Nortel CTI ToolKit, User Manual

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CTI Toolkit Blocks Reference
# P0606089 Ver: 1.1 Nortel Networks Confidential Page 43
number parameter be assigned to a valid DN while others do not. The table
below shows how it works:
Call Processing
Request
Description
AnswerCall • CTI.Requests.ThisDevice is assigned to the DN for the
IVR-agent port.
• CTI.Requests.CallID is set to the call ID as obtained from a
Telephony Event Data request.
• The Destination number parameter is assigned spaces.
BlindTransfer The Destination Number for the blind transfer to send the call to
(from the current IVR-agent port) must be placed in the
Destination number parameter part of the CTI block.
ClearCall The Destination number part of the CTI block parameter is
assigned spaces.
CompleteConference • No parameters or CTI folder values are used.
• The Destination number part of the CTI block parameter is
assigned spaces.
CompleteTransfer • No parameters or CTI folder values are used.
• The Destination number part of the CTI block parameter is
assigned spaces.
ConsultationConference The Destination Number for the consultation conference must
be placed in the Destination number parameter part of the CTI
block.
ConsultationTransfer The Destination number parameter part of the CTI block is
assigned the number to which transfers are made.
InitiateConference The Destination number parameter part of the CTI block is
assigned the number to which conferences are connected.
InitiateTransfer The Destination number parameter part of the CTI block is
assigned the number to which transfers are made.
HoldCall The Destination number parameter part of the CTI block is
assigned spaces.
MakeCall • CTI.Requests.ThisDevice is assigned to the DN for the
IVR-agent port.
• The Destination number parameter part of the CTI block is
assigned the number to make a call to.
RetrieveCall The Destination number parameter part of the CTI block is
assigned spaces.