PeriProducer CTI Toolkit User’s Guide for M1
Page 84
Nortel Networks Confidential
# P0606089 Ver: 1.1
12/04/2000
17:23:39
CallData => "queue_pos_AMEX,0", "queue_pos_NT,0", "queue_pos_UNIX,0",
"queue_pos_VISA,0", "expected_wait_AMEX,0", "expected_wait_NT,0",
"expected_wait_UNIX,0", "expected_wait_VISA,0", "Date-Time,20001204 17234600", "Ivr-
Line-DN, v=1 p=52 d=2103", "SkillOS,UNIX", "SkillCard,VISA", "Account,ACT0000100052",
"Phone-Line,52", "CallKey #007,CallValue #007", "CallKey #008,CallValue #008", "CallKey
#009,CallValue #009", "CallKey #010,CallValue #010"
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OldState => Null
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NewState => Null
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clm_CopyLastClntEvent: event queueing is turned on for client 9, dn ’2103’
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clm_CopyLastClntEvent: creating new event queue
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clm-tlsdefault: Ignoring/Queueing CsCallData Event for client 9
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This Device => 2103
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Call ID => 24
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Other Device(s) => 5008, 6702
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DNIS => 6702
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ANI => 5008
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CallData => "queue_pos_AMEX,0", "queue_pos_NT,0", "queue_pos_UNIX,0",
"queue_pos_VISA,0", "expected_wait_AMEX,0", "expected_wait_NT,0",
"expected_wait_UNIX,0", "expected_wait_VISA,0", "Date-Time,20001204 17234600", "Ivr-
Line-DN, v=1 p=52 d=2103", "SkillOS,UNIX", "SkillCard,VISA", "Account,ACT0000100052",
"Phone-Line,52", "CallKey #007,CallValue #007", "CallKey #008,CallValue #008", "CallKey
#009,CallValue #009", "CallKey #010,CallValue #010"
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OldState => Null
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NewState => Null
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clm-tlsdefault: Sending CsSendAddCallData Response to Client 9
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This Device => 2103
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Status => Success
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send_apmi_msg: Sent ’oc’ to vms 1, phoneline 52 with data <SendAddCallData>
CSVAPI Receives "Preferred Skills" from IVR application as Call-Data and Sends it to CS-DA
CSDA Receives "Preferred Skills" as Call-Data and attaches it to CallId
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clm-tlsdefault: Received CsSendAddCallData Request from Client 3
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Application ID => 9.#####
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Device => 2103
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Call ID => 24
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CallData => "Date-Time,20001204 17234600", "Ivr-Line-DN, v=1 p=52 d=2103",
"SkillOS,UNIX", "SkillCard,VISA", "Account,ACT0000100052", "Phone-Line,52", "CallKey
#007,CallValue #007", "CallKey #008,CallValue #008", "CallKey #009,CallValue #009",
"CallKey #010,CallValue #010"
CSDA Sends Call-Data Event to all Devices on the Call
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clm-csda: Sending CsCallData Event to client 3
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Application ID => 9.#####
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This Device => 2103
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Call ID => 24
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Other Device(s) => 5008, 6702
Summary of Contents for CTI ToolKit
Page 5: ...Preface...
Page 55: ...Example Applications...
Page 73: ...Example Log Files...
Page 99: ...Index...
Page 101: ...Glossary of CTI Terminology...
