1 1 0
When calling the ECG
I
Oberheim offices:
..J
Have your instrument and amplifier turned on and in front of
you when you are on the phone. You should also have your
Owner's Manual with you .
..J
Tell the receptionist that you are having a problem with your
Oberheim product and ask to speak to a Service
Representative .
..J
Be prepared to provide the following information:
1 .
Your name.
2.
The model of the product.
3. The product's Serial Number.
4.
The name of the Dealer from where it was purchased.
5. The exact date of purchase.
6 .
A complete description of the problem.
When writing to Oberheim, please also include your full address, telephone
number and the best time to call should it be necessary to call you rather
than answer your letter.
M atrix-GR Owner's Manual
