The Service Center will let you know when the repair can be scheduled, the
approxiamate number of days it will take to complete the repair and if the
required parts are in stock or if they need to be ordered.
Take the failed unit to the Service Center along with the sales receipt as the
Service Center will need to verify the Warranty. If you have returned your
Warranty Card, the Warranty Verification Sticker affixed to the bottom panel
of your unit is sufficient to prove warranty status.
The Service Center will then inspect the product and take the necessary
steps to complete the repair.
If the product continues to malfunction or another problem different from
the original problem occurs, contact the service center IMM EDI A TEL Y so
that the problem can be resolved without delay or futher complications.
STEP 2.
CONTACT YOUR ECC I OBERHEIM DEALER
If you feel that your problem has not been resolved, contact the
Oberheim Dealer where the product was purchased. It will be
most expedient
if
you discuss the matter personally with the
salesperson who sold you the instrument. By making the
salesperson aware of your situation, they will be in a better
position to assist you in gettingthe problem resolved.
STEP 3:
CALL OR WRITE TO THE O BERHEIM FACTORY
If you believe that the problem is still unresolved after you have
contacted the Service Center and Dealer, contact the Oberheim
factory. In an attempt to resolve your problem, we will work with
your local Service Center or Dealer to review and verify the
information and facts. Based on these facts, we will advise or
consult with the Service Center or Dealer as appropriate.
Written correspondence should be addressed to:
OBERHEIM
Division of E.C.C. Development Corporation
Customer Services Department
1 1 650
Olympic Boulevard
Los Angeles, CA
90064
Every attempt will be made to respond to your letter as quickly as
possible.
If you would prefer to contact the Oberheim factory by telephone, a
Service Representative will be available to assist you. Our telephone
hours are from
1 :00
PM to
4 :00
PM West Coast Time, Monday
through Friday
only.
The Customer Services Department can be
reached at
21 3-4 79-4851 .
Collect calls cannot be accepted.
Matrix-GR Owner's Manual
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