Nortel Call Center Telephone, Administration Manual

Page: 124 / 191

124 Chapter 9 Intelligent Overflow Routing
N0025637 01
Changing and viewing Overflow rules
1 Press
≤ ·°‹
.
Enter the Call Center Administrator Mailbox number and
password,
and then press
OK
.
2 Press
OTHR
.
3 Press
CC
.
4
Press
SKILL
.
5
Enter the number of the skillset you want to change and press
OK
.
6 The display shows whether the skillset is enabled or disabled.
You must disable the skillset before you make changes to it. To
disable the skillset Press
CHNG
and press
NEXT
to continue.
7
Press
NEXT
to continue.
8 Press
NEXT
to continue.
9 Press
OTHR
.
10
Press
OVFLW
.
11
Press
CHNG
.
12 The first Overflow rule, shown here as rule 1, is displayed.
If you want to change another rule, press NEXT until you see the
display in step 17.
Press
CHANGE
if you want to change the mode of the Overflow rule
(mode is either Day, Night or 24 Hour)
or
press
NEXT
to continue.
13 Press
CHANGE
if you want to change the time of the Overflow rule
or
press
NEXT
to continue.
If you do not have a time set for this Overflow rule this display
does not appear.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Overflow rules
ADD CHNG DEL
1: mode
CHANGE NEXT
1: time
CHANGE NEXT