Overview of CTI Features
#P0606089 – Ver: 1.1
Nortel Networks Confidential
Page 15
Toolkit Usage for Specific Product Features
The following sections provide information to determine the best CTI tool(s) to use
when designing an application for a particular product feature or resource.
Product Features and Resources
The table below correlates product features, CTI resources, and Toolkit blocks.
Product Features Application Development
The following table shows which Toolkit blocks to use for accessing CTI product
features. For each feature, references are made to example applications that illustrate
the use of these blocks. Blocks that are part of the standard PeriProducer Toolkit are
Product Feature
Resource
Toolkit Blocks
Peri-IPML (M1)
CTI
$JHQW)XQFWLRQ
(
page 30
)
&7,,QLWLDOL]H
(
page 32
)
'HYLFH3DUDPHWHU'DWD
(
page 33
)
5HJLVWHU'HYLFH
(
page 35
)
6HW(YHQW+DQGOLQJ
(
page 37
)
7HOHSKRQ\(YHQW'DWD
(
page 40
)
7HOHSKRQ\5HTXHVW
(
page 42
)
8VHU'DWD
(
page 45
)
Call Data Attachment
CTI
8VHU'DWD
(
page 45
)
IVR-SCCS (CS-HDX)
CTI
8VHU'DWD
(
page 45
)
IVR-SCCS (RSM)
rsm
'HYLFH6WDWLVWLFV'DWD
(
page 47
)
IVR-SCCS
(IVR-DLL interface)
tapisccs
6HQG7$3,6&&6&DOO'DWD
(
page 51
)
IVR-TAPI
tapi
6HQG7$3,&DOO'DWD
(
page 50
)
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...
