Nortel Call Center Telephone, Administration Manual

Page: 65 / 191

Chapter 6 Setting up skillset mailboxes 65
Call Center Telephone Administration Guide
Choosing a Primary or Alternate skillset mailbox greeting
If you record a Primary and an Alternate skillset mailbox greeting, you must choose which
greeting plays. You can change the selection at any time and as often as needed. If you do not
choose a greeting, the Primary skillset mailbox greeting plays.
If you choose the Alternate mailbox greeting, you must set whether the mailbox accepts messages.
If you choose Yes the skillset mailbox receives messages in the normal way.
If you choose No:
• messages cannot be left in the skillset mailbox
• the Alternate mailbox greeting takes precedence over all other greetings
• if a caller presses a button to fast forward the message, they hear a voice prompt that says this
is a special greeting
• if a caller presses a button to send a fax, the fax goes to the General Delivery Mailbox, not the
skillset mailbox.
If you choose the Alternate mailbox greeting, remember to change back to the Primary mailbox
greeting at the appropriate time.
To choose a Primary or Alternate skillset mailbox greeting
1 Press
≤
·°⁄
.
Follow the voice prompts or the display button options on your
telephone to open the skillset mailbox.
2
The skillset mailbox name appears briefly.
3
If you use the CallPilot interface:
• Press
°¤
to open the Greetings Options menu
• Go to step 4
If you use the Norstar Voice Mail interface:
• Press
ADMIN
or
°
• Press
GREET
or
¤
• Go to step 4
4 Press
CHOOSE
or
¤
to select a greeting.
5 Press
PRIME
or
⁄
to select the Primary mailbox greeting and
go to step 7
or
press
ALT
or
¤
to select the Alternate mailbox greeting and
go to step 6.
<Skillset name>
Greeting options
REC CHOOSE CFWD
Use greeting:
PRIME ALT QUIT