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Chapter 3
Introduction to Pilot Service Procedures
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Pillar Data Systems Confidential
• Cold start a CU.
• Notify administrators (through alerts) or Technical
Support (through Call-Home messages) of the problem.
• Accept new hardware into the system.
• Run backups.
• Run automatically scheduled work such as scheduled
snapshots.
When a single Pilot CU fails, any or all of the following
notification methods occur:
• If email and the Call-Home feature are configured and
enabled, a Call-Home message is sent to Technical
Support. A Technical Support Engineer initiates a service
call.
• If email and alerts are configured and enabled, an alert is
emailed to designated recipients.
• An event is written to the event log.
• Axiom Storage Manager displays a Failed status in the
Health pages.
Note: No Pilot LEDs blink, however, to indicate the failure.
There is no Guided Maintenance for Pilots. If the Pilot bezel
fails, you replace the bezel. If a single Pilot CU fails, you
replace the CU. You can replace the bezel and a failed CU
while the Axiom system is operational.