SELV Kreise und WAN Ports enthalten TNV ...

Page 204: ... Advertencia Para evitar la sacudida eléctrica no conectar circuitos de seguridad de voltaje muy bajo safety extra low voltage SELV con circuitos de voltaje de red telefónica telephone network voltage TNV Los puertos de redes de área local local area network LAN contienen circuitos SELV y los puertos de redes de área extendida wide area network WAN contienen circuitos TNV En algunos casos tanto lo...

Page 205: ...teen Attention Un branchement incorrect de cet équipement ou de l équipement branché à une prise d usage général peut créer une situation dangereuse Warnung Inkorrektes Anschließen von diesem oder damit verbundenen Geräten an einer Allzwecksteckdose kann eine Gefahrensituation verursachen Avvertenza Un collegamento errato di questo apparecchio o dell apparecchiatura a esso collegato a una presa di...

Page 206: ...lock the hole quickly with a blanking plate or by installing a replacement FRU Failure to do this can disrupt airflow and seriously reduce cooling CAUTION Ambient temperature within the rack may be greater than that of the room With regard to the maximum rated ambient for Axiom components do not reduce the amount of airflow that is required for safe operation Advertencia La conexión incorrecta de ...

Page 207: ... when you service it At a minimum we recommend that you install stabilization brackets on the rear feet of the rack because the rack is front heavy CAUTION Slammers weigh 100 lb 45 4 kg To handle them safely use an appropriate number of persons CAUTION Qualified personnel are advised to exercise great care at all times when they work on an Axiom system Remember to Remove rings watches or other jew...

Page 208: ...Appendix A Safety Statements 189 Pillar Data Systems Confidential CAUTION Bricks weigh 65 lb 29 5 kg each For safe handling use an appropriate number of persons ...

Page 209: ...ps you identify the failed component Important If you cannot locate the hardware component that needs to be replaced contact Pillar Technical Support USA 1 877 4PILLAR 1 877 474 5527 International 1 408 518 4400 Tip Have your system serial number ready If you contact Pillar Technical Support by telephone you will need the six digits in the middle of your system serial number For example if your se...

Page 210: ...xiom Storage Manager s Guided Maintenance feature triggers Slammer and Brick LEDs to blink or display in specific patterns to help you identify component status Because there is no Guided Maintenance for the Pilot the Pilot s LEDs do not blink Note LED interpretations in this appendix apply to a system after it has started For information about BIOS codes that are displayed after a system startup ...

Page 211: ...g components Battery Fans Motherboard Note The LEDs for a particular control unit CU may not be lit after that CU is prepared for service through the GUI Table 61 LEDs on the Slammer bezel Label Color Meaning Status Green solid Operational Amber Boot mode also used for Guided Maintenance Activity Amber Boot mode Green blinking Activity in progress Fault Amber Failed Off No failure is indicated ...

Page 212: ...t the meanings of the LEDs on the front of the Slammer chassis Table 62 Slammer battery LED status Label Color Meaning BATT FLT Amber Battery in this CU has failed Off No failure exists Table 63 Slammer fan LED status Label Color Meaning FAN FLT Amber Fan in this CU has failed Off No failure exists CU 0 CU 1 Fan LEDs Fan LEDs Motherboard LEDs Battery LEDs ...

Page 213: ...lowing components in that CU Power supply assemblies Network interface module copper or optical GbE copper connectors GbE LAN I O circuits for optical SFPs Private interconnect module CU Fibre Channel switch FS circuits Fibre Channel FC circuits Table 64 Slammer motherboard LED status Label Color Meaning MOBO FLT Amber Motherboard in this CU has failed Off No failure exists ...

Page 214: ...he back of the Slammer chassis Table 65 Slammer CU LED status LED identifier and color Meaning FLT Amber This CU has failed Off No failure exists Power supply LEDs Network interface module LED GbE network port LEDs CU LEDs Private interconnect module LEDs FC and FS LEDs Slammer with a copper network interface module GbE network port LEDs Slammer with an optical network interface module ...

Page 215: ...nce Table 66 Slammer FC circuit LED status LED identifier and color Meaning Yellow blink FS circuits in this CU have failed Yellow solid Link exists Green solid Link exists Green blink Traffic exists Table 67 Slammer FS port LED status LED identifier and color Meaning Yellow FS circuits in this CU have failed Green solid Link exists Green blink Traffic exists Table 65 Slammer CU LED status continu...

Page 216: ...E network port status LED identifier and color Meaning Amber blink Traffic exists if off no traffic exists Green Link is established if off no link exists Table 70 Slammer network interface module LED status LED identifier and color Meaning Orange Network interface module in this CU has failed Off No failure is indicated Table 71 Slammer power supply LED status LED identifier and color Meaning Amb...

Page 217: ...the Brick has a status LED to indicate the activity for that CU and whether the Brick is powered on Figure 59 Brick bezel LEDs Table 72 Slammer private interconnect module LED status LED identifier and color Meaning SW Off Fibre Channel switch is not initialized or a problem exists For the latter FLT should be amber Green FC switch is ready and in switch mode FRU FLT Amber Fault exists in FC switc...

Page 218: ...ath the bezel you have access to all twelve disk drive carriers The carriers are numbered as shown in the following figure Figure 60 Disk drive carrier numbering in a Brick Table 73 Brick bezel LED status Label Color Meaning CU 0 Status Green blink This control unit is active Blink rate is constant at 20 hz CU 1 Status Green blink This control unit is active Blink rate is constant at 20 hz Fault A...

Page 219: ...isk drive carriers Table 74 LEDs on a disk drive carrier Position Color Meaning Top Green blink Activity from RAID controller 1 Middle Amber Disk drive FRU has failed Off ES module has been removed Green blink Disk drive discovery The Brick is determining the physical existance of this disk drive after power up or disk drive FRU insertion Green Disk drive FRU is ready Bottom Green blink Activity f...

Page 220: ...e Turns off the top and bottom LEDs Blinks the middle LED The back of a Brick chassis displays a set of LEDs for the following FRUs RAID controller 0 RAID controller 1 Enclosure Services ES module Spare disk drive Two power supply fan modules Each RAID controller has a set of LEDs to indicate the status of the controller and its Fibre Channel FC ports ...

Page 221: ...e following tables to interpret the meanings of the LEDs on the back of the Brick chassis ES module LEDs RAID controller FC LEDs RAID controller fault LED RAID controller power LED RAID controller 0 Power supply LEDs RAID controller 1 Ready Fault Spare drive CU 1 activity LED Spare drive CU 0 activity LED Spare drive LEDs ...

Page 222: ... Brick power supply fan module LED status LED identifier and color Meaning Amber Power supply fan module in this controller has failed for one of these reasons Power supply AC or DC has failed Power supply exceeded its temperature limits Fan s in this module have failed Off Power supply fan module in this controller has not failed Green AC is available and DC is active Off AC is not available I ...

Page 223: ... Table 76 Brick RAID controller LED status LED identifier and color Meaning FC0 FC3 Amber SOS blink Internal error exists in Storage System Fabric SSF Amber FC link does not exist Amber fast blink Initializing or self testing Green slow blink Connecting FC link Green FC link exists FLT Amber An error condition exists The error may be on the partner RAID controller Off No failure exists PWR Green P...

Page 224: ...identify it Table 77 Brick ES module LED status LED identifier and color Meaning Left Amber An enclosure related fault is present Right Green Brick has power Table 78 Brick spare disk drive LED status LED identifier and color Meaning ACTY1 Green blink RAID controller 0 activity RDY Off The spare disk drive is not ready for use Green blink Disk drive discovery The Brick is determining the physical ...

Page 225: ...it for the copyback to complete before servicing the spare disk drive Note When Guided Maintenance beacons the spare disk drive to identify it Guided Maintenance Turns off the ACTY1 RDY and ACTY2 LEDs Lights the FLT LED solid amber FLT Amber The spare disk drive has failed Off No failure exists ACTY2 Green blink RAID controller 1 activity Table 78 Brick spare disk drive LED status continued LED id...

Page 226: ... provide the information that you need to cable the private management network and the Storage System Fabric SSF It is necessary to recable either or both of those components after you have Replaced a Pilot control unit CU Replaced a private interconnect module Reinserted all FRUs in a Slammer replacement chassis Replaced a RAID controller Reinserted all FRUs in a Brick replacement chassis ...

Page 227: ...nitial Slammer storage controller It is located near the center of the rack In a 2 Slammer system it is located below Slammer 2 Slammer 2 In a 2 Slammer system the Slammer that is located above Slammer 1 Brick n A Brick storage enclosure Bricks are numbered from 1 through 16 inclusive and are located below and above the Slammer s in a rack For larger systems some Bricks can reside in a second rack...

Page 228: ...ETH0 ETH1 and ETH2 ETH ports are located For Pilots on the back of the control unit For Slammers at the top of the private interconnect module FCn Fibre Channel ports on the back of Bricks and on the private interconnect modules in Slammers FC ports are located For Slammers at the bottom of the private interconnect module and are numbered FC0 FC1 and FC2 For Bricks in the RAID controller and are n...

Page 229: ...d determine the designator for that FRU Use the hardware map that is appropriate for your system Figure 63 FRU location by designator 1 Slammer system Figure 64 FRU location by designator 2 Slammer system 2 Look up the FRU in Table 80 FRU cable table reference to find out which set of reference tables to use 3 Look up the FRU designator in the reference tables to determine the private management n...

Page 230: ...illar Data Systems Confidential Figure 63 FRU location by designator 1 Slammer system 6U reserved for PDUs and access Reserved Pilot CU0 Pilot CU1 Reserved Slammer 1 CU0 Slammer 1 CU1 Brick 6 Brick 5 Brick 9 Brick 10 Brick 7 Brick 8 Brick 11 Brick 12 Brick 1 Brick 2 Brick 3 Brick 4 ...

Page 231: ... Systems Confidential Figure 64 FRU location by designator 2 Slammer system 6U reserved for PDUs and access Reserved Slammer 1 CU0 Slammer 1 CU1 Brick 1 Brick 2 Brick 6 Brick 5 Brick 3 Brick 4 Brick 9 Brick 10 Brick 7 Brick 8 Brick 11 Brick 12 Slammer 2 CU0 Slammer 2 CU1 Pilot CU0 Pilot CU1 ...

Page 232: ...s For a Slammer in a system with two or more Slammers FC0 in one CU connects to FS7 in the same CU on another Slammer FC2 in one CU connects to FS9 in another Slammer For a Slammer in a system with three or more Slammers FS4 and FS5 are reserved for Slammer FC to switch connections in 3 and 5 Slammer systems FS6 is reserved for the cascade switch to switch connection For Bricks FC0 connects to dow...

Page 233: ...een Bricks 1 6 ft 0 5 m or 6 6 ft 2 m Note If the system shipped from Pillar Data Systems with Brick 5 and Brick 9 or Brick 6 and Brick 10 pre installed the cables are 1 6 ft 0 5 m Otherwise these cables are 6 6 ft 2 m too CU cross connections within a Brick 1 6 ft 0 5 m Use the following table to determine the cable tables to which you should refer when you recable a FRU Table 80 FRU cable table ...

Page 234: ...ivate interconnect module 2 Slammers Table 90 Slammer 2 CU1 private interconnect module 2 Slammers Slammer chassis Table 85 Slammer 1 CU0 private interconnect module 1 Slammer Table 86 Slammer 1 CU1 private interconnect module 1 Slammer Table 87 Slammer 1 CU0 private interconnect module 2 Slammers Table 88 Slammer 1 CU1 private interconnect module 2 Slammers Table 89 Slammer 2 CU0 private intercon...

Page 235: ...in the appropriate tables below Table 81 Pilot CU0 in a 1 Slammer system Table 82 Pilot CU1 in a 1 Slammer system RAID controller Brick chassis Table 91 Cabling Bricks 1 2 3 and 4 Table 92 Cabling Bricks 5 6 7 and 8 1 Slammer Table 93 Cabling Bricks 9 10 11 and 12 1 Slammer Table 94 Cabling Bricks 13 14 15 and 16 Table 91 Cabling Bricks 1 2 3 and 4 Table 95 Cabling Bricks 5 6 7 and 8 2 Slammers Ta...

Page 236: ...modem cable Table 81 Pilot CU0 in a 1 Slammer system Cable this port To this port Chassis CU Port Chassis CU Port Pilot CU0 ETH0 Pilot CU1 ETH0 ETH1 Slammer 1 CU0 ETH0 SER Pilot CU1 SER Table 82 Pilot CU1 in a 1 Slammer system Cable this port To this port Chassis CU Port Chassis CU Port Pilot CU1 ETH0 Pilot CU0 ETH0 ETH1 Slammer 1 CU1 ETH2 SER Pilot CU0 SER ...

Page 237: ...ilot CU1 in a 2 Slammer system Important Connect the serial ports of both Pilot FRUs with the serial null modem cable Table 83 Pilot CU0 in a 2 Slammer system Cable this port To this port Chassis CU Port Chassis CU Port Pilot CU0 ETH0 Pilot CU1 ETH0 ETH1 Slammer 1 CU0 ETH0 SER Pilot CU1 SER Table 84 Pilot CU1 in a 2 Slammer system Cable this port To this port Chassis CU Port Chassis CU Port Pilot ...

Page 238: ...s of the Storage System Fabric SSF Cable connections for a private interconnect module differ between 1 and 2 Slammer systems Private Interconnect Module Cabling in a 1 Slammer System In a 1 Slammer system the Slammer designator is Slammer 1 Slammer 1 contains two control units CU0 and CU1 Based on the CU to which the private interconnect module belongs refer to one of these tables Table 85 Slamme...

Page 239: ...TH0 Pilot CU0 ETH1 ETH1 Slammer 1 CU1 ETH1 Storage System Fabric SSF cross connections Slammer 1 CU0 FC1 Slammer 1 CU1 FS8 FS8 Slammer 1 CU1 FC1 SSF to Brick connections Slammer 1 CU0 FS0 Brick 1 CU0 FC2 FS1 Brick 3 CU0 FC2 FS2 Brick 2 CU0 FC2 FS3 Brick 4 CU0 FC2 Table 86 Slammer 1 CU1 private interconnect module 1 Slammer Cable this port To this port Chassis CU Port Chassis CU Port Private manage...

Page 240: ...SF cross connections Slammer 1 CU1 FC1 Slammer 1 CU0 FS8 FS8 Slammer 1 CU0 FC1 SSF to Brick connections Slammer 1 CU1 FS0 Brick 2 CU1 FC2 FS1 Brick 4 CU1 FC2 FS2 Brick 1 CU1 FC2 FS3 Brick 3 CU1 FC2 Table 86 Slammer 1 CU1 private interconnect module 1 Slammer continued Cable this port To this port Chassis CU Port Chassis CU Port ...

Page 241: ...s been inserted refer to one of these tables to determine how to cable the FRU Table 87 Slammer 1 CU0 private interconnect module 2 Slammers Table 88 Slammer 1 CU1 private interconnect module 2 Slammers Table 89 Slammer 2 CU0 private interconnect module 2 Slammers Table 90 Slammer 2 CU1 private interconnect module 2 Slammers Table 87 Slammer 1 CU0 private interconnect module 2 Slammers Cable this ...

Page 242: ...r 2 CU0 FS7 FC1 Slammer 1 CU1 FS8 FC2 Slammer 2 CU1 FS9 FS7 Slammer 2 CU1 FC0 FS8 Slammer 1 CU1 FC1 FS9 Slammer 2 CU0 FC2 SSF to Brick connections Slammer 1 CU0 FS0 Brick 1 CU0 FC2 FS1 Brick 3 CU0 FC2 FS2 Brick 9 CU0 FC2 FS3 Brick 11 CU0 FC2 Table 87 Slammer 1 CU0 private interconnect module 2 Slammers continued Cable this port To this port Chassis CU Port Chassis CU Port ...

Page 243: ...vate management network connections Slammer 1 CU1 ETH0 Slammer 2 CU0 ETH2 ETH1 Slammer 1 CU0 ETH1 ETH2 Slammer 2 CU1 ETH0 Storage System Fabric SSF cross connections Slammer 1 CU1 FC0 Slammer 2 CU1 FS7 FC1 Slammer 1 CU0 FS8 FC2 Slammer 2 CU0 FS9 FS7 Slammer 2 CU0 FC0 FS8 Slammer 1 CU0 FC1 FS9 Slammer 2 CU1 FC2 SSF to Brick connections Slammer 1 CU1 FS0 Brick 2 CU1 FC2 FS1 Brick 4 CU1 FC2 FS2 Brick...

Page 244: ...vate management network connections Slammer 2 CU0 ETH0 Slammer 1 CU0 ETH2 ETH1 Slammer 2 CU1 ETH1 ETH2 Slammer 1 CU1 ETH0 Storage System Fabric SSF cross connections Slammer 2 CU0 FC0 Slammer 1 CU1 FS7 FC1 Slammer 2 CU1 FS8 FC2 Slammer 1 CU0 FS9 FS7 Slammer 1 CU0 FC0 FS8 Slammer 2 CU1 FC1 FS9 Slammer 1 CU1 FC2 SSF to Brick connections Slammer 2 CU0 FS0 Brick 2 CU0 FC2 FS1 Brick 4 CU0 FC2 FS2 Brick...

Page 245: ...rivate management network connections Slammer 2 CU1 ETH0 Slammer 1 CU1 ETH2 ETH1 Slammer 2 CU0 ETH1 ETH2 Pilot CU1 ETH1 Storage System Fabric SSF cross connections Slammer 2 CU1 FC0 Slammer 1 CU0 FS7 FC1 Slammer 2 CU0 FS8 FC2 Slammer 1 CU1 FS9 FS7 Slammer 1 CU1 FC0 FS8 Slammer 2 CU0 FC1 FS9 Slammer 1 CU0 FC2 SSF to Brick connections Slammer 2 CU1 FS0 Brick 1 CU1 FC2 FS1 Brick 3 CU1 FC2 FS2 Brick 9...

Page 246: ...lammer System Bricks are designated by the string Brick Each Brick contains two control units CU0 and CU1 Based on the CU into which the RAID controller has been inserted for a 1 Slammer system refer to one of the following tables Table 91 Cabling Bricks 1 2 3 and 4 Table 92 Cabling Bricks 5 6 7 and 8 1 Slammer Table 93 Cabling Bricks 9 10 11 and 12 1 Slammer Table 94 Cabling Bricks 13 14 15 and 1...

Page 247: ...is CU Port Brick 1 CU0 FC0 Brick 5 CU0 FC2 FC1 Brick 1 CU1 FC3 FC2 Slammer 1 CU0 FS0 FC3 Brick 1 CU1 FC1 CU1 FC0 Brick 5 CU1 FC2 FC1 Brick 1 CU0 FC3 FC2 Slammer 2 CU1 FS0 FC3 Brick 1 CU0 FC1 Brick 2 CU0 FC0 Brick 6 CU0 FC2 FC1 Brick 2 CU1 FC3 FC2 Slammer 2 CU0 FS0 FC3 Brick 2 CU1 FC1 CU1 FC0 Brick 6 CU1 FC2 FC1 Brick 2 CU0 FC3 FC2 Slammer 1 CU1 FS0 FC3 Brick 2 CU0 FC1 ...

Page 248: ...C1 CU1 FC0 Brick 7 CU1 FC2 FC1 Brick 3 CU0 FC3 FC2 Slammer 2 CU1 FS1 FC3 Brick 3 CU0 FC1 Brick 4 CU0 FC0 Brick 8 CU0 FC2 FC1 Brick 4 CU1 FC3 FC2 Slammer 2 CU0 FS1 FC3 Brick 4 CU1 FC1 CU1 FC0 Brick 8 CU1 FC2 FC1 Brick 4 CU0 FC3 FC2 Slammer 1 CU1 FS1 FC3 Brick 4 CU0 FC1 Table 91 Cabling Bricks 1 2 3 and 4 continued Cable this port To this port Chassis CU Port Chassis CU Port ...

Page 249: ...rt Chassis CU Port Brick 5 CU0 FC0 Brick 9 CU0 FC2 FC1 Brick 5 CU1 FC3 FC2 Brick 1 CU0 FC0 FC3 Brick 5 CU1 FC1 CU1 FC0 Brick 9 CU1 FC2 FC1 Brick 5 CU0 FC3 FC2 Brick 1 CU1 FC0 FC3 Brick 5 CU0 FC1 Brick 6 CU0 FC0 Brick 10 CU0 FC2 FC1 Brick 6 CU1 FC3 FC2 Brick 2 CU0 FC0 FC3 Brick 6 CU1 FC1 CU1 FC0 Brick 10 CU1 FC2 FC1 Brick 6 CU0 FC3 FC2 Brick 2 CU1 FC0 FC3 Brick 6 CU0 FC1 ...

Page 250: ...U1 FC0 Brick 11 CU1 FC2 FC1 Brick 7 CU0 FC3 FC2 Brick 3 CU1 FC0 FC3 Brick 7 CU0 FC1 Brick 8 CU0 FC0 Brick 12 CU0 FC2 FC1 Brick 8 CU1 FC3 FC2 Brick 4 CU0 FC0 FC3 Brick 8 CU1 FC1 CU1 FC0 Brick 12 CU1 FC2 FC1 Brick 8 CU0 FC3 FC2 Brick 4 CU1 FC0 FC3 Brick 8 CU0 FC1 Table 92 Cabling Bricks 5 6 7 and 8 1 Slammer continued Cable this port To this port Chassis CU Port Chassis CU Port ...

Page 251: ... Chassis CU Port Brick 9 CU0 FC0 Brick 13 CU0 FC2 FC1 Brick 9 CU1 FC3 FC2 Brick 5 CU0 FC0 FC3 Brick 9 CU1 FC1 CU1 FC0 Brick 13 CU1 FC2 FC1 Brick 9 CU0 FC3 FC2 Brick 5 CU1 FC0 FC3 Brick 9 CU0 FC1 Brick 10 CU0 FC0 Brick 14 CU0 FC2 FC1 Brick 10 CU1 FC3 FC2 Brick 6 CU0 FC0 FC3 Brick 10 CU1 FC1 CU1 FC0 Brick 14 CU1 FC2 FC1 Brick 10 CU0 FC3 FC2 Brick 6 CU1 FC0 FC3 Brick 10 CU0 FC1 ...

Page 252: ...C0 Brick 15 CU1 FC2 FC1 Brick 11 CU0 FC3 FC2 Brick 7 CU1 FC0 FC3 Brick 11 CU0 FC1 Brick 12 CU0 FC0 Brick 16 CU0 FC2 FC1 Brick 12 CU1 FC3 FC2 Brick 8 CU0 FC0 FC3 Brick 12 CU1 FC1 CU1 FC0 Brick 16 CU1 FC2 FC1 Brick 12 CU0 FC3 FC2 Brick 8 CU1 FC0 FC3 Brick 12 CU0 FC1 Table 93 Cabling Bricks 9 10 11 and 12 1 Slammer continued Cable this port To this port Chassis CU Port Chassis CU Port ...

Page 253: ...k 13 CU1 FC3 FC2 Brick 9 CU0 FC0 FC3 Brick 13 CU1 FC1 CU1 FC1 Brick 13 CU0 FC3 FC2 Brick 9 CU1 FC0 FC3 Brick 13 CU0 FC1 Brick 14 CU0 FC1 Brick 14 CU1 FC3 FC2 Brick 10 CU0 FC0 FC3 Brick 14 CU1 FC1 CU1 FC1 Brick 14 CU0 FC3 FC2 Brick 10 CU1 FC0 FC3 Brick 14 CU0 FC1 Brick 15 CU0 FC1 Brick 15 CU1 FC3 FC2 Brick 11 CU0 FC0 FC3 Brick 15 CU1 FC1 CU1 FC1 Brick 15 CU0 FC3 FC2 Brick 11 CU1 FC0 FC3 Brick 15 CU...

Page 254: ...ricks 5 6 7 and 8 2 Slammers Table 96 Cabling Bricks 9 10 11 and 12 2 Slammers Table 94 Cabling Bricks 13 14 15 and 16 Note The above tables show all the connections that are needed for a particular FRU that is located in a system that has 16 Bricks If your system has fewer than 16 Bricks all the information in these tables may not be applicable Brick 16 CU0 FC1 Brick 16 CU1 FC3 FC2 Brick 12 CU0 F...

Page 255: ...CU0 FC1 Brick 5 CU1 FC3 FC2 Brick 1 CU0 FC0 FC3 Brick 5 CU1 FC1 CU1 FC1 Brick 5 CU0 FC3 FC2 Brick 1 CU1 FC0 FC3 Brick 5 CU0 FC1 Brick 6 CU0 FC1 Brick 6 CU1 FC3 FC2 Brick 2 CU0 FC0 FC3 Brick 6 CU1 FC1 CU1 FC1 Brick 6 CU0 FC3 FC2 Brick 2 CU1 FC0 FC3 Brick 6 CU0 FC1 Brick 7 CU0 FC1 Brick 7 CU1 FC3 FC2 Brick 3 CU0 FC0 FC3 Brick 7 CU1 FC1 CU1 FC1 Brick 7 CU0 FC3 FC2 Brick 3 CU1 FC0 FC3 Brick 7 CU0 FC1 ...

Page 256: ... FC1 Table 96 Cabling Bricks 9 10 11 and 12 2 Slammers Cable this port To this port Chassis CU Port Chassis CU Port Brick 9 CU0 FC0 Brick 13 CU0 FC2 FC1 Brick 9 CU1 FC3 FC2 Slammer 1 CU0 FS2 FC3 Brick 9 CU1 FC1 CU1 FC0 Brick 13 CU1 FC2 FC1 Brick 9 CU0 FC3 FC2 Slammer 2 CU1 FS2 FC3 Brick 9 CU0 FC1 Table 95 Cabling Bricks 5 6 7 and 8 2 Slammers continued Cable this port To this port Chassis CU Port ...

Page 257: ... Brick 14 CU1 FC2 FC1 Brick 10 CU0 FC3 FC2 Slammer 1 CU1 FS2 FC3 Brick 10 CU0 FC1 Brick 11 CU0 FC0 Brick 15 CU0 FC2 FC1 Brick 11 CU1 FC3 FC2 Slammer 1 CU0 FS3 FC3 Brick 11 CU1 FC1 CU1 FC0 Brick 15 CU1 FC2 FC1 Brick 11 CU0 FC3 FC2 Slammer 2 CU1 FS3 FC3 Brick 11 CU0 FC1 Table 96 Cabling Bricks 9 10 11 and 12 2 Slammers continued Cable this port To this port Chassis CU Port Chassis CU Port ...

Page 258: ... FC0 Brick 16 CU0 FC2 FC1 Brick 12 CU1 FC3 FC2 Slammer 2 CU0 FS3 FC3 Brick 12 CU1 FC1 CU1 FC0 Brick 16 CU1 FC2 FC1 Brick 12 CU0 FC3 FC2 Slammer 1 CU1 FS3 FC3 Brick 12 CU0 FC1 Table 96 Cabling Bricks 9 10 11 and 12 2 Slammers continued Cable this port To this port Chassis CU Port Chassis CU Port ...

Page 259: ...inutes Note The time to start up your system may be shorter or longer depending the configuration of Slammers and Bricks and a number of other factors If the Slammer halts during startup the three LEDs on the back of the chassis FLT ACT and ST or the three LEDs on the bezel Fault Activity and Status help you identify where the Slammer halted in the startup sequence Slammers cannot complete the sta...

Page 260: ...or off Be steady with no blinks Blink rapidly two blinks per sec 2 0 hz Blink slowly one blink per 1 5 sec 0 67 hz The configuration of all three LEDs can be translated into a 3 digit progress code Use this code to identify the cause of failure in the table at the end of this section The first digit of a startup progress code is determined by the color and blink rate of the FLT LED Use the informa...

Page 261: ...f the ACT LED Use the information in the following table to determine the second digit of this code The third digit of the startup progress code is determined by the color and blink rate of the ST LED Use the information in the following table to determine the third digit of this code Table 98 Code translation for the ACT LED LED color Blink rate Code None Off 0 Amber Steady 1 Rapid 3 Slow 4 Green...

Page 262: ...ning of the startup progress codes that are indicated by the FLT ACT and ST LEDs These LEDs are located on the bezel and on the back of Slammers Note The software modules in the table below are defined as follows Boot Block is a software module that contains initialization routines which include RBIOS validation RBIOS is the runtime BIOS It is updateable in the field Amber Steady 1 Rapid 3 Slow 4 ...

Page 263: ...ed MPOST is manufacturing POST and is for testing the motherboard Table 100 Slammer LED startup codes Code Software module Meaning 000 Boot Block CPU did not start to fetch code yet 100 BIOS started to execute 101 Ready to initialize memory 102 Ready to do a simple memory test 103 Ready to check RBIOS CRC If CRC is OK control transfers to RBIOS otherwise control transfers to SBIOS 160 MPOST MPOST ...

Page 264: ... register table 203 Ready to initialize memory 204 Ready to do simple memory tests 205 Ready to do shadow 206 Ready to enumerate PCI 210 Extended memory test in progress 211 Ready to probe storage ATA and CD ROM and prepare the boot tables 212 Ready to probe PCI Option ROM 213 Ready to do final CPU initialization 222 Ready to transfer control to OS 233 Spurious interrupt 3XX OS Boot LED startup pr...

Page 265: ...umption Introduction to Component Power Consumption Axiom systems use either of the following 115 V or 230 V single phase power with two or four power distribution units PDUs 208 V three phase power with two PDUs Important Each PDU should attach to a dedicated supply circuit ...

Page 266: ...r CB 2 four outlets are located at the rear of the PDU and four are located at the front next to the breakers Figure 65 Single phase PDU circuit breakers front view Figure 66 shows the distribution of the twelve outlets on the back of the PDU across the two circuit breakers Figure 66 Single phase PDU outlet distribution back view Single phase PDUs are used in pairs two for a small system and four ...

Page 267: ...outlets Phase C has seven outlets Figure 67 Three phase PDU outlet distribution Each phase is protected by a 20A circuit breaker which has a 16A rating The phase circuit breakers are ganged together and are all switched on or off at the same time see Figure 68 Figure 68 Three phase PDU circuit breakers Three phase Axiom systems use a single pair of three phase PDUs Phase A 16A Phase B 16A Phase C ...

Page 268: ... V Single Phase PDUs Axiom systems that have a single pair of 115 V 20 A single phase PDUs can support The Pilot One Slammer Two Bricks One Data Management Systems DMS unit Axiom systems with only a single pair of 115 V 20 A PDUs cannot support a second Slammer However a third Brick can be installed in place of the DMS unit Note For 115 V 30 A service see Table 104 for configuration limits Figure ...

Page 269: ...second pair of PDUs can support up to six additional Bricks Figure 70 shows the additional power cable configuration for a four PDU 115 V 20 A system Brick 2 Brick 1 Slammer Pilot This chart shows of the power cables A fully cabled 115 V 20 A two PDU system connects the redundant power cables to PDU 2 in a similar pattern PDU 1 Front outlets DMS ...

Page 270: ...nections for 115 V 20 A power 4 PDUs Brick 4 Brick 3 This chart shows of the power cables A fully cabled 115 V 20 A four PDU system connects the redundant power cables to PDU 4 in a similar pattern PDU 3 Brick 8 Brick 7 Brick 2 Brick 1 Slammer Pilot Brick 6 Brick 5 Front outlets DMS ...

Page 271: ...r PDU A Data Management Systems DMS unit Note Alternatively you can replace the DMS unit with an additional Brick Note For 230 V 20 A service see Table 103 for configuration limits Figure 71 shows the power cable configuration for a two PDU 230 V 30 A system When you add a second set of PDUs into the rack because the rack is already nearly full you can add only two additional Bricks If however thi...

Page 272: ...V 30 A power 2 PDUs This chart shows of the power cables A fully cabled 230 V 30 A two PDU system connects the redundant power cables to PDU 2 in a similar pattern Brick 6 Brick 5 Brick 9 Brick 7 Brick 8 Brick 1 Brick 2 Brick 3 Pilot Slammer PDU 1 Front outlets Brick 4 Brick 11 Brick 12 Brick 10 DMS ...

Page 273: ...r 13 Bricks A Data Management Systems DMS unit Note Alternatively you can replace the DMS unit with an additional Brick in phase A Figure 72 shows the power cable configuration for a two PDU 208 V 30 A three phase system Important For fewer than 13 Bricks be sure to balance the load across the three phases To add a second Slammer replace two Bricks that are plugged into phase A or phase C ...

Page 274: ...Us Brick 12 Brick 11 Brick 10 Brick 8 Brick 7 Brick 6 Brick 5 Brick 9 Slammer 1 Brick 1 Brick 2 Brick 3 Brick 4 Pilot This chart shows of the power cables A fully cabled 208 V 30 A two PDU three phase system connects the redundant power cables to PDU 2 in a similar pattern PDU 1 Brick 13 Phase A Phase B Phase C DMS ...

Page 275: ...ers of Bricks The calculations include the current and power used by one Slammer Table 101 Current and power in a 115 V system Bricks Current amps Watts 2 13 334 1386 6 3 16 001 1644 9 4 18 668 1903 2 5 21 335 2161 5 6 24 002 2419 8 7 26 669 2678 1 8 29 336 2936 4 9 32 003 3194 7 10 34 670 3453 0 11 37 337 3711 3 12 40 004 3969 3 13 42 671 4227 9 14 45 338 4486 2 ...

Page 276: ... and power in a 230 V system Bricks Current amps Watts 2 6 46 1386 6 3 7 69 1644 9 4 8 92 1903 2 5 10 15 2161 5 6 11 38 2419 8 7 12 61 2678 1 8 13 84 2936 4 9 15 07 3194 7 10 16 30 3453 0 11 17 53 3711 3 12 18 76 3969 3 13 19 99 4227 9 14 21 22 4486 2 15 22 45 4744 5 16 23 68 5002 8 ...

Page 277: ...icular configuration of PDUs Slammers and a Data Management Systems DMS unit All systems include one Pilot These tables also summarize the current drawn and power consumed by each configuration Table 103 System configurations for 20 A service Voltage PDUs Slammers DMS unit Maximum Bricks Current Power 115 2 1 0 3 16 00 1404 1 2 15 33 1604 4 1 0 8 29 34 3006 1 8 31 34 3206 2 0 6 30 40 3192 1 5 29 7...

Page 278: ...he configuration of a two PDU system to one Slammer two Bricks and one DMS unit All systems include one Pilot 230 2 1 0 9 15 07 3195 1 8 14 84 3136 2 0 7 15 81 3398 1 6 15 58 3340 4 1 0 22 31 06 6553 1 21 30 83 6494 2 0 20 31 8 6756 1 19 31 57 6698 Table 103 System configurations for 20 A service continued Voltage PDUs Slammers DMS unit Maximum Bricks Current Power ...

Page 279: ...rations for 30 A service Voltage PDUs Slammers DMS unit Maximum Bricks Current Power 115 2 1 0 5 21 34 2205 1 5 23 34 2405 2 0 3 22 40 2391 1 2 21 73 2324 4 1 0 14 45 34 4608 1 13 44 67 4541 2 0 12 46 40 4794 1 11 45 74 4727 230 2 1 0 13 19 99 4228 1 12 19 76 4170 2 0 11 20 73 4431 1 10 20 50 4373 4 1 0 29 39 67 8361 1 28 39 44 8302 2 0 27 40 41 8564 1 26 40 18 8506 ...

Page 280: ...e failed component reaches Pillar Data Systems There is no cost to the customer as long as the defective component is returned within 10 calendar days Carefully follow these instructions to ensure the safe and timely return of your defective material To pack the FRU 1 Remove the replacement part from the package in which it was shipped Retain the anti static bag if one was provided 2 Locate and re...

Page 281: ...4 Place the part into the empty package 5 Seal the packag securely with shipping tape 6 Attach the prepaid shipping label over the old shipping address label 7 Contact the carrier identified on the shipping label to arrange the pickup of your return ...

Page 282: ...are Specifications Introduction to Hardware Specifications Hardware specifications sometimes called data sheets Describe the system s operating environment List the agency approvals List physical attributes of the Axiom system and its hardware components ...

Page 283: ...rs For details see Slammer Hardware Specification Two to 16 Brick storage enclosures For details see Brick Hardware Specification One to four PDUs per rack the number of which depends on power inlet characteristics and the number of components in each rack For details see Axiom PDU Hardware Specification One or two racks the number of which depends on the configuration of Slammers and Bricks For d...

Page 284: ... Hz 30 A Nominal 200 240 V 47 63 Hz 30 A 199 217 V 47 63 Hz 30 A Wye connected 3 phase The total power required by a rack depends on the number and type of hardware that is in the rack Refer to Current and Power Summary in Appendix E Component Configuration Limits in Appendix E System Environmentals Table 105 System altitude specifications Mode Elevation operational 200 to 10 000 ft 61 to 3048 m n...

Page 285: ...s were tested to ISO 7779 by standard specifications One Pilot One NAS Slammer Three Bricks Such a system generates an acoustic level that is no greater than 70 dBA Table 106 System temperature and humidity specifications Mode Temperature Non condensing Humidity Max wet bulb temperature Gradient operational 41 to 104º F 5 to 40º C up to 7000 ft 10 85 10 hr gradient 86 F 30 C 36º F hr 20º C hr nono...

Page 286: ...stic level tested to ISO7779 Does not exceed 6 5 Bels under normal conditions which is 73 4º F 23º C ambient all fans operational no fault conditions The acoustic level will increase under fault conditions Table 108 System random vibration specifications Mode Force Frequency Time operational 0 1 G RMS 3 100 hz X Y and Z axis 15 min nonoperational Administered using the Telcordia GR 63 CORE test sp...

Page 287: ...ts Table 109 Safety and quality standards Logo Standard FCC United States This device complies with FCC Rules Part 15 Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference that may be received including interference that may cause undesired operation CB Scheme by IECEE standard IEC 60950 Third Edition 1999 C...

Page 288: ...mful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense Table 110 EM emissions immunity Standard CISPR 22 A EN55022 Class A radiated and conducted emissions 110V 220V EN55024 Immunity EN 61000 3 2 EN 61000 3 3 EN 61000 4 2 ESD 4 kV contac...

Page 289: ...o Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits that are controlled by different circuit breakers or fuses CAUTION Changes or modifications that are not expressly approved by the party that is responsible for compliance could void the user s authority to operate the equipm...

Page 290: ...nformity with the requirements of the Directive has been signed by Pillar Data Systems 2840 Junction Avenue San Jose CA 95134 The following standards were applied 1 Emissions EN55022 Class A radiated and conducted 120v 220v 2 EMC EN55024 immunity EN 61000 3 2 EN 61000 3 3 EN 61000 4 2 ESD 4 kV contact 8 kV air EN 61000 4 3 Radiated immunity within the limits that are listed in our technical specif...

Page 291: ...tional Safe Transit Association ISTA 2A Procedures 1 and 2 For packages over 150 lb Network Equipment Building System NEBS core standards System Warranty Hardware components in an Axiom storage system are covered by a three year warranty Pilot Hardware Specifications A Pilot is an active management and provisioning front end as well as the administrator interface to an Axiom storage system ...

Page 292: ...h control units Attribute Value Height 3 5 in 8 9 cm 2U Width 17 7 in 45 0 cm Depth 24 in 61 0 cm Weight 40 lb 18 1 kg Table 112 Pilot power characteristics per control unit Power characteristic Value Frequency Hz 47 63 AC voltage 100 240 Current draw 1 6 A at 115 V 0 8 A at 230 V Max power consumption VA 150 Max heat dissipation BTU hr 750 AC plug type 2 IEC 320 connection ...

Page 293: ... radio frequency energy and if not installed and used in accordance with the instruction guide may cause harmful interference to radio communications Operation of this equipment in a residential area is may cause harmful interference in which case the user must correct the interference at his own expense Notice 1 The changes or modifications not expressly approved by the party responsible for comp...

Page 294: ...rements For packages under 150 lb International Safe Transit Association ISTA 2A Procedures 1 and 2 For packages over 150 lb Network Equipment Building System NEBS core standards Table 113 Pilot safety quality standards Logo Standard FCC United States This device complies with FCC Rules Part 15 for a class B digital device Conformite Europeenne DoC ...

Page 295: ... can be ordered as either a SAN or a NAS front end Slammer Dimensions and Weight Slammer Power Characteristics Table 114 Slammer dimensions and weight Attribute Value Height 7 in 17 78 cm 4U Width 17 72 in 45 cm Depth 26 in 66 cm Weight 100 lb 45 4 kg Table 115 Slammer power characteristics Power characteristic Value Frequency Hz 47 63 AC voltage 100 120 200 240 Max power consumption VA 720 ...

Page 296: ...e Four IEC 320 C13 connection Table 116 Slammer safety quality standards Logo Standard FCC United States This device complies with FCC Rules Part 15 Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference that maybe received including interference that may cause undesired operation CB Scheme by IECEE stand...

Page 297: ... emissions 110v 220v EN55024 Immunity EN 61000 3 2 EN 61000 3 3 EN 61000 4 2 ESD 4 kV contact 8 kV air EN 61000 4 3 Radiated immunity within the limits that are listed in our technical specifications EN 61000 4 4 Electrical fast transients burst 1 kV AC 0 5 kV I O EN 61000 4 5 Surges 1 kV differential mode 2 kV common mode EN 61000 4 6 Conducted immunity 3 V EN 61000 4 11 Supply dips interruptions...

Page 298: ...t Association ISTA 2A Procedures 1 and 2 For packages over 150 lb Network Equipment Building System NEBS core standards Brick Hardware Specification A Brick is a high performance disk subsystem with an optimized proprietary RAID controller Brick Dimensions and Weight Table 118 Brick dimensions and weight Attribute Value Height 3 5 in 8 89 cm 2U Width 17 72 in 45 cm Depth 22 in 55 88 cm Weight 65 l...

Page 299: ...ck Power Characteristics Table 119 Brick power characteristics Power characteristic Value Frequency Hz 47 63 AC voltage 100 120 200 240 Max power consumption VA 267 Current draw 2 667 A at 115 V 1 233 A at 230 V Max heat dissipation BTU hr 1370 AC plug type Two IEC 320 connections ...

Page 300: ...nited States This device complies with FCC Rules Part 15 Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference that maybe received including interference that may cause undesired operation CB Scheme by IECEE standard IEC 60950 Third Edition 1999 Conformite Europeenne DoC UL and CSA under UL cUL TUV GS IS...

Page 301: ...e standards Table 121 Brick EM emissions immunity Standard CISPR 22 A EN55022 Class A radiated conducted emissions 110v 220v EN55024 Immunity EN 61000 3 2 EN 61000 3 3 EN 61000 4 2 ESD 4 kV contact 8 kV air EN 61000 4 3 Radiated immunity within the limits that are listed in our technical specifications EN 61000 4 4 Electrical fast transients burst 1 kV AC 0 5 kV I O EN 61000 4 5 Surges 1 kV differ...

Page 302: ...t breakers Inlet cable 15 ft 4 572 m min Plug options L6 20P L5 20P 15 ft 4 572 m min Plug options L6 30P L5 30P Voltage input 100 240 VAC 100 240 VAC Voltage output 100 240 VAC 100 240 VAC Circuit breakers Two 10 A ea Each circuit breaker controls half of the outlet receptacles Two 15 A ea Each circuit breaker controls half of the outlet receptacles Receptacle retention device All receptacles hav...

Page 303: ...mmers in the rack Surge suppression 270 VAC 320 VAC Table 123 Rack specifications for an Axiom system Criteria Pillar 42 U Non Pillar 42 U minimum requirements Height inside 42 U 73 6 in 187 cm 42 U 73 6 in 187 cm Width inside 17 7 in 45 cm 19 in 48 26 cm panel 17 7 in 45 cm rail to rail Height outside 78 7 in 199 9 cm Width 23 8 in 60 48 cm overall 17 7 in 45 cm rail to rail 19 in 48 26 cm panel ...

Page 304: ...ented 1 in 2 54 cm deep min 1 in 2 54 cm clearance between front vertical channel and inside of frame Rear door Vented Lockable Open left right Vented Sides Solid Removable Lockable 1 in 2 54 cm between side and frame Vertical channels Square or round hole unthreaded 26 in 66 cm apart EIA spacing Front to rear mounting Cage nuts Square or round EIA standard mounting holes preferred Vents Front and...

Page 305: ... faces downward 24º maximum slope PDU 4 PDUs 90 240 VAC 50 60 Hz 20 30 A 42 C13 outlets Horizontal mount Redundant power 90 240 VAC 50 60 Hz 8350 watts Heat dissipation 28 500 BTU hr 28 500 BTU hr Frame gauge 12 14 Loaded weight 1505 lb 683 kg 1505 lb 683 kg Topple angle when fully loaded and stationary 12º when front of rack faces downward 24º when rear of rack faces downward Table 123 Rack speci...

Page 306: ...igure 73 Maximum tilt angles for stationary Pillar 42 U racks Ramp 12º maximum tilt 42U Rack Front Rear C a b li n g a p e r a tu re P il la r A x io m c o m p o n e n ts 24º maximum tilt 42U Rack Rear Front C a b l i n g a p e r a t u r e P i l l a r A x i o m c o m p o n e n t s Ramp ...

Page 307: ...cations 264 B back up data procedure 17 backups when to do 18 batteries Slammer charger 49 how to insert 50 remove 48 LED status 47 location 47 part number 45 recharge time 46 replacement task summary 48 shelf life 50 bezels Brick how to attach 117 remove 117 LED status 151 part number 115 replacement task summary 116 bezels Pilot how to attach 29 remove 28 LEDs 27 part number 27 replacement task ...

Page 308: ...ort cabling designations 208 replacement concepts bezels 116 chassis 149 disk drives 118 ES modules 125 power supply fan modules 130 RAID controllers 136 spare disk drives 142 two Slammer system cable Bricks 1 to 4 228 cable Bricks 13 to 16 234 cable Bricks 5 to 8 236 cable Bricks 9 to 12 237 C cabling designations port 208 cabling tables one Slammer system Bricks 1 to 4 228 Bricks 13 to 16 234 Br...

Page 309: ...summary 30 current usage overall 256 D data sheets See hardware specifications defaults factory 36 designations port 208 dimensions and weight Bricks 279 Pilots 273 Slammers 276 disk drives Brick See also spare disk drives Brick binding 123 how to insert 123 remove 122 LED status 119 location 119 part number 115 replacement task summary 121 documentation conventions caution warning and danger sign...

Page 310: ...s Slammer how to remove 58 fan modules Slammer how to insert 60 fans Slammer LED status 57 location 57 part number 45 replacement task summary 58 fault FLT LED Slammer startup progress code 241 FC circuits cabling Slammer 209 LED status 196 FCC warning statement 269 FRUs lists Brick 115 Pilot 27 Slammer 45 maps Brick 114 Pilot 26 Slammer 44 replacement procedure list 15 replacement task summaries ...

Page 311: ... power supplies 79 replace Slammer private interconnect Modules 84 return failed component 261 hardware specifications acoustics 267 altitude 265 dimensions and weight Bricks 279 Pilots 273 Slammers 276 humidity 266 PDU 283 power characteristics Bricks 280 Pilots 273 Slammers 276 rack 284 regulatory agency compliances Bricks 281 Pillar Axiom system 268 Pilots 274 Slammers 277 temperature 266 vibra...

Page 312: ...nnect modules 86 RAID controllers 137 Slammer CUs 195 spare disk drives 144 log in to Axiom Storage Manager 9 M motherboard trays Slammer how to insert 67 remove 66 replacement task summary 64 motherboards Slammer location 63 part number 45 N NAS Slammers how to evaluate LED startup codes 241 network interface modules Slammer how to insert 76 remove 74 LED status 72 location 72 part number 45 repl...

Page 313: ...s 24 FRU map 26 hardware specifications 272 how to attach bezels 29 identify control units 31 insert control units 34 remove bezels 28 remove control units 32 reset configuration parameters 36 part numbers 27 replacement concepts bezel 27 control units 30 software 24 port cabling designations 208 power connection 115V 20A 2 PDUs 250 115V 20A 4 PDUs 251 208V 30A 3 phase 255 230V 30A 2 PDUs 253 requ...

Page 314: ...ime battery 46 recovery files Pilot reset configuration parameters 36 regulatory agency compliances EM emissions and immunity Bricks 282 Pillar Axiom systems 269 Slammers 278 safety and quality standards Bricks 281 Pillar Axiom systems 268 Pilots 275 Slammers 277 system 268 remove Brick bezels 117 chassis 154 disk drives 122 ES modules 127 power supply fan modules 133 RAID controllers 139 spare di...

Page 315: ...e 13 remove rack doors 19 remove rack panels 21 replace Brick bezels 116 replace Brick chassis 149 replace Brick disk drives 118 replace Brick ES modules 125 replace Brick power supply fan modules 130 replace Brick RAID controllers 136 replace Brick spare disk drives 142 replace Pilot bezels 27 replace Pilot control units 30 replace Slammer batteries 46 replace Slammer bezels 53 replace Slammer ch...

Page 316: ...eries 47 bezels 191 control unit 195 fan 57 FC ports 196 FS ports 196 network interface module 72 network ports 197 power supply 80 private interconnect module 86 part numbers 45 port cabling designations 208 power down definition 13 replacement concepts batteries 46 bezels 53 chassis 100 fan modules 56 motherboard trays 61 network interface modules 70 PCI cards 92 power supplies 79 private interc...

Page 317: ...x 298 Pillar Data Systems Confidential U USB keys 37 V vibration specifications random 267 W WARNING notices in English 160 non English translations 159 signal word conventions 2 write through cache mode 46 ...

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