PeriProducer CTI Toolkit User’s Guide for M1
Page 70
Nortel Networks Confidential
# P0606089 Ver: 1.1
Send TAPI CallData/Send TAPIsccs CallData
App. #
Example Application Name, Location, Function, and Usage
ST-1
/samples/SCCS-integrate/tapi_da_ivr_agent.ppr
1.
Log start of application
2.
CTI init & get cti resource
3.
Trap
vrto
, error and cticond
4.
Read config file for this device (for logging & call data), Agent DN and number to blind
transfer to
5.
Log agent out (trap
vrto
if request times out)
6.
Wait 1 second
7.
Log agent in (trap
vrto
if request times out)
8.
Answers call from Dialer.ppr
9.
Waits for established
10. Get ANI/DNIS and other call data; log it
11. Gets statistical group data via SCCS RSM
12. Generates call data, sends it to CSTAPI and in turn Symposium TAPI Server
13. Regenerates similar call data, sends it to CSS via CSDA
14. Either disconnect so that SCCS CDN can take over routing of call (if number =####) OR
make a blind transfer
15. Log end of application, wait in Answer block
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...
