Nortel Call Center Telephone, Administration Manual

Page: 167 / 191

167
Call Center Telephone Administration Guide
Chapter 13
Troubleshooting Call Center
This chapter contains troubleshooting information for problems that can occur while setting up and
operating Call Center.
Resetting passwords
You can reset passwords if they are lost or forgotten.
Resetting the Operator password
You can reset the Operator (
≤·°¤
) password if it is lost or forgotten.
≤·°¤
is used by the receptionist, Operator and Call Center Administrator.
If you reset the Operator password it is reset to
fl‡‹‡¤°fl‡
(Operator).
To reset the Operator password
To reset refer to
the Operator password page 167
the Call Center Administrator password page 32
a skillset mailbox password page 62
an agent password page 113
1 Press
≤ ·°fi
.
2 Press
‡
.
In this example,
xxx
represents the CDN for skillset 1.
3
Enter
‡‹‡‹°fl‡‹‡‡‡·‹
(Resetoperpswd) and press
OK
.
4
Press
YES
.
5
The session ends.
The Operator password is now reset to
fl‡‹‡¤°fl‡
(Operator.)
Set xxx
NEXT
Pswd
RETRY OK
Reset pswd?
YES NO
Exit