Oki OKIFAX 5780 Options Manual Download Page 102

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OKIFAX 5780/5980

102

Transmission Troubleshooting

Transmission fails; a communication error occurs.

See if the server is down.

Are the IP ADDRESS, SubNetMask and Default Gateway
settings correct?

Has the SMTP server been configured correctly?

Has the host name been registered?

If using DNS, is the DNS server address correct?

If DNS is ON, some servers may cause an error.

Display shows message “OPTION BOARD ERROR.”

An error may have occurred at the interface between the
fax machine and the network card.

Turn off the fax machine. Verify that the network card is
correctly installed. Turn the machine on.

I have turned MDN (or DSN) ON, but no confirmation has
been returned.

Both MDN and DSN are sent as text-format messages. If
the TEXT PRINT setting is OFF, the confirmations will
not print.

MDN: If the receiving Internet Fax/e-mail client is not
capable of receiving MDN, you may not get a receipt.

DSN: If the receiving server does not support DSN, you
may not receive any confirmation.

The TIFF file I sent does not print out at the receiver.

Resend the file, making sure to use Standard resolution
and MH coding.

If you sent the file using Ex-fine resolution or any
coding mode other than MH, the receiving machine may
not be able to work with the file.

T.37 simple mode Internet Fax products support only the
STD and FINE resolution settings and MH coding mode.

Summary of Contents for OKIFAX 5780

Page 1: ..._ _ p T 37 Option Guide P N 59338802 ...

Page 2: ...ight 2002 by Oki Data All Rights Reserved Second Edition January 2002 Written and produced by the Oki Data Training and Publications Department Trademark Information OKI and Oki Data are registered trademarks and OKIFAX is a trademark of Oki Electric Industry Company Ltd Other product names and brand names are registered trademarks or trademarks of their proprietors Contact Information Please addr...

Page 3: ...6 Header 16 E mail body text 16 Attachment s TIFF or PDF 16 What Your T 37 Internet Fax Machine Can Do 17 Helpful Hints T 37 18 PSTN Faxing vs Internet Faxing 18 Internet Fax 18 Status of Server 19 Backup Archive Network Scan 19 Operation Overview 20 Installation 20 Setup 20 Customization 20 LAN Topologies and Operating Systems 21 LAN 21 Network Print Protocols 21 Internet Fax Protocols 21 Managem...

Page 4: ...Document 60 Sending to a Pre programmed E mail 61 Sending to a Non Programmed E mail 64 Limitations and Suggestions 64 TIFF or PDF Format 65 General Information 65 Text Attachment 66 Viewing TIFF Files 67 Viewing PDF Files 67 Receiving Internet Faxes 68 Automatic Reception 69 Manual Reception 69 Receiving TIFF files 70 Restrictions 70 Receiving e mails Body Text 72 Printing e mails 72 Gateway Serv...

Page 5: ...ting Systems 91 Configuring from Network Utilities 91 Configuration 92 Settings 93 User Functions 93 Banner Output 95 Problem Solving 96 End User 96 Option Board Error 96 LAN Data Error 96 Network Problem 96 NetworkAdministrator 97 Service Codes 97 SMTP Error Codes 97 SMTP Protocol Error Codes 99 POP3 Communication Errors 100 Transmission Troubleshooting 102 Reception Troubleshooting 103 E mail to...

Page 6: ...rstand T 37 Internet Fax Operation Overview End User Information Provided Components of an Internet Fax What Your T 37 Internet Fax Machine Can Do Operation Overview End User This section should be used as a quick reference for using the your T 37 Internet Fax This section does not provide detailed explanations of features or settings Other sections provide these details ...

Page 7: ...n be connected to a 10 BaseT or 100baseTX LAN To make a LAN connection the following information must be configured on this machine Ask your network administrator about these settings an IPAddress SubnetMask Default Gateway If the LAN uses a DHCP server it is not necessary to configure these settings as the server will do it automatically Internet Fax settings can be configured either using the ne...

Page 8: ...ss Name DNS Server s IPAddress Host Name e mailAddress These settings are similar to those of popular mail clients such as Netscape Messenger Outlook and Eudora You can start transmission when these settings have been configured To send a fax place a document on the machine and press the one touch button on which the e mail address of the recipient has been registered the document will be scanned ...

Page 9: ...nter a server name only if a DNS server has been configured DNS Server s IP ADDRESS This setting is not required if the SMTP server has been specified by its IPADDRESS ADNS server can convert a server name into an IPADDRESS Host Name Enter the host name of this machine If you do not know the host name enter the e mail address of this machine instead E mail Address Enter the e mail address assigned...

Page 10: ...S Server s IPAddress POP Server User Name POP Server Password The machine is ready to receive Internet Fax messages when these settings have been configured To receive a fax message the machine will access the server automatically at regular intervals according to the POP Interval Time setting If there is mail the machine will print it out automatically This machine only receives TIFF files and te...

Page 11: ...ver can convert a server name into an IPADDRESS POP Server User Name Enter the user name assigned to this machine for accessing the POPserver POP Server Password Enter the password assigned to this machine for accessing the POPserver Accessing Network Settings From the Fax Machine Front Panel 1 Press Menu Exit to enter the menu 2 Using the numeric keypad enter the User Function Number see the foll...

Page 12: ...ne Mode Available ONLY when 600 dpi option is installed User Function 90 IFAX Sender ID User Function 91 Domain Name User Function 92 Return Receipt User Function 93 Receipt Format User Function 94 Send File Format User Function 95 POP GW Setting User Function 96 GW Forward Text User Function 97 Send Notification User Function 98 Network Settings 1 IPADDRESS 2 SUBNETMASK 3 DEFAULTGATEWAY 4 SMTP SE...

Page 13: ... Warranty Document Option Guide s OKILAN 7100e User s Guide Software Utilities CD ROM Each item is explained below User s Guide The User s Guide provides the information common to all configurations Warranty Document The Warranty Document provides the warranty service and support and Material Safety Data Sheet information for this product series ...

Page 14: ...ry options for the product series OKI HRS600 600 dpi Transmission This section provides the information about the 600 dpi Transmission option for the product series Handset This section provides the information about the handset option for the product series Dual Line This guide provides the information unique to the Dual Line configuration of the product series T 37 Internet Fax This guide provid...

Page 15: ...t and manage print devices from your PC on the network Network Print Driver The Network Print Driver enables network printing from your fax machine The Network Print Driver supports only network printing Network faxing is not supported You can print and fax locally through the parallel port using a print driver supplied with Unimessage Pro LPRAdd Port Pop up Monitor Utility The LPR Add Port Pop up...

Page 16: ... Date information The header may include RE Subject information The header is automatically generated as part of the Internet Faxing process The header defines the format for attachments E mail body text The e mail is the body text e mail message Attachment s TIFF or PDF The attachment s are the fax part of the Internet Fax The content of the attachments TIFF or PDF is determined by the end user P...

Page 17: ...ed Telephone Network PSTN send and receive faxes via the Internet print via a Local Area Network LAN act as a network scanner act as a Gateway service act as a convenience copier Important Internet faxes differ from traditional faxes in these ways Although your OKIFAX has security features faxes sent over the Internet are more vulnerable to interception than faxes sent over the PSTN ...

Page 18: ...communication conducted via telephone lines You are probably familiar with PSTN faxing PSTN Faxing requires telephone numbers and telephone lines Internet Faxing is fax communication conducted via the Internet It resembles e mail communications more than it does PSTN faxing Internet Faxing requires e mail addresses mail servers Internet connections and fax machines capable of Internet Faxing Inter...

Page 19: ...hine to create digital versions of documents you only have in hardcopy form To do this send the document as an Internet Fax to your e mail address When the document is scanned a TIFF or PDF version of the document is created By sending it to yourself you will have a digital version of the hardcopy document You can then use various software packages to work with the digital TIFF or PDF version An e...

Page 20: ...e and network lines installing consumables Installation may be performed by anyone Refer to Installation in the User s Guide for more information Setup Setup covers the network installation procedures such as establishing the IP Addresses and configuring the network card A network administrator will perform setup Customization Customization covers the programming procedures such as One Touch keys ...

Page 21: ...e LAN 10base T Ethernet 100base TX Ethernet Fast Ethernet Operating systems supported by the printer driver Windows 95 Windows NT 4 0 Windows 2000 NetWare 3 x NetWare 4 x NetWare 5 x When printing Macintosh and UNIX are not supported Network Print Protocols TCP IP IPX SPX NetBEUI Internet Fax Protocols TCP IP SMTP POP3 DNS Management Protocols SNMP MIB ...

Page 22: ... recorded on the network card Settings Stored on the Fax Machine The Configuration Report lists the current settings of the facsimile machine Printing the Configuration Report 1 Press Menu Exit to enter the menu 2 Press or to select Report Print Press Enter 3 Press or until the report you want appears on the display Press Enter 4 Print all the reports you want then press Menu Exit to return to sta...

Page 23: ...pressing a button on the network card Using the Fax Machine s Menu The Configuration Report lists the current settings of the facsimile machine Printing the NIC Configuration Report or the NIC Information Report 1 Press Menu Exit to enter the menu 2 Press or to select Report Print Press Enter 3 Press or until the report you want appears on the display Press Enter 4 Print all the reports you want t...

Page 24: ...port If you turn the power on while pressing this button down the Network Card will initialize its settings Network Card Manual 7100e User s Guide The 7100e User s Guide which is supplied with the optional network card explains how to use the Network Card The 7100e User s Guide describes the installation of a network card in an LED printer Some of the operations in the 7100e User s Guide do not ap...

Page 25: ... Network settings can also be changed over a network using various tools If your network card cannot fax using the Internet User Functions 83 to 98 will not display You must work with your network administrator to determine the correct information for many of the settings Accessing Settings 1 Press Menu Exit to enter the menu 2 Press or until Setup appears on the display Press Enter 3 Press or unt...

Page 26: ...Coding Mode User Function 89 Extra Fine Mode Available ONLY when 600 dpi option is installed User Function 90 Sender ID email User Function 91 Domain Name User Function 92 Return Receipt User Function 93 Receipt Format User Function 94 Send File Format User Function 95 POP GW Setting User Function 96 GW Forward Text User Function 97 Send Notification User Function 98 Network Settings 1 IPADDRESS 2...

Page 27: ...tings are ON or OFF Default is ON Set to ON If Paper Size Check is set to ON an alarm displays when the paper size specified from the PC does not match the paper size specified for the tray of the fax machine When this alarm is displayed put the correct size of paper in the specified tray Printing begins when the tray is closed After printing set the same paper as configured for the tray or change...

Page 28: ... Do not change the default configuration unless it is absolutely necessary Settings are 5 sec 30 sec 5 min Default Setting is 30 sec POP Interval User Function 83 Use this to set the interval between POP receptions If daily is selected four slots fields are available for programming Each slot field can can be programmed with a different time or Times can be programmed into the slots beginning with...

Page 29: ...og prevents repeat receptions of any messages that have already been read However if there are more than 50 messages on the server you may experience errors Your fax machine will receive and print e mails but the log will not be correct To correct this error Have the network administrator delete the received e mails mail data on the mail server Make sure there is no mail Activate the POP reception...

Page 30: ... com Available settings are 12 to 12 in one hour increments The default setting is 0 In the United States the difference is always a negative value Example East Coast Standard Time is 5 Text Print User Function 86 This function determines if the body text of an e mail is printed If this function is set to ON the text in e mail is printed Available settings are ON and OFF The default setting is ON ...

Page 31: ...d any TIFF attachments print TYPE1 SUBJECT FROM TO information prints TYPE2 All header information prints This information includes all routing and server information The default setting is TYPE1 Coding Mode User Function 88 This function determines the coding mode for the TIFF file images sent by Internet Facsimile Available settings are MH MR MMR Compression Rates MH low MR medium MMR high The d...

Page 32: ...er ID e mail User Function 90 This function determines if the sender ID is included with images scanned by the Internet Fax Available settings are ON or OFF The default setting is ON The setting for this function always applies when using Internet Fax The Sender ID User Function 90 is independent from Sender ID On Off User Function 23 User Function 23 Sender ID On Off is for G3 transmissions If yo...

Page 33: ...ay for relay fax Domain Name Restrictions Up to five 5 domain names may be registered Each domain name may be up to 64 characters long When a SMTP reception request is received the e mail will be received only if the sender s domain name matches one of the registered domain names If there is no match your fax machine assumes that the e mail cannot be received Reception does not occur You may use L...

Page 34: ... Return Receipt is set to ON you will receive a notification when the recipient of your message opens it The recipient MUST HAVE a mail program that uses the Message Disposition Notification MDN standard Netscape Messenger Eudora Pro and the OKIFAX 5750 5950 and 5780 5980 Series Facsimile Machines support MDN When User Function 98 Network Settings Item 12 Delivery Service Notification DSN is set t...

Page 35: ...Message Disposition Notification is a request for confirmation on whether or not the message has been read If MDN is set to ON a confirmation is returned if the recipient is an Internet Fax machine or a mail client that supports MDN The format of the confirmation depends on the type of the receiving Internet Fax or mail client If the recipient has the same Internet Fax machine as yours a notificat...

Page 36: ... Default is TEXT Send File Format User Function 94 This function determines the format of an e mail sent from the T 37 machine The format can be TIFF or PDF Available settings are TIFF or PDF Default is TIFF If the receiver is another OKI T 37 device the format must be TIFF POP GW Setting User Function 95 To use the POP Gateway Service both a Subject and Password must registered User Function 95 P...

Page 37: ...lable settings are ON or OFF Default is ON Send Notification User Function 97 When User Function 97 Send Notification is set to ON the fixed text message and scanned TIFF or PDF files are sent to the specified e mail address When User Function 97 Send Notification is set to OFF only the scanned TIFF or PDF files are sent Available settings are ON or OFF Default is ON ...

Page 38: ...ary Server 10 HOST NAME 11 FAX E mailAddress 12 DSN Delivery Status Notification 13 NIC INITIALIZE After changing the network settings under User Function 98 press MENU The machine goes into standby mode After a few seconds pause the display shows that the Network Card is being initialized The data on the Network Card is updated when this message disappears Do not press MENU again while the initia...

Page 39: ...nel of your fax unit the IP Address is used as a static IP address The DHCP setting is automatically disabled To enable the DHCP setting use the Web Page OkiView 32 or Telnet functions After changing the network settings under User Function 98 press MENU The machine goes into standby mode After a few seconds pause the display shows that the Network Card is being initialized The data on the Network...

Page 40: ...ver Restrictions If DNS has been set use the host name e g mail network com If DNS has not been set enter the IP address of the server The address must include the period dividers e g 192 168 4 123 up to 64 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are _ The t...

Page 41: ...s To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are _ The tilde symbol shows on the display as 1 Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 6 POP USER ID Enter the user ID registered on the POP3 server Restrictions up to 16 characters may be entered You may use Latin letters...

Page 42: ...d are _ The tilde symbol shows on the display as 1 Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 8 DNS P SRVADDRESS DNS means Domain Name Service P SRV means Primary Server Sets the IP address of the DNS primary server You do not have to change this setting if the server is connected directly using its IP address 9 DNS S SRVADDRESS DNS mean...

Page 43: ...as 1 Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 11 FAX E mailAddress Enter the e mail address assigned to your machine Restrictions up to 64 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are _ The tilde ...

Page 44: ...livery confirmation to the sender of the message Change this setting to OFF if you are sending a message to a mail server that does not support DSN If you do not change this setting to OFF the server may not be able to handle the message correctly and a communication error may occur Some servers can send mail to servers without DSN In this case no delivery notification will be sent The default set...

Page 45: ...ttings by pressing and holding the button on the card if your network card has a button Make sure that you want to do this before proceeding When you reset the Network Card to factory settings all current settings are lost The message ARE YOU SURE will show on the display You must confirm your choice before the unit will reset to factory defaults ...

Page 46: ... the machine 2 web page of the network card 3 OKIVIEW 32 Adminmanager 4 Telnet Some settings can be accessed with any method Other settings are only accessed by one method This section lists the settings The lists are organized by the method used to access the settings After the lists each access method is discussed ...

Page 47: ...the Web Page Internet Fax to adjust the settings for User Function 98 Network Settings See the OKILAN 7100e User s Guide OKILAN Configuration Using the OKILAN 7100e Web Page Settings Changed by Using the Web Page or the Menu User Function 98 Network Settings 1 IPADDRESS 2 SUBNETMASK 3 DEFAULTGATEWAY 4 SMTP SERVER NAME 5 POPSERVER NAME 6 POP USER ID 7 POPPASSWORD 8 DNS P SRVADDRESS 9 DNS S SRVADDRE...

Page 48: ...y DNS Secondary DNS NetWare AppleTalk NetBEUI Frame Types Internet Host Name E MailAddress DSN DNS Primary Secondary SMTP POP3 Factory Defaults Reset Device You can use OKIVIEW 32 to adjust the settings for User Function 98 Network Settings See the OKILAN 7100e User s Guide OKILAN Configuration Setting Up the OKILAN 7100e Using OKIVIEW 32 or the OKIVIEW 32 on line Help ...

Page 49: ... Web page of the network card use a web browser such as Internet Explorer or Netscape Navigator You can use the Web page of the network card to change the items listed below User Function 98 Network Settings The Web page you access for your fax machine is slightly different from the Web page described in the OKILAN 7100e User s Guide See the OKILAN 7100e User s Guide OKILAN Configuration Using the...

Page 50: ...uide OKILAN Configuration Using the OKILAN 7100e Web Page EtherTalk Not supported by this machine Do not change this setting SNMP See the OKILAN 7100e User s Guide OKILAN Configuration Using the OKILAN 7100e Web Page OKIVIEW 32 The items listed here are only accessed via the web page You can also use the web page to adjust the settings for User Function 98 Network Settings SMTPTransmit Enables or ...

Page 51: ...cessary The default setting is 25 POP Port Number Sets the POP protocol port number Do not change this unless it is necessary The default setting is 110 UseAPOP This setting is available when you are using a POP server that supports APOP With APOP the POP password will be encrypted before it is sent A communication error will occur if this setting is turned on when using a server which does not su...

Page 52: ...N 7100e User s Guide See the OKILAN 7100e User s Guide OKILAN Configuration Setting Up the OKILAN 7100e Using OKIVIEW 32 or the OKIVIEW 32 on line Help The differences are explained in this section The OKILAN 7100e User s Guide contains detailed information about these settings There are differences between the settings you will see for the Internet Fax Web page and the page described in the OKILA...

Page 53: ...re Then go to MENU then Setup then Device Setup You can change the following settings Status Name Location Network Protocols TCP IP RAPP BOOTP DHCP IPAddress Subnet Mask Default Gateway Primary DNS Secondary DNS NetWare AppleTalk NetBEUI Frame Types Internet Host Name E MailAddress DSN DNS Primary Secondary SMTP POP3 Factory Defaults Reset Device You can use OKIVIEW 32 to adjust the settings for U...

Page 54: ...ser s Guide OKILAN Configuration Setting Up the OKILAN 7100e Using OKIVIEW 32 or the OKIVIEW 32 on line Help EtherTalk Not used by this machine NetBEUI See the OKILAN 7100e User s Guide SNMP See the OKILAN 7100e User s Guide The Printer TRAP facility of the tool supplied with Internet Fax has been expanded You can add up to 5 addresses in TCP IP as Printer Traps and also an extra address in IPX SP...

Page 55: ...via the network to change the network settings for your machine There are differences between what you see and what is described in the OKILAN 7100e User s Guide See the OKILAN 7100e User s Guide OKILAN Configuration Setting Up the OKILAN 7100e Using OKIVIEW 32 or the OKIVIEW 32 on line Help ...

Page 56: ... before you begin programming This provides a reference of the speed dial numbers already programmed See the User s Guide Reports Telephone Directory Be sure to write the name for any Speed Dial numbers you program on the One Touch Sheet s The One Touch Sheet s provide space for a limited number of Speed Dial numbers depending on the model of your fax machine OKIFAX 5780 1 through 50 OKIFAX 5980 1...

Page 57: ... 7 The display shows TIFF or PDF Press Enter 8 The display shows SENDER ID EMAIL AT TOP Press Enter 9 The display shows RETURN RECEIPT MDN Press Enter 10 Repeat the above process from Step 4 until you have finished programming 11 Press Menu Exit to return the machine to standby mode 12 When finished with the programming of One Touch keys lift off the plastic cover Use a pencil to write the name of...

Page 58: ...trictions up to 64 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are _ The tilde symbol shows on the display as 1 Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 Must be programmed assigned to Speed Dial keys...

Page 59: ...ditional faxes in these ways Although your OKIFAX has security features faxes sent over the Internet are more vulnerable to interception than faxes sent over the PSTN There is no way to verify that a message has been received in real time by the machine to which it was addressed Differences Internet Fax data is scanned into memory before transmission Your machine must establish a server connection...

Page 60: ...ddress Non programmed e mail also known as a Numeric Keypad or walk up You must send the document as an Internet Transmission See the following section Sending to a Non Programmed E mail for more information 3 Press Start 4 The machine scans the document and stores the document s image data into memory 5 Next the machine establishes a server connection Sending appears on the display when the serve...

Page 61: ...ad the document 2 Press the EMAIL key 2 times 3 The list of e mail options appears on the display For more information refer to the List of e Mail Options 4 Press or to move the cursor to the desired option 5 PressEnter For more information refer to the Descriptions of e Mail Options Program you own e mail address as a One Touch or Speed Dial number This save time when you are working with e mail ...

Page 62: ...ne Touch Speed Dial or Group Whatever you select MUST be programmed with an email before you select it 3 FROM The From section of an e mail is either the default e mail address of the sending machine OR an e mail address programmed to a One Touch key Use this option to select the One Touch key programmed with the sender s address Program your own e mail address as a One Touch or Speed Dial number ...

Page 63: ...ion to have your machine request a confirmation MDN from the recipient s machine that the document was read 8CONFIRMREPORT Use this option to have your machine print a report of locations entered in the TO CC FROM and SUBJECT fields 9 DISPLAY TO Use this option to display the list of locations entered for this field To return to the previous menu press or Stop 10 DISPLAY CC Use this option to disp...

Page 64: ...ess Start Limitations and Suggestions If you need a digital copy of a fax transmission for your records send the fax to the destination and your e mail address Your e mail address will receive a digital copy TIFF or PDF format of whatever you send If you select the same e mail address twice the document will be sent to it only once To stop transmission press STOP The transmission terminates immedi...

Page 65: ... FINE the OKI HRS600 600 dpi TX option must be installed 200 x 200 dpi in PHOTO mode The images are compressed using one of the standard formats used on faxes The formats are listed below MH MR MMR The default format is MH Other manufacturers Internet Fax products may receive only in the STD and FINE resolutions and in MH compression mode Remember this if you are sending a document to an Internet ...

Page 66: ...rmat There are scanned pages attached to this e mail which have been sent from Sender ID or an Internet Facsimile To view or print these pages please use the software program Imaging provided with Windows NT4 0 Windows 95 OSR2 Windows98 WindowsME Windows 2000 Imaging Windows NT4 0 Windows 95 OSR 2 Windows 98 Windows ME Windows 2000 are registered trademarks of US Microsoft Corporation Text for PDF...

Page 67: ...he Print screen or in Properties and set the Print format to Fit to Page If it is set at Actual size part of the fax image may be cut off from the printout Viewing PDF Files To view PDF files you must have Adobe Acrobat Reader Version 3 x 4 x or 5 x installed on your PC Before printing a PDF file from Imaging go to OPTIONS in either the Print screen or in Properties and set the Print format to Fit...

Page 68: ...on is made If your machine performs a manual reception but no messages mail are on the server service code F941 is used as the record of the session Internet Faxes are received into memory Make sure that your machine has enough free memory to receive fax messages If too little memory is available reception may be terminated before the complete message is received Install an optional memory expansi...

Page 69: ...over open paper jam exists If User Function 86 TEXT PRINT is set to ON your machine receives only one message during each reception If there is more than one mail message your machine prints one message at a time Your machine receives multiple mail messages one at a time and prints them one at a time Manual Reception Your machine can manually receive mail If your machine performs a manual receptio...

Page 70: ...OT receive mail messages with PDF attachments Restrictions TIFF Your machine can print out TIFFs in the Full Mode which covers the Simple Mode It cannot print any other TIFF format If your machine receives any other TIFF format a communication error occurs and an error report prints Your machine sends attached files as Simple Mode TIFF files This is the standard for T 37 ...

Page 71: ...stalled if you want to receive files with 600 x 600 dpi resolution Compression Your machine can receive files with the following compression formats MH MR MMR There are many different kinds of TIFFs TIFFs made via Microsoft Imaging can be received by your machine However any TIFF file with the encoding style of CCITT Group 3 ID Fax cannot be received The manuscript main scan bit value does not mee...

Page 72: ...added messages text before and after the TIFFs You can select how or whether these components print Printing e mails When User Function 86 Text Print set to ON the following components print header and e mail Body Text TIFFs Full Mode Limitations Your fax machine can print ASCII text Latin letters and numbers Symbols _ Your fax machine cannot print Base 64 encoded text Your fax machine may not be ...

Page 73: ...achine is programmed with a POP Gateway Subject and Password User Function 95 POP GWSETTING 2 The sender sends an email to the gateway machine with the SUBJECT field formatted as shown SUBJECT PASSWORD 5551212 3 The Gateway machine receives the email and compares the subject field with the pre programmed Gateway Subject and Password Step 1 If they match the Gateway machine dials the phone number t...

Page 74: ...t field of an email that this gateway machine forwards would look like this SEND FAX 5551212 If multiple phone numbers are to be entered they must be separated by SEND FAX 5551212 5551313 5551414 Number 1 5551212 Number 2 5551313 Number 3 5551414 Restrictions 1 The maximum number of digits available for the SUBJECT and PASSWORD is 20 2 The maximum number of digits available for the telephone numbe...

Page 75: ...on 10AUTOANSWER MODE adds the setting FWD to the menu 3 ALL incoming faxes will automatically be forwarded to that email address when an email address has been programmed as the forwarding location and FWD is selected as the answer mode SMTP E mails to a Fax Number Your machine can forward images received via e mail to another fax machine There are two ways to do this SMTP POP The POP method is de...

Page 76: ...medomain com To use the Gateway Service the sender would use FAX 5551212 5950 somedomain com This follows the format FAX telephone number domain name SMTP Image Restrictions TIFFs must be the type of file your machine can receive text files cannot be forwarded when the GW Forward Text Setting User Function 96 is OFF The default setting for GW Forward Text Setting is ON Files in formats not support...

Page 77: ...estrictions You must register the domain names that your machine will communicate with receive data from when forwarding e mail to fax This is intended to prevent unauthorized access of the e mail forwarding function up to five 5 domain names may be registered each domain name may be up to 64 characters long Your machine will only accept data from a sender when the sender s domain name matches one...

Page 78: ...he Internet Fax then forwards the message to an F Code fax machine with the telephone number of 123 It is also possible for an e mail client to communicate directly with this machine To do this specify the IP address of this Internet Fax instead of the e mail client s SMTP server address Specify a recipient using the above address format and attach a TIFF file in a format supported by this Interne...

Page 79: ...ured to forward e mail to the your fax machine Here are some examples of settings for forwarding mail to the your fax machine The settings given here are only examples Servers do not have to be configured as shown in order to use the gateway service The domain name host names and IP addresses given in this text are for example only You must set these values according to your own network setup You ...

Page 80: ...vice on the network Add a record to the zone file Add a PTR record to the reverse zone file Restart the Server Network Setup The network in our example has this setup Network domain name abc com Host name of the mail server in this domain mail abc com IP address of this mail server 192 168 1 100 Host name of the DNS server in this domain dns abc com IP address of this DNS server 192 168 1 101 IP a...

Page 81: ... 1 101 user abc com IN A 192 168 1 50 fax abc com IN A 192 168 1 105 Add a PTR Record Add a PTR record of the fax machine to the reverse zone file Pointer PTR Record 100 1 168 192 in addr arpa IN PTR mail abc com 101 1 168 192 in addr arpa IN PTR dns abc com 50 1 168 192 in addr arpa IN PTR user abc com 105 1 168 192 in addr arpa IN PTR fax abc com Restart the Server When all the records have been...

Page 82: ...s and will not forward it to your fax machine To prevent this configure the mail server so it does not process mail addressed to host fax abc com The example assumes that The OS of mail abc com is FreeBSD The mail server is sendmail Configuration file sendmail cf is generated using utility CF You will have to edit sendmail cf directly if no utility of this kind is available The procedure for this ...

Page 83: ...ve mail to hosts located within its domain EXCEPT mail to hosts listed in sendmail lw 2 Add a string specifying e mail to FAX relay to etc sendmail lw fax With fax the server DOES NOT receive mail to fax abc com 3 Create sendmail cf and 4 overwrite the original sendmail cf with it 5 Restart the mail server After the above changes sendmail will forward mail addressed to xxxx fax abc com to your fax...

Page 84: ...incoming faxes from an F Code fax machine to an e mail address Important Be aware that although your OKIFAX has security features password protection access restricted to certain domain names any system is vulnerable to attack If you set up your OKIFAX for this feature it may be possible for unauthorized faxes to be sent to other machines through your fax machine Relay Print User Function 28 must ...

Page 85: ...gned e mail address See the User s Guide Advanced Operations Confidential Faxes Programming Personal Confidential Mailboxes See the User s Guide Advanced Operations Relay Faxing How it works 1 An F Code fax machine sends the fax message to your Internet Fax machine 2 Your Internet Fax machine then converts the message to an e mail and forwards it to a mail server 3 The mail server then sends the e...

Page 86: ...our fax machine as a network scanner You have a hard copy document that you would like to have on file as a digital copy You can use your fax machine to scan the document and send the scan version digital copy to your e mail address The scan version of the document is a TIFF or PDF file How it Works The document is scanned as if it were being sent as an Internet Fax but the document is actually se...

Page 87: ...ser Function 90 Sender ID must be set to ON when you are using your fax machine for faxing using the Internet This places the Sender ID on the top of any documents you send However when you are using your fax machine as a network scanner you do not want this information to appear on your scanned documents Set User Function 90 SENDER ID to OFF while using your fax machine as a network scanner The S...

Page 88: ...select the Quick Setup option where it is available The printer driver provided on the CD ROM supports only network printing Printing via the parallel port is not supported Local printing through the parallel port requires a different driver provided with the optional MFP Kit For further details please contact your authorized supplier Printing on Transparencies When printing on transparencies set ...

Page 89: ...commended procedure 1 Install the printer driver 2 Install the network card utility 3 Configure the network card When printing directly from Windows NT 4 0 or 2000 use LPR Microsoft TCP IP Printing included in Windows NT 4 0 and 2000 Add the LPR port as the driver output port and assign it the IPAddress configured for Network Card TCP IP should be added to Windows NT 4 0 2000 because it is used fo...

Page 90: ... the Oki Print Monitor LPR Utility 4 Configure the network card When printing directly from Windows 95 98 the Oki Print Monitor LPR Utility should be installed from the supplied CD ROM TCP IP must be installed in Windows 95 98 in order to use Oki Print Monitor LPR Utility For more details see the information on the supplied CD ROM ...

Page 91: ... altered from a PC via the network using the utilities on the CD ROM The configuration settings can be accessed from the installer With these utilities TCP IP and NetWare parameters may be configured For more details see the information on the supplied CD ROM When using the above utilities the setup screen for EtherTalk which the fax machine does not support will be displayed Set EtherTalk Disable...

Page 92: ...r the menu 2 Press or to select Setup press Enter 3 Press or until LANOPTIONS appears on the display PressEnter 4 Press or until User Function 98 NETWORK SETTINGS appears on the display To print from Windows using LPR it is necessary to set the IP ADDRESS User Function 98 Setting 1 This is not required if printing from NetWare only It is necessary for using Internet Fax functions ...

Page 93: ...work Printing Auto Tray Switch User Function 80 Paper Size Check User Function 81 LAN Print T O User Function 82 Auto Tray Switch User Function 80 Settings are ON or OFF Default is OFF When Auto Tray Switch is set to ON your fax machine will use paper from another tray when paper runs out in one tray The optional second tray must be installed for this to function The same size paper must be instal...

Page 94: ...ray or change the tray configuration to the correct paper size Set to OFF If Paper Size Check is set to OFF printing occurs even if the PC specified and Paper Tray paper sizes don t match LAN Print T O User Function 82 It is impossible to judge whether printing data is not being transmitted due to network delay or the end of the data stream This time out configuration allows the device to cancel a...

Page 95: ... printed are shown as spaces If a NetWare banner cannot be printed alter the configuration at your PC to No Banner Used or at NetWare Server to No Banner Sent Contact your NetWare Network Administrator for assistance When a problem occurs with banner printing change the banner settings to NO with the correct utilities Do this even though the Network Card supports FTP and LPR banners ...

Page 96: ...ne on LAN Data Error When LAN Data Error is shown on the fax display there may be a problem in the printing data transmitted via the network The printing data will be cancelled Re send the print job If this error occurs while printing documents the error may be a paper jam Clear the jam When the print job was cancelled from a PC LAN DATA ERROR may be displayed This is because defective data may ha...

Page 97: ...ere is the format for SMTP communication service codes E123 E SMTP communication 123 three digit SMTP error code defined by RFC RFC is an Internet standards term meaning Request For Comment RFCs are documents that define standards or proposed standard definitions for network and Internet operation Individual RFCs define specific aspects of network or Internet operation Numbers 900 and above are co...

Page 98: ...1 E mail cannot be received invalid TIFF E932 E mail cannot be received other than invalid TIFF E940 Memory full E942 Command time out E950 Server communication error E951 Cannot specify address SMTP GATEWAY receiving machine is using the individual address E952 SMTP GATEWAY Locations specified number is over E953 No SMTP GATEWAY telephone number is specified E955 SMTP GATEWAY wrong telephone numb...

Page 99: ...wn E450 Requested mail action not taken mailbox unavailable Example the mailbox is busy E451 Requested action aborted local error in processing E452 Requested action not taken insufficient system storage E500 Syntax error command unrecognized This may include errors such as command line too long E501 Syntax error in parameters or arguments E502 Command not implemented E503 Bad sequence of commands...

Page 100: ...e specific aspects of network or Internet operation Codes F001 Text print When F001 occurs the Number of Pages column in the Activity Report is blank F002 Text received but not printed When F002 occurs the Number of Pages column in the Activity Report is blank F010 POP protocol USER command error F020 POP protocol PASS command error F030 POP protocol RETR command error F040 POP protocol DELE comma...

Page 101: ...P GATEWAY receiving machine is using the individual address F952 POP GATEWAY Locations specified number is over F953 POP GATEWAY Subject Description Style Error F954 POPGATEWAYPassword Error F955 POP GATEWAYWrong Telephone Number F956 TEXT forwarding error FF00 Mupis Command Transmission Failed or Response against Command is Invalid FF02 End of Maintenance Request Receiving Defective F980 NIC ABOR...

Page 102: ...ed Turn the machine on I have turned MDN or DSN ON but no confirmation has been returned Both MDN and DSN are sent as text format messages If the TEXT PRINT setting is OFF the confirmations will not print MDN If the receiving Internet Fax e mail client is not capable of receiving MDN you may not get a receipt DSN If the receiving server does not support DSN you may not receive any confirmation The...

Page 103: ...et at 0 If the TEXT PRINT setting is ON you cannot receive messages while a print alarm no paper cover open paper jam etc is on Is there sufficient free memory space Images are stored in memory first and cannot be received if there is not enough space When I try to receive data manually a warning message appears on the display Have you registered a POP server and a USER ID The display shows messag...

Page 104: ... the current log stored on it I have sent data from an e mail client on a PC to the Internet Fax but the reception has failed Have you used a TIFF format supported by this Internet Fax If only a text message has been sent it will not print out unless the User Function 86 TEXT PRINT is set to ON Some e mail clients send e mail using unusual formats which this machine cannot receive The fax machine ...

Page 105: ...the receipt properly TEXT Set to TEXT your machine immediately prints the Return Receipt when the receipt is delivered The Message Disposition Notification MDN does not display all of the information about the original message The MDN does not display all of the information about the original message The transmission record does not display any Message Disposition Notifications MDNs Message Dispos...

Page 106: ...cters that can be used are numbers P or If you have entered a telephone number longer than 40 digits the Internet Fax will not receive the transmission Have you registered the recipient s domain name onto the Internet Fax Is the format of the TIFF file you are sending supported by this Internet Fax I have sent a text to the Internet Fax The Internet Fax does not forward it If GW Forward Text is OF...

Page 107: ...to program User Function 91 Domain Name fax test com test com com If User Function 91 Domain Name is programmed as fax text com Your machine will ONLY receive from that sender com Your machine will receive from all COM domains I didn t receive a Relay Return Receipt Message Disposition Notification MDN must be set to ON before you request a Relay Return Receipt Your machine will automatically send...

Page 108: ...the Mail Subject MUST contain a specified series of letters Verify that this series of letters is correctly entered Email to Fax POP allows a maximum of ten 10 forwarding locations A transmission error occurs when more than ten 10 forwarding locations are requested I didn t receive a Relay Return Receipt Message Disposition Notification MDN must be set to ON before you request a Relay Return Recei...

Page 109: ...n 84 Delete POP Message This setting determines how the received e mails are deleted from the mail server If this user function is set to OFF received e mails remain on the POP until the Network Administrator deletes them Available settings are OFF Do not delete mail TYPE1 Delete only the mail your fax machine can print out TYPE2 Delete all mail The default setting is TYPE2 ...

Page 110: ... will erase the log of the 50 previous communications To prevent this error If automatic POP reception is carried out while there is no mail the log will also be erased Regularly delete the received e mails from the mail server Keep the number of records on the log below 50 The headers of my Internet Faxes are not printing the way I want them to Text Print User Function 86 must be ON for this sett...

Page 111: ...ng your fax as a scanner turn this setting off This prevents the sender ID data from appearing in scanned images My fax machine sender ID is not included in documents I am sending Check the setting for User Function 90 Sender ID E Mail Make sure it is ON This function determines if the sender ID is included with images scanned by the Internet Fax Available settings are ON or OFF The default settin...

Page 112: ...upportAPOP and my fax machine is experiencing communication errors Make sure the OKIVIEW 32 Setting UseAPOP is set to OFF This setting is available when you are using a POP server that supports APOP With APOP the POP password will be encrypted before it is sent A communication error will occur if this setting is turned on when using a server which does not support APOP Refer to Setting Up on a Net...

Page 113: ...available reception may be terminated before the complete message is received Install an optional memory expansion kit if your Internet Fax receptions frequently terminate before completion How do I confirm that the Internet Fax I sent was received by the person I sent it to You must contact the person and confirm with them directly Internet faxing can confirm receipt by the mail server network de...

Page 114: ... Verify that User Function 80 Auto Tray Switch is ON Verify that the same size of paper is installed in both trays Verify that the second paper tray is properly installed When printing over the network my fax machine sometimes won t print the last page It is impossible to judge whether printing data is not being transmitted due to network delay or the end of the data stream You can try adjust the ...

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