PeriProducer CTI Toolkit User’s Guide for M1
Page 60
Nortel Networks Confidential
# P0606089 Ver: 1.1
SE-7
/samples/CS-AD/cticondition.ppr
SE-8
/samples/CS-AD/HoldAndRetrieve.ppr
1.
CTI init
2.
Get cti resource
3.
Use Answer block to wait for call, then wait for established
4.
Make hold call request
5.
Delay 3 seconds
6.
Make retrieve call request
7.
Use cti to wait for release
SE-9
/samples/CS-AD/Nortel-iccm/ACDAgent.ppr
1.
CTI init
2.
Answer call
3.
Wait for Established with a blocking wait
4.
Wait for Call Cleared via cti condition
5.
Use System services to wait for 5 minutes to get the call cleared
6.
Log the reception of cti event, it’s condition data and then exit
SE-10
/samples/CS-AD/Nortel-iccm/anianddnisagent.ppr
1.
CTI init & get cti resource
2.
Trap error and cticond
3.
Read config file for this device (for logging) and Agent DN
4.
Log agent in (trap
vrto
if request times out)
5.
Answer call
6.
Get ANI & DNIS; speak the values and log them
7.
Get tlink data and log it
8.
Wait for the call cleared event
9.
Log agent out (trap vrto if request times out)
SE-11
/samples/CS-AD/Nortel-iccm/BlindXferAgent.ppr
1.
CTI init
2.
Read config file for agent DN, this device (for logging) and number to transfer to
3.
Get cti resource
4.
Log agent in (trap
vrto
if request times out)
5.
Use Answer block to wait for call, then wait for established
6.
Make blind transfer request
7.
Log agent out (trap
vrto
if request times out)
8.
Free cti resource
SE-12
/samples/CS-AD/Nortel-iccm/ConferenceAgent.ppr
1.
CTI init
2.
Read config file for agent DN, this device (for logging) and number to conference to
3.
Get cti resource
4.
Log agent in (trap
vrto
if request times out)
5.
Use Answer block to wait for call, then wait for established
6.
Make conference request
7.
Log agent out (trap
vrto
if request times out)
8.
Free cti resource
App. #
Example Application Name, Location, Function, and Usage
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...
