Nortel Call Center Telephone, Administration Manual

Page: 103 / 191

Chapter 8 Setting up agents 103
Call Center Telephone Administration Guide
8
Press
CHNG
if you want to change the agent’s priority
or
press
NEXT
and go to step 14.
NOTE: This step appears only if you use Basic Call Center.
If you use Enhanced Call Center, go to step 10.
9 Enter a priority from 1 to 20 for the agent and press
OK
.
1 is the highest priority. 10 is the default.
10 Press
NEXT
to keep the agent at agent status
or
press
CHNG
and then
NEXT
to give the agent supervisor status.
11
Press
NEXT
if you do not want calls to be force-delivered to the
agent
or
press
CHNG
and then
NEXT
if you want calls to be force-delivered to
the agent.
12 Press
OK
to accept
BUSY
(Make Agent Busy) as the Missed Call
option
or
press
LOGOUT
to select Automatic Logout and press
OK
.
13 Press
OK
if you want prompting for Activity codes to be optional, or
press
PRMPT
if you want agents to be prompted and press OK .
NOTE: This step appears only if you use Enhanced Call Center.
14
Press
®
to end the session.
Priority: 10
CHNG NEXT
Priority:
RETRY OK
Supervisor: N
CHNG NEXT
Auto answer: N
CHNG NEXT
Miss call: BUSY
LOGOUT BUSY OK
AC entry: OPT
OPT PRMPT OK
Agent Admin
ADD DEL CHNG