CTI Toolkit Blocks Reference
# P0606089 Ver: 1.1
Nortel Networks Confidential
Page 49
•
CTI.EventData.csrsmstatdata
is a structured array[folder] that includes
datakey and datavalue in each of 40 elements. It is the location of the returned
data.
•
The data structure returns key/value pairs. The following are the keys that can
be returned based on the selected statistics group:
Statistical
Groups
Statistics returned in CTI.EventData.csrsmstatdata
AgentItd
- and -
AgentMwnd
AgentID_High
AgentID_Low
AnsweringSkillset
DNInTimeInState
DNOutTimeInState
PositionID
State
SupervisorID_High
SupervisorID_Low
SupervisorUserID
TimeInState
ApplicItd
- and -
ApplicMwnd
ApplicationID
CallsAbandoned
CallsAbandonedAfterThreshold
CallsAbandonedDelay
CallsAnswered
CallsAnsweredAfterThreshold
CallsAnsweredDelay
CallsAnsweredDelayAtSkillset
CallsGivenTerminationTreatment
CallsOfferedApp
CallsWaiting
MaxWaitingTime
NetworkOutCalls
NetworkOutCallsAbandoned
NetworkOutCallsAbandonedDelay
NetworkOutCallsAnswered
NetworkOutCallsAnsweredDelay
NetworkOutCallsRequested
NetworkOutCallsWaiting
TimeBeforeInterflow
WaitingTime
SkillItd
- and -
SkillMwnd
AgentOnACDDNCall
AgentOnNACDDNCall
AgentOnNetworkSkillsetCall
AgentOnOtherSkillsetCall
AgentsAvailable
AgentsInService
AgentsNotReady
AgentsOnDNCalls
AgentsOnSkillsetCall
AgentsUnavailable
CallsAnsweredAfterThreshold
CallsOfferedSkill
CallsWaiting
ExpectedWaitTime
LongestWaitingTimeSinceLastCall
LongestWaitingTimeSinceLogin
MaxWaitingTime
NetworkCallsAnswered
NetworkCallsOffered
NetworkCallsWaiting
QueuedCallAnswered
SkillsetAbandoned
SkillsetAbandonedAfterThreshold
SkillsetAbandonedDelay
SkillsetID
SkillsetState
TotalCallsAnswered
TotalCallsAnsweredDelay
WaitingTime
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...