PeriProducer CTI Toolkit User’s Guide for M1
Page 68
Nortel Networks Confidential
# P0606089 Ver: 1.1
User Data
App. #
Example Application Name, Location, Function, and Usage
UD-1
/samples/CS-AD/AniAndDnis.ppr
1.
2.
CTI init; get cti resource
3.
Use Answer block to wait for call, then wait for established
4.
Get ANI & DNIS
5.
Get Telephony Link Data
6.
Wait for release
UD-2
/samples/CS-AD/Nortel-iccm/anianddnisagent.ppr
1.
CTI init
2.
Read config file for agent DN and this device (for logging)
3.
Get cti resource
4.
Log agent in (trap
vrto
if request times out)
5.
Use Answer block to wait for call, then wait for established
6.
Get ANI & DNIS
7.
Get Telephony Link Data
8.
Wait for release
UD-3
/samples/SCCS-integrate/acdagentwithcalldata.ppr
1.
CTI init
2.
Read config file for this device and Agent DN
3.
Get cti resource
4.
Log agent in (trap
vrto
if request times out)
5.
Set agent ready (trap
vrto
if request times out)
6.
Wait for ringing (trap
vrto
if request times out)
7.
Takes call as transferred from tapi_da_ivr_agent.ppr
8.
Get callid
9.
Make an answer call request
10. Retrieve and log all call data via CSDA
11. Set agent not ready (trap
vrto
if request times out)
12. Log agent out (trap
vrto
if request times out)
UD-4
/samples/SCCS-integrate/ad.ppr
1.
CTI init
2.
Read config file for this device and Agent DN
3.
Get cti resource
4.
Log agent out (trap
vrto
if request times out)
5.
Wait 1 second
6.
Log agent in (trap
vrto
if request times out)
7.
Answer call
8.
Generate call data; send to cti resource
9.
Delay to simulate phone conversation
10. Hang up
11. Loop to Answer block and wait for call
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...
