PeriProducer CTI Toolkit User’s Guide for M1
Page 86
Nortel Networks Confidential
# P0606089 Ver: 1.1
Device Statistics Data
CSRSM and CSRSMLS Log Files
CSRSM Receives Get Device Parameter from IVR Application
Statistics-Type skillitd (Skill Interval To Date), thisdevice = Skill-Name
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apmi_issue_get_resource: vms 1, phoneline 52 get resource request.
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apmi_got_send_resource: vms 1, phoneline 52 message converted to v-shell options =>
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option thisdevice
value VISA
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option param
value skillitd
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option ctifunction
value getdeviceparam
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getdeviceparam: clm getting last event callid 0
12/04/2000
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CSVAPI_extract_vmsphoneline: extracted vmsnum = 1, phoneline = 52 from clientid = 65588
12/04/2000
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clm-csrsm: Received CsGetDeviceParam Request from Client 2
12/04/2000
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Device => VISA
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Call ID => 0
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Parameter => Skill Interval to Date
CSRSMLS Receives Get Device Parameter from CSRSM
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clm-tlsdefault: Received CsGetDeviceParam Request from Client 1
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Application ID => 2.#####
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Device => VISA
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Call ID => 0
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Parameter => Skill Interval to Date
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clm-csrsmls: Sending CsGetDeviceParam Response to Client 1
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Application ID => 2.#####
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Device => VISA
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Parameter => Skill Interval to Date
12/04/2000
17:22:08
Status => Success
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...
