Glossary of CTI Terminology
# P0606089 Ver: 1.1
Nortel Networks Confidential
Page 103
call processing
application
A main MPS program that automates the management of telephone
input and output. For example, use a call processing application to
answer a call, check the caller’s account number, and speak back the
caller’s current balance.
To perform call processing, you must assign call processing
applications to call processing lines.
For information about configuring applications and assigning
applications to lines, see the PeriView Reference Manual.
call processing line
A physical telephone line capable of processing calls. A call
processing line is connected to a phone port on the line card.
Use call processing phone lines to run call processing applications.
client
The part of Symposium Call Center Server that runs on a personal
computer or workstation and relies on the server to perform some
operations. See also server.
consultation transfer
See supervised referral.
CTI
Acronym for Computer Telephony Integration.
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...
