Nortel CTI ToolKit, User Manual

Page: 12 / 108

PeriProducer CTI Toolkit User’s Guide for M1
Page 12 Nortel Networks Confidential #P0606089 – Ver: 1.1
Overview of CTI Features
The PeriProducer package with Computer Telephony Integration (CTI) Toolkit is a
development environment for creating Interactive Voice Response (IVR) applications
to use with the Peri-IPML or PeriICM software. With PeriProducer and the CTI
Toolkit, users can create CTI applications without having specific knowledge of the
low-level functions of phone systems or IVR programming.
The CTI Toolkit version 2.1.0 is compatible with PeriProducer version 3.0 and
above.
CTI and PeriProducer use a graphical user interface (GUI) with icons, drag-and-drop
placement, pull-down menus, fill-in-the-blanks data entry, default parameter values,
and other features that make application development straightforward. The various
application functions are represented with icons (referred to as blocks). The
application is constructed by selecting and sequencing the blocks. The completed
application is represented by the graphical layout of the blocks both during
development and at run time.
The CTI Toolkit is used to create customer-specific applications to interface with the
M1-Meridian Link, SCCS Interface (RSM & HDX), and IVR.DLL for the TAPI
server. Using the CTI Toolkit, functions from specific switches (PBXs) are accessible
to PeriProducer applications. During the run of an application, PeriProducer executes
a function and the system software translates the requests into a format the PBX can
process. Messages from the PBX are translated by the system into a format that
applications can interpret.