Nortel CTI ToolKit, User Manual

Page: 47 / 108

CTI Toolkit Blocks Reference
# P0606089 Ver: 1.1 Nortel Networks Confidential Page 47
The Device Statistics Data block has two parameters:
•
Statistics Device
: Should
be assigned a value specific
to the application, such as
"LinuxDeveloper" as a type
of operator skill. The only
applicable value for this field
is a character string.
• Statistic Group : Should be assigned a value from the
CTI.Requests.CSRSMStatisticGroup
folder (such as
SkillItd
for skill
information provided on an "interval to date" basis). Valid values for this field
are accessed from the
CSRSMStatisticGroups
menu.
Device Statistics Data
This block obtains statistics
information from SCCS through
the RSM interface on various
devices such as agents,
applications, or skill sets. This
block uses the
csrsm
resource.