PeriProducer CTI Toolkit User’s Guide for M1
Page 100
Nortel Networks Confidential
# P0606089 Ver: 1.1
Index
C
conventions
manual
viii
CTI
description
12
CTI Toolkit
blocks
Agent Function
30
CTI Init
32
Device Statistics Data
47
Log Message
53
Register Device
35
Send TAPI Call Data
50
Send TAPIsccs Call Data
51
,
52
Set Event Handling
37
Telephony Event Data
40
Telephony Request
42
User Data
45
installation
Solaris
23
–
24
Windows NT
??–
22
introduction
12
–
15
removal
Solaris
24
Windows NT
22
–??
vs. PeriProducer Toolkit
13
F
Feature Application Development Matrix
15
Feature Matrix
15
G
Get TAPI Data
52
L
log files
Agent Function
74
CTI Init
74
Device Statistics Data
86
Log Message
95
Register Device
74
Send TAPI Call Data
89
Send TAPIsccs Call Data
92
Set Event Handling
75
Telephony Event Data
76
Telephony Request
78
User Data
83
M
Menus
agent
30
CSRSMstatisticGroups
47
deviceParams
33
eventData
40
events
37
registration
35
setEventType
37
telephony
42
usrDataFunc
45
usrDataType
45
R
Removal, CTI Tool Kit
Solaris
24
Resource Matrix
15
S
Sample Applications
Agent Function
56
CTI Initialize
58
Device Parameter Data
58
Device Statistics Data
69
Log Message
71
Register Device
58
Send TAPI CallData
70
Send TAPIsccs CallData
70
Set Event Handling
59
Telephony Event Data
63
Telephony Request
65
User Data
68
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...
