Nortel CTI ToolKit, User Manual

Page: 13 / 108

Overview of CTI Features
#P0606089 – Ver: 1.1 Nortel Networks Confidential Page 13
Toolkit Overview
The CTI Toolkit allows access to functions that are specific to CTI programming.
These functions are not accessible from the standard PeriProducer Toolkit.
The arrows in the upper right corner of each Toolkit switch between the CTI and the
PeriProducer Toolkit (and any other Toolkit installed).
Brief descriptions of the CTI Toolkit blocks follow. Detailed descriptions are in
chapter 3,
CTI Toolkit Blocks Reference . The PeriProducer Toolkit is described in the
PeriProducer User’s Guide.
CTI, RSM, TAPI, and TAPISCCS Blocks
PeriProducer Toolkit CTI Toolkit
Block Resource Description
$JHQW)XQFWLRQ
CTI
Sets the Agent’s state, for example: Login, Ready, Work Not Ready,
Logout, etc. See page 30.
&7,,QLWLDOL]H
CTI
Initializes handlers for CTI-related conditions. See page 32.
'HYLFH
3DUDPHWHU'DWD
CTI
Retrieves all Device Parameter data, based on the Device name (this is
determined by Nortel Networks Certified personnel) and Parameter name,
passed as parameters.
See page 33 .