Nortel Call Center Telephone, Administration Manual

Page: 139 / 191

Chapter 10 Routing table administration 139
Call Center Telephone Administration Guide
Example of a Day Routing Table
To set up the routing table steps shown in “Example of Day Routing Table steps” , follow the
procedure “To set up the Day Routing Table example” .
Example of Day Routing Table steps
To set up the Day Routing Table example
Step number Type of step Step parameters
1
Greeting Greeting 1, information greeting
Forced
Transfer none enabled
2
Distribute for 1:00 (one minute)
3
Greeting Greeting 2, general company greeting
Not forced play
Intelligent Call Input Routing, Basic with defaults
4
Distribute for Accept default - distribute for 00:30 (thirty seconds)
5
Greeting Greeting 3, please wait greeting
Not forced play
Intelligent Call Input Routing, Basic with operator default
6
Goto Routing Table step 2
1 Press
≤
·° ‹
.
Enter the Call Center Administrator mailbox number and
password, and then press
OK
.
2 Press
OTHR
.
3
Press
CC
.
4
Press
SKILL
.
5 Enter the number of the skillset you want to set up and press
OK
.
6
If the skillset is enabled, press
CHNG
to disable it.
Press
NEXT
.
7
Press
NEXT
to continue.
8
Press
OTHR
.
9
Press
ROUTE
.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF