Nortel CTI ToolKit, User Manual

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Example Log Files
# P0606089 Ver: 1.1 Nortel Networks Confidential Page 75
Set Event Handling CSVAPI Log File
CSVAPI Receive Set Wait Event for Established after it answers the call. Until CSVAPI receives a Set Wait Event
Option, it will queue up 10 messages for each Phone Line.
12/04/2000 17:21:29 apmi_got_send_resource: vms 1, phoneline 52 message converted to v-shell options =>
12/04/2000 17:21:29 option SendResponse value No
12/04/2000 17:21:29 option SetWaitEvent value established
12/04/2000 17:21:29 option CtiFunction value ProcessEvent
12/04/2000 17:21:29 ProcessEvent: clm getting last event callid 0
12/04/2000 17:21:29 clm-CSVAPI: Received CsSetWaitEvent Request from Client 9
12/04/2000 17:21:29 Device => 2103
12/04/2000 17:21:29 CsEventList => Established
12/04/2000 17:21:30 clm-CSVAPI: Sending CsSetWaitEvent Response to Client 9
12/04/2000 17:21:30 This Device => 2103
12/04/2000 17:21:30 Status => Success
12/04/2000 17:21:30 CSVAPI: SetWaitEvent ignored for phoneline 52
CSVAPI ignores all of the events and waits until the Established Event has arrived. At that time, it sends "oc" to
IVR application:
12/04/2000 17:21:26 clm-tlsdefault: Ignoring/Queueing CsQueued Event for client 2
12/04/2000 17:21:26 This Device => 6400
12/04/2000 17:21:26 Call ID => 24
12/04/2000 17:21:26 Other Device(s) => 6702, 5008
12/04/2000 17:21:26 Queue Count => 0
12/04/2000 17:21:26 CallData => "queue_pos_AMEX,0", "queue_pos_NT,0", "queue_pos_UNIX,0",
"queue_pos_VISA,0", "expected_wait_AMEX,0", "expected_wait_NT,0",
"expected_wait_UNIX,0", "expected_wait_VISA,0"
12/04/2000 17:21:26 OldState => Null
12/04/2000 17:21:26 NewState => Queued
12/04/2000 17:21:26 TLinkData => "DNIS,6702", "ANI,5008", "ArrivalTime,12/04/00 17:21:12.968",
"Treatment,9999", "DeviceType,2", "ACDLine,0", "InternalCall,1"
12/04/2000 17:21:26 clm_CopyLastClntEvent: event queueing is turned on for client 9, dn ’2103’
CSVAPI Sends "oc" when it receives Established Event:
12/04/2000 17:21:30 clm-tlsdefault: Sending CsEstablished Event to client 9
12/04/2000 17:21:30 This Device => 2103
12/04/2000 17:21:30 Call ID => 24
12/04/2000 17:21:30 Other Device(s) => 6702, 5008
12/04/2000 17:21:30 DNIS => 6702
12/04/2000 17:21:30 ANI => 5008
12/04/2000 17:21:30 CallData => "queue_pos_AMEX,0", "queue_pos_NT,0", "queue_pos_UNIX,0",
"queue_pos_VISA,0", "expected_wait_AMEX,0", "expected_wait_NT,0",
"expected_wait_UNIX,0", "expected_wait_VISA,0"
12/04/2000 17:21:30 OldState => Alerting
12/04/2000 17:21:30 NewState => Connected