Nortel Call Center Telephone, Administration Manual

Page: 61 / 191

Chapter 6 Setting up skillset mailboxes 61
Call Center Telephone Administration Guide
Skillset mailbox password
To decrease the chances of unauthorized access to a skillset mailbox, change its password
regularly, we suggest every 30 days.
Keep a written copy of the skillset mailbox passwords in “Skillset mailboxes” on page 177 .
Give the skillset mailbox passwords only to the agents who retrieve messages at your call center.
For security reasons, choose an uncommon password, not a predictable password like 1234 or
1111. If someone knows a skillset mailbox password, they can access the skillset mailbox and play
or delete messages. They can also access CallPilot and use it fraudulently or disrupt service.
Changing a skillset mailbox password
You can change a skillset mailbox password at any time. A password must be from four to eight
digits long and cannot start with zero.
To change a skillset mailbox password
1 Press
≤
·°⁄
.
Follow the voice prompts or the display buttons to open the skillset
mailbox.
2 The skillset mailbox name appears briefly and the recorded name
plays.
3
If you use the CallPilot interface:
• Press
°›
to open the Mailbox Password menu
• Go to step 4
If you use the Norstar Voice Mail interface:
• Press
ADMIN
or
°
• Press
PSWD
or
›
• Go to step 4
4 Enter your new mailbox password and press
OK
or
£
.
5 Re-enter your new mailbox password and press
OK
or
£
.
6 This display appears briefly.
7 Press
®
to end the session.
<Skillset name>
Pswd:
RETRY OK
Again:
RETRY OK
Password OK