Nortel CTI ToolKit, User Manual

Page: 17 / 108

Overview of CTI Features
#P0606089 – Ver: 1.1 Nortel Networks Confidential Page 17
Peri-IPML/M1 link
or SCCS (continued) Perform Consultation Transfer - Initiate and Complete Two Step Transfer. IVR application
initiates the transfer, places the caller on hold, and the connects the IVR to the destination
DN. When the complete transfer is issued, the caller is connected to the Destination DN and
the IVR port is disconnected.
Initiate Two-Step Transfer
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$QVZHU
5.
6HW(YHQW+DQGOLQJ
page 37
6.
7HOHSKRQ\5HTXHVW
page 42
TR-4
(
page 65
)
Complete Two Step Transfer
(Same as above followed by another
7HOHSKRQ\5HTXHVW
.)
TR-4 ( page 65 )
Perform Blind Transfer (one-step Transfer) – When the transfer is completed, the Caller is
connected to the destination DN and IVR is disconnected.
Initiate Blind Transfer
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$QVZHU
5.
6HW(YHQW+DQGOLQJ
page 37
6.
7HOHSKRQ\5HTXHVW
page 42
TR-2 ( page 65 )
Perform Consultation Conference - Initiate and Complete Conference. IVR application
initiates the conference, places the caller on hold, and connects the IVR to the destination
DN. When the complete conference is issued, the caller is connected to the Destination DN
and the IVR port.
Initiate Conference
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$QVZHU
5.
6HW(YHQW+DQGOLQJ
page 37
6.
7HOHSKRQ\5HTXHVW
page 42
TR-3
(
page 65
)
Complete Conference
(Same as above followed by another
7HOHSKRQ\5HTXHVW
.)
TR-3 ( page 65 )
Retrieve held Call by a Consultation Transfer or Consultation Conference.
Hold Call
1.
&7,,QLWLDOL]H
page 32
2.
(QYLURQPHQW
3.
+DQGOH
4.
$QVZHU
5.
6HW(YHQW+DQGOLQJ
page 37
6.
7HOHSKRQ\5HTXHVW
page 42
TR-5
(
page 65
)
Retrieve Call
(Same as above followed by another
7HOHSKRQ\5HTXHVW
.)
TR-5 ( page 65 )
Product Feature / Function / Toolkit Blocks
Example
Apps